The Westin New York at Times Square ★★★★

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$185
avg/night
Rate and special offer based on
Check-in: Feb 19, 2016 Check-out: Feb 20, 2016

DISAPPOINTMENT AFTER DISAPPOINTMENT ~ TE

Would not recommend Thu, Jul 2, 2009
We chose The Westin for the location as tourists and the ease of getting to the Javits Convention Center.Upon checking in I discovered that the room wasn't as requested. We were moved The next day to another SIMILAR ROOM, same bed configuration! At 10:30 at night we weren't pleased that the room was going to be changed again as we were really tired. They took their sweet time moving us and we were not thrilled. The staff had a very nonchalant attitude about our request.The next day I paid cash for our coffee, $21.70 for a small pot of coffee, 3 4 oz. cups! The $6.50 croissants were only shaped like one and they were teeny, tiny and tasted horrible. I tossed a partially eaten one in the trash. The Total Taxes was $1.15 (or thereabouts). There is a $4.00 SERVICE CHARGE for a $14.65 ORDER ~ O U T R A G E O U Si GAVE THE WAITER $25.00, HE HAD NO CHANGE, I ASKED HIM TO RETURN IT AND HE NEVER DID! THE F&b manager insisted he did. I don't have time to deal with inconsequential matters but i do get upset when someone takes advantage of e and the manager sides with the employee and not the guest! It took several calls and it was finally, THE $6.50 for the horrid croissants was credited back to my account plus the change.The phones didn't work right, there were No Notices of Interent Charges, bathroom amenities weren't properly supplied, they forgot face cloths, shower caps, the vanity kit and soap. The Service Express agent would leave me on the phone for prolonged times. Bell Staff members didn't know what "The Extra Mile" is: I asked for information and they suggested I go to the 2nd floor to the agent. I asked why they couldn't call, the call was made but they weren't happy to do their job expediently with a smile!In the bathroom the two headed shower was such a poor design that yu had to stand at the back of the tub if you wanted to keep you hair dry. Unbelieavaable.I called [...] GM of the hotel and a secretary said they would get back to me, they never did. Poor service from the Top Down.Both my husband and me were in the hotel business and we were not happy with the service.To be fair the rooms have great beds with great linens and the towels (if you have them) are white and fluffy. There were no white robes and I believe they should supply them as the rates are in the range where they should include them.Plus, there are no instructions for the coffee maker.We would not recommend this hotel to friends. My husband had thought of using Westin at a new resort he is presently packaging, but has shelved those ideas.Some of the staff were very obliging and seemed to like the guests and their jobs. I just wish they would elevate their level of service and see the customers in a more deserving light ~ I am not out to cheat anyone. It seemed as if the bell Staff (some) were not interested in making positive impressionsOur experience was extremely annoying.

Entertainment hint

Take the GrayLine Double Decker Tour! It is worth EVERY PENNY and shows a great side of New York with knowledge and humor. Plus People Watch at Times Square on the back stairs of TCKTS1 THE AMOUNT OF NEON WILL AMAZE YOU. BROADWAY IS NOW TRAFFIC FREE SO THAT IS A NICE ADDITION.

| SAN FRANCISCO Couples

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 2 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 2 /5

Great Location

Would recommend Tue, Jun 30, 2009
The location is great for shopping, entertainment, etc. The hotel is located at the heart of the city. The staff is friendly and the hotel is well kept. My only complaint is that I was unable to get a room with the deluxe city view the day I arrived due to "overbooking" as it was explained to me by the hotel manager. It took 24hs to get the room I actually have paid for. Other that that, no complains...

Entertainment hint

Only one block from Times Square - All theaters are walking distance

| Pittsburgh, PA Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Dream Birthday Vacation!

Would recommend Sun, Jun 28, 2009
The hotel was right in the middle of everything we wanted to do. When we got back from touring the city each day, we came back to a clean, comfortable room. That means alot to me when I stay away from home.

Dining

The Euro deli around the corner from the hotel has the best turkey burger I ever tasted.

| Louisville, Ky. Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Better Hotels for the Price.

Would not recommend Sat, Jun 27, 2009
Room option selected not available at check-in. No other options given.

| Jacksonville Florida Couples

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 2 /5

A Great NY Hotel

Would recommend Sun, Jun 21, 2009
This is a great hotel that is right next door to Times Square & convenient to everything via Subway or City Bus. Friendly informative hotel staff. We loved our room.

| Tampa, FL Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great beds!!!

Would recommend Tue, Jun 16, 2009
My mom and 2 teenagers went with me and we shared a room for 4 nights. Despite all of us in the same room, it worked out well. There is so much to do, we didn't stay in the room very much! We went to a Broadway show, a Chocolate tour, the Rock and Roll Hall of Fame Annex and much more! The room was great: the beds are heavenly and the shower was great! The staff was very helpful though we did not ask them for much. the were friendly and very available. The ONLY drawback I could see was that they only allowed one cup of coffee per morning unless you paid extra! Not enough coffee packets. Overall, a great experience and I'm ready to do it again!

Attractions

Take the Chocolate Tour available through the Verve website!

| Norman, OK Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

verry good location

Would recommend Sun, Jun 14, 2009
verry good location,food was a bit pricey. would stay there again.

Dining

good breakfast around the corner & cheap

| Ireland Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

great location wonderful beds

Would recommend Mon, Jun 8, 2009
all good friendly service

| orlando Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 3 /5

Perfect Location, Very Friendly Service

Would recommend Mon, Jun 8, 2009
I've stayed at the Westin in Times Square several times. It's a great location and I can't say enough about the staff. Everyone is very friendly and helpful. We did get stuck with 2 double beds instead of a King size and we didn't have a good view this time but those are my only complaints.

Shopping hint

Head to Macy's at Herald Square. Buy discounted Broadway show tickets at the booth in Times Square. Take the train to the Bronx and catch a game at the new Yankees stadium.

| Charleston Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Wonderful experience. Loved it!

Would recommend Tue, Jun 2, 2009
Was pleasantly surprised at how lovely this hotel was. Great location to all Broadway theaters. Service was impecable, the concierge was most helpful, check-in and check-out was easy. The room itself, while small, was very comfortable and clean. The beds were super comfortable and loved the double shower head. Definately would stay there again when in NYC.

Time saver

Would highly recommend the double-decker bus tours that take you around NYC. It proved to be a time saver as well as allowed you to see the maximum sights in a compressed time frame. This also proved to be a money saver because you would need to take taxis wherever you'd go without the hop-on, hop-off option that the bus tour provided. Highly recommend this feature.

| New Orleans, LA Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5