The Westin New York Grand Central ★★★★

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$167
avg/night
Rate and special offer based on
Check-in: Feb 12, 2016 Check-out: Feb 13, 2016

New York Christmas Holiday trip

Would recommend Mon, Dec 9, 2013
Hotel was fine, but not anywhere enough staff, especially at the front desk when trying to check in. Upon arrival, room not ready. Fine, secured luggage and hit the City. We were called to say our room was ready at 5PM. When we arrived to check in, the line was almost out the door. Took well over 30 minutes to to check in. Only 1 agent on at the registration desk. Insane.

| New York City Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 1 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 1 /5

Good Location

Would recommend Mon, Oct 28, 2013
Nice sized room for NYC and convenient location to Mid-Town. Easy to get to from LaGuardia. Bar staff was not too friendly, so I would recommend having a drink up the street at Capital Grille instead. There is also a CVS a few steps away to avoid the $8.00 bottled water and M&M's in the honor bar.

Dining

Shake Shack has opened in Grand Central and went on a Saturday for lunch with very little wait

| Columbia SC Singles

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 2 /5

very good quality

Would recommend Sun, Oct 20, 2013
Especially considering that I got an online deal and only paid $250 for a $450 room, this hotel was amazing. Its a really big hotel and the staff is great. They get you a cab in like 2 seconds which could be very hard during rush hour. It is clean and the size of the room is pretty big. The fridge is filled with all kinds of alcohol, water, and snacks. I would definitely stay here again in the future.

| New jersey Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Comfort with style

Would recommend Mon, Oct 7, 2013
I could not have asked for a better time in NYC!!!

Nightlife hint

It's not too far of a cab ride from where the most popular night life spots are.

| Philadelphia, PA Singles

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Horrible

Would not recommend Tue, Jun 4, 2013
I stayed at the westin hotel for 1 night. One of the worst nights i have ever had in a hotel. CHeck in was suppose to be at 3:00pm, arrived at the hotel at 2:30pm. Was told rooms were not ready and that the mgr would call us when the rooms were ready. We did not receive a phone call until 4:30pm saying 1 of our room was ready and the other should be ready shortly. Arrived at the hotel 20 minutes later to check in only to find out that the other room was not ready and was just being cleaned. The 1st room we received smelled moldy and just totally gross. We complained to the mgr on site who gave us a lame excuse that the hotel was totally booked and unapologetic to the whole situation. We didnot receive our 2nd room until 7:30 pm at night. This is the worst hotel stay i have ever had. Dont waste your time staying here, I definetly will not be going back to this hotel and will tell everyone i know not to stay at this hotel.

| ny ny Friends

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 1 /5
  • Hotel staff: 1 /5
  • Comfort: 1 /5
  • Location: 4 /5
  • Value: 1 /5

Works well for business/leisure

Would recommend Mon, Jun 3, 2013
Great location. Hard to beat the value in New York City.

| Texas Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Westin's never let me down

Would recommend Mon, Apr 29, 2013
From the Valet guy, to the bell hop to the front desk crew everyone was fabulous as we walked in. We did call down for more towels and were not given the correct ones but we made due. Room was great. However I was surprised they went skimpy on the coffee. Yes its Starbucks...but you gave us 1 powder creamer and only 2 sugars per coffee. Come on this is a westin and 400 dollar a night room. Dont skimp. They would be better off investing in Keurigs for the room instead of the coffee they have. We were shocked in morning around 9am while we were dressing that housekeepin was trying to enter our room to clean. We told the front desk we would check out at 10am. but mistakes happen, we understand that. overall a great stay.

Nightlife hint

The bar in hotel is great but drinks are VERY expensive. Maybe that is NY prices but $15 is expnsive for a Seabreeze when I can get the SAME drink in Orlando for $6

| manhatten, NY Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Nice clean room

Would recommend Mon, Apr 8, 2013
The hotel was very nice and easy to get to. There was a deli next door and a CVS on the corner. The only down side was the room service menu was limited. The mini bar has sensors in it that if you take something out for longer than 30 seconds you get charged for it. We let the staff know on check out that we did not use anything and they took the charge off.

| ny ny Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

A little gem in an expensive city

Would recommend Sun, Apr 7, 2013
Compared to other hotels visited in this city the differance is massive. The staff were very helpful from bringing extra milk to the room quickly to recommending restaurents that were as good as promised. The rooms were massive compared to other hotels and the recent room updating making the stay very comfortable. The only negative comment is that the location is on 2nd Ave and if you don't like the walking required to get in to Time Square then it can be time consuming, having said that the sub way is one block away and Grand Central station only a short walk with your suit cases.

| United Kingdom Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Weekend getaway

Would recommend Wed, Mar 27, 2013
Close to Grand Central, very convenient! Allowed us to check in early.

| CT Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5