Not what I expected for all the money we paid. WE were charged almost seven dollars for a water we did not use from the mini bar and it has been almost a week that the hotel has put a $200 pending charge on my credit card. The overall atmosphere
of staff is very stuffy and if it were not for nice location I would not consider staying here again.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
a great little breakfast/lunch/dinner diner just about 2 blocks north on 6th.
We have come to the conclusion after a night spent in a room that hadn't been renovated since the 70s probably that the better rooms are lower floors. We were on the 26th with old worn wallpaper, some damage on walls, and bedding that consisted of
a bare down comforter covered on top with a single sheet. Anxiety of bed bugs floated through our heads. It was a bit creepy. But i know other people who have had better experiences so if you're going to stay there you should specify that you don't want an old room.
I was underwhelmed with The Warwick. When I called to request an early check-in, the hotel operator was abrupt and unpleasant. The room smelled horribly of stale smoke. After one night in the hotel, our hair and all of our clothes smelled
horribly of stale smoke. And the small "details" one would expect for the price simply alluded the hotel (by way of example only, there was no hair conditioner provided in the room - just shampoo...there were hairs in the bathroom sink (i.e. not clean) and at check-in, no one was around to help and no one asked if we needed help with our bags. The mattresses on the bed also had to have been about 20 years old. I could feel the springs.). Pretty unacceptable. I lived in and travel frequently to NYC and can confidently say that there are pther (much better) hotels in NYC at a better or equal price.
Hey, it's got a cool history and a knockout location. The staff was also top-notch. Unfortunately, the rooms were not. Room #1: all beat to hell (carpet stains, damaged furniture, ceiling stain). I NEVER complain in hotels, but I this time I had
really high hopes so I moved into a smaller, non-view room #2 for the night (that REEKED of cologne), with an apology and an assurance to be moved the next day. Also, mildew on the shower curtain. The next day, I came back at 3 and had to wait until 4 for room #3. Awesome size, great layout, windows on two walls, REEKED of smoke--and I am NOT one of those self-righteous ex-smokers! Room #4- nice and all, but not a knockout. This is no 4 star hotel. It's an average 3 with some not great rooms (they say spacious not by a long shot). Not dirty and nasty, but not 4 star rooms. The restaurant, Murals on 54, was nice--amazing octopus carpaccio and overall it was a nice hotel, but not nice enough.
The location was great, but the elevator was broken and the wait was forever. I had to depend on a fellow guest to guide me to the freight elevator where i was able to get to my room. Otherwise, it was very expensive and just ok.
Our first room was musty smelling, small, had no fan or vanity in bathroom. Air conditioning in several areas was very poor(and it was mostly in the 90's during our entire stay). Very expensive beverages in the bar.(Iknow it's N.Y. but $6.00 for a
coke!) Just too old and not updated enough for my taste. One of the only pluses was a gal at the front desk named [...], who was very pleasant and helpful!
The Front Desk staff was extremely friendly, but the Management wasn't. None of the six elevators weren't working (three for guests--three service elevators!) and I had to bring my boxes down fourteen flights of stairs! They are also restoring the
15th floor and we stayed on the fourteenth, so the jackhammering started at 7:30! The Management was very unfriendly when they were approached with the problems!
Tired hotel in dire need of renovation and a whole new housekeeping staff. My wife and myself stayed here for our 1st wedding anniversary major disappointment. Our 1st room was not clean major stains on bed throw pillows and room chair, bathroom
was never dusted, toothpaste stains on shower curtain generally dingy. Our 2nd room given to us on request had a band - aid wrapper left on the table a unstocked mini bar mildew stains on the ac unit cabinet food stains on the night stands. Upon telling the staff they could care less I had to find the manager. Upon check in a 200 dollar hold was put on my debit card and I was not informed what a surprise I had at the all night pharmacy I had to transfer money.