Great location, very close to Grand Central Station, about 3 blocks. The room was small. Great view on the 14th floor facing the Chrysler building. The worst part was the A/C, it was a window unit, and it rattled and made noise all night long.
When I turned it off the room got to stuffy and warm. The bathroom was ok, small-no space to put any thing, not even a tooth brush (no counter, just a pedlestle sink) and the shower water knobs didn't work properly. The bed was comfortable though. Friendly front desk staff and very helpful when they weren't busy.
Like all W Hotels, the decor was very hip and fresh and the bed was so comfortable that we didn't see AM in NYC at all. Zzzzzzz. Unlike most NYC hotels, we actually had room in our room which was a huge plus! The staff was eager to help out
with everything including recommendations on local restaurants. The hotel is in mid-town so don't expect the bar to be hopping even on a Saturday night, but it did mean that we got a drink quickly after dinner. I would definately stay here again!
This hotel was amazing. The location is good - only 3 blocks from Grand Central which means it is easy to get around. The staff is amazing! Carlos - the doorman and Jason - front desk were wonderful and went out of their way to help. They went
above and beyond the "Whatever, Whenever" program the hotel offers. The rooms are HUGE for New York, styled very nicely and clean, have DVD/CD and IPOD players plus a flat screen tv. The bed is also extremely comfortable. The bathroom is adequate in size. The bath products are also very nice. Overall, not a negative thing to say about the hotel. If you are choosing between hotels like we did, you should definitely stay here!!!
First of all I want to say that the staff was always very friendly and approachable. Unfortunately, they didn't always live up tp their promises. They couldn't figure out what was wrong with our phone, and when we had to change rooms because our
toilet flooded, it took a while until we were moved although we were promised twice we would be taken care of "immediately". Basically, "immediately" meant 30 minutes to 1 hour.
But overall, the rooms were nice and clean. I think I would go back (everyone deserves a second chance) but it wouldn't be my first choice. Maybe it was all just a series of unfortunate events...
We arrived at the W at 7:00 in the morning after a long overnight flight from California. The staff checked our bags, directed us to breakfast and took our cell phone number in order to call us as soon as a room was available. The hotel staff
contacted us at 12:00 to let us know our room was ready. We were exhausted and sorely needed a place to rest. Thanks to the W staff we got our nap!
Hotel features (5 = best, 1 = worst):
Short walk from hotel
The Empire State Building is within walking distance, as well as Grand Central Station, St. Patrick's Cathedral and Times Square
We are visiting NYC frequently. We enjoyed the W Hotel in Atlanta very much and we assumed to have the same standards in NYC. It takes the two days to fix the safe. Even coffee was not available thru the weekend. The carpet was full of spots
and dirty. A odor from the toilet was making the bathroom very uncomfortable. The Tuscany is a mad renovated place, just some paint tries to cover this place. The coils of the AC is full of dust. The place is dark an this helps to cover the dirt of this place. Not to forget to mention some things we enjoyed. The complementary ACURA Service. The spacious rooms.
Room decent size for NY, but very noisy street and hotel in general loud. Bathtub was peeling and in general room looked old and worn out. Few amenities, but very helpful staff.Decent area, but not the greatest for NYC.