Half of the staff members are some of the rudest people I have encountered. I had two particularly bad encounters. One on the phone and one at the front desk. The other half are not overly nice or helpful, but I wouldn't complain about them. The
room smelled horrible. I can only assume it is because the bathroom fan doesn't work and it gets really steamy. The windows do not open, so there is no way to get fresh air. The outlets need to be replaced because plugs just fall out of them. Also, the hairdryer smoked and sizzled before dying. I guess I should just be happy I did not catch on fire.
There are too many other options to waste money and time on this hotel.
When booking this hotel wanted something close to Central Park as well as Time Square. The location was perfect. We went for a long weekend (got to JFK at a little before 5am) and we were exhausted. We got to the hotel and checked in our bags so
we didn't have to lug them around. The staff immediately let us know that check in is at three but they'll get us in the first open room. We had our room at 10. This was a great place for the dollar amount especially due to it's location. Since we are from the south west, we are use to warm, and the room was a little cool (building on central system for a/c and heat). The staff immediately sent someone to bring a small heater to ensure our comfort. Highly recommend this hotel.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
If you're trying to grab tickets to a broadway show, go to the redsteps (timesquare) by 3 for a show, they sell out quickly.
This is a great location, nice clean hotel centrally located to everything. We were assisted by an especially helpful consierge staff member named Robert - who went far out of his way to make this stay quite pleasant. I highly recommend the
Warwick to anyone wanting a trouble-free visit to the Big Apple. Thank you.
Tired hotel in dire need of renovation and a whole new housekeeping staff. My wife and myself stayed here for our 1st wedding anniversary major disappointment. Our 1st room was not clean major stains on bed throw pillows and room chair, bathroom
was never dusted, toothpaste stains on shower curtain generally dingy. Our 2nd room given to us on request had a band - aid wrapper left on the table a unstocked mini bar mildew stains on the ac unit cabinet food stains on the night stands. Upon telling the staff they could care less I had to find the manager. Upon check in a 200 dollar hold was put on my debit card and I was not informed what a surprise I had at the all night pharmacy I had to transfer money.
Outside of not being able to control the extreme hot to cold temp of the shower, my friends and I had a wonderful stay. The staff was very cordial. The location was perfect, which lead us to never needing a cab. Of course, we all enjoyed walking
and running everywhere we went. I will definitely stay here again!