The Westin New York Grand Central

Great location. Hard to beat the value in New York City.

I couldn't have chosen a more perfect place to stay at than the Westin New York Grand Central. The price was very reasonable and the customer service was beyond excellent. Whenever we needed anything, they would call us to make sure we received it. They offered us to stay at the hotel longer than the check out time free of charge on that Sunday. The location couldn't be any better because it was near every place we wanted to go to which meant that the cab fares were very cheap. All the cab drivers were familiar with the Hotel. I would definitely go again if they had another offer on cheap tickets.

From the Valet guy, to the bell hop to the front desk crew everyone was fabulous as we walked in. We did call down for more towels and were not given the correct ones but we made due. Room was great. However I was surprised they went skimpy on the coffee. Yes its Starbucks...but you gave us 1 powder creamer and only 2 sugars per coffee. Come on this is a westin and 400 dollar a night room. Dont skimp. They would be better off investing in Keurigs for the room instead of the coffee they have. We were shocked in morning around 9am while we were dressing that housekeepin was trying to enter our room to clean. We told the front desk we would check out at 10am. but mistakes happen, we understand that. overall a great stay.

The hotel was very nice and easy to get to. There was a deli next door and a CVS on the corner. The only down side was the room service menu was limited. The mini bar has sensors in it that if you take something out for longer than 30 seconds you get charged for it. We let the staff know on check out that we did not use anything and they took the charge off.

Compared to other hotels visited in this city the differance is massive. The staff were very helpful from bringing extra milk to the room quickly to recommending restaurents that were as good as promised. The rooms were massive compared to other hotels and the recent room updating making the stay very comfortable. The only negative comment is that the location is on 2nd Ave and if you don't like the walking required to get in to Time Square then it can be time consuming, having said that the sub way is one block away and Grand Central station only a short walk with your suit cases.

Close to Grand Central, very convenient! Allowed us to check in early.

It was a large comfortable and luxurious room for the price.

I took my 18 year old son for his birthday and we had a great time. The purpose of the trip was to go and see ice hockey. The whole experience was fantastic. I would definately go there again.

The hotel went thought a change in name from the Helmsley and a 72 million dollar renovation! Very clean and comfortable as well as quiet rooms conveniently located within walking distance of the subway and major attractions as well as shopping!

This was close to Grand Central Station. The rooms were nice and all of the employees were very helpful. I found the exercise facility was great, as well. The downside was that there was poor access to the business center and the restaurant was closed in the morning. However, there was a PAX food next door so breakfast was served.