Enjoyed our stay but the staff seemed very disorganized. at check in, they didn't have our reservation and needed to manually enter it based on my paper reservation that I brought. My wife asked for a band aid. Took a long time to get it. Seemed
like it was a tough request. on checkout, the had not applied the charges for breakfast and parking. Not sure when I'll see that. I'm hoping that it was just a rough stretch during the holidays
A Christmas tradition to meet in nyc and this hotel is perfect! The location is ideal for tree,5th avenue shopping and Central Park. The staff are very kind to children and the rooms large for nyc. Will return!
Location was perfect for us. Within easy walk to Central Park, Apple Store, FAO Schwartz, and upper Fifth Avenue. A little longer to Times Square and the theater district, but no problem. Staff was professional and helpful. Room was clean, great
bedding, LG TV, decently large closet. TV remote needs replacement - difficult to use buttons. Sixth floor room overlooked Sixth Avenue and 54th Street. We had room service one evening. Very good food, fast service.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Short walk to Fifth Avenue with some of the best shopping and Christmas window displays . . . especially at Bergdorf Goodman the windows were fabulous!!!
3 people in room but washcloths for only 2. Had to call everyday for extras but this was minor compared to everything else. Would recommend this hotel and would stay there again. Very clean room and great location to great attractions.