I stayed for 3 nights with my family. The hotel's location is good, very close to Central Park. However, the room was extremely hot. Staff can not adjust individual room temperature. Since we stayed at the third floor we were told that room
temperatures were usually higher. We were going crazy and had to sleep with windows open. The windows could only be opened about 5 inches. While opening windows helped with the heat, the noise was tremendous. New York never sleeps and we could barely sleep with all the noise of traffic, workers, music, everything. Moreover, before sunset we could smell the bacon, eggs, and any breakfast being prepared on the neighborhood cafes.
I think the hotel needs to do some updates. The room was OK. I was surprised that the staff was unhelpful. It was hard to find anyone that was willing to help you except the doorman Frank!! The location is great but everyone could put a smile
on their face and be more helpful.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Take the tourist bus - it is worth the time. You learn alot about NYC and you can decide what you want to go back and see.
Hotel people were nice but not helpful to me. I requested a queen or king size bed. The clerk told me that they dont have one, and all are doubles, and "anyhow is just 6" less than queen". At my check out, the manager said that was not true, and
that they have bigger beds. I suffered 4 nights with unconfortable sleep. The room was ver small, the carpet wet from dripping air conditioning. Not a pleasand stay for the price paid.Also the chair in the room was old, the same as the lobby furniture. Very unconfortable to sit.
Next time it will be a different hotel!!
Location was great. Hotel clean however older than the pictures depict. Beds uncomfortable. Staff very friendly. Price was good. We were under the impression that the hotel had been renovated. Not in the areas we stayed.
Good thing is very good location...Close to timesquare and all famous attractions as they mentioned in the hotel site.
Bad part is...
We had given a old remodelled family room, which had 2 beds in 2 different room... Room is so small. Everything
is pay channel so you cannot watch TV..There are 3 free videos that you can watch but it is not entertainining. Also they were charging for the internet.