My Wife and I checked into The Westin New York at Times Square at approx 2:00 PM. We immediately left the hotel to enjoy the city. After a few hours, my Wife, who is 5 MONTHS PREGNANT became ill. We went back to the hotel, contacted our doctor who
advised us to come home immediately for medical treatment. We checked out at approx 7:00 PM that evening after explaining the situation to the front desk. They documented the file and suggested that I call back the next day and speak with a manager in regards to a refund considering the situation. I called back at approx 2:30 PM the next day and spoke with the front desk manager and I can honestly tell you I've never been more disgusted. The man told me I should have dealt directly with the night manager at the time of check out, and if I can provide a doctors note he would THINK about refunding our money. My wife and child are the most important things in my life so for him to say I should have dealt with the refund immediately as opposed to seeking medical attention for my family, and then in a very condescending tone tell me if I provide a doctors note he would THINK about refunding our money is simply horrible. My Wife was standing right next to me during check out and you can't make up a 5 month pregnant belly or the visible distress that she was in! I honestly don't even care about the money, but this treatment of guests needs to be addressed. Starwood should be ashamed of how one of their so called managers treated a guest in an extremely stressful situation.
We were here from Dec 30 - Jan 2. If you are looking to be near Times Square and Restaurant Row this hotel fits the bill. Speaking of Bill, if travelling at New Years be ready for $400 and up per night - other times during the year its reasonable.
In their defense that was the going rate for NYE. Upon checking in, the staff is very knowledgeable and willing to assist you as needed, the down side is as busy as check in can get with everyone flooding in for the holidays there was only two of them at the busiest times.
The room was excellent as far as cleanliness, however is seems the best room views are seemingly held for their Starwood guests as those rooms fronted 42 St. happenings.
In all, it is definately worth a return trip for me to this hotel - Shula's Steak House, Chevy's Mex are on property without venturing onto the streets. Other restaurants are so close if you were there three weeks you couldnt eat at them all. Subways across the street from either entrance so its easy to head out to 34 st Macy's, Empire State Building and Madison Sq Garden as well as Central Park and to the Staten Island Ferry.
We will be back soon and dont plan to look elsewhere...