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Hotel Overview
First visit at the Surrey
The Surrey is a first rate hotel. My suite, (which I did not request but was delighted with) could...
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Chris N
- May 22, 2012
Girls trip to New York
Wonderful staff! Professional, pleasant, helpful, and personable!!!! Love them all! Wish we had...
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LNizzi
- Jan 3, 2012
Find urban-sophisticate sanctuary and service overlooking Central Park
With an Upper East Side address, a gilded pedigree and super-sleek decor, The Surrey stands as a monument to great Manhattan hotels. Built in 1926 as a residence hotel, the original hosted celebrities such as Bette Davis and John F. Kennedy. Today, The Surrey is a statement in black-and-white sophistication inspired by fashion icons such as Coco Chanel, with service that rivals the best. Guests dine at a Michelin-star restaurant, lounge at the full-service spa and even receive personal bartending services in-room.
The Surrey Hotel Rooms
- Deluxe Suite
- The 600 square foot Deluxe Suite is designed to meet your standards of comfort and ease with a king size bed and private living room. The bathroom features an oversized glass enclosed shower, Waterworks fixtures, plush Italian cotton terry by Pratesi and exclusive upscale amenities. Here, sleep is never taken lightly with our pillow menu, luxurious Egyptian cotton linens and custom bed by Duxiana. Includes Samsung LCD TV, Denon iPod dock, oversized desk with built-in vanity, private bar and electronic safe.
- Grand Deluxe Suite
- The 610 square foot Grand Deluxe Suite welcomes you with a king size bed, separate living room, small kitchen with under counter refrigerator, 2 burner cooktop, microwave, sink and soaking tub. The bathroom features an oversized glass enclosed shower, Waterworks fixtures, plush Italian cotton terry by Pratesi and exclusive upscale amenities. Here, sleep is never taken lightly with our pillow menu, luxurious Egyptian cotton linens and custom bed by Duxiana. Includes Samsung LCD TV, Denon iPod dock, oversized desk with built-in vanity, private bar and electronic safe.
- Deluxe Salon
- The Surrey Deluxe Salon is 330 square feet of cool grays, soft whites, rich woods and custom furnishings including a king size bed. The bathroom features an oversized glass enclosed shower, Waterworks fixtures, plush Italian cotton terry by Pratesi and exclusive upscale amenities. Here, sleep is never taken lightly with our pillow menu, luxurious Egyptian cotton linens and custom bed by Duxiana. Includes Samsung LCD TV, Denon iPod dock, oversized desk with built-in vanity, private bar and electronic safe.
- Grand Deluxe Salon
- Luxuriate in The Surrey Grand Deluxe Salon, a generously appointed 400 square foot studio. A king size bed sets the stage for sophisticated relaxation. The bathroom features an oversized glass enclosed shower, Waterworks fixtures, plush Iltalian cotton terry by Pratesi and exclusive upscale amenities. Here, sleep is never taken lightly with our pillow menu, luxurious Egyptian cotton linens and custom bed by Duxiana. Includes Samsung LCD TV, Denon iPod dock, oversized desk with built-in vanity, private bar and electronic safe.
Hotel Map
- Area served
- Located in the Upper East Side of Manhattan,
- Nearby airports
- New York's JFK, New York's LaGuardia
- Area description
- Upper Eastside, near Central Park
Amenities
- Concierge
- Fitness center
- Handicapped Rooms/Facilities
- Health Club
- High-speed Internet
- Internet Access
- Restaurant
- Room Service
Dining
- Cafe Boulad
- Inspired by Daniel Boulud’s unique twist on time-honored French technique and Parisian café society, Café Boulud celebrates seasonal American ingredients with award-winning results. Café Boulud was awarded a Michelin star and has been recognized as a 3-star restaurant by The New York Times. The restaurant is also the original home of Daniel, Boulud’s first NYC restaurant. An exquisite casual dining destination and a neighborhood treasure, Café Boulud is not to be missed.
Hotel Policies
- Check-in:
- 1500
- Check-out:
- 1200
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (37)
Ratings and reviews for The Surrey Hotel
- All travelers (37) 4.2 / 5
- Business (6) 4.3 / 5
- Couples (18) 4.1 / 5
- Families (4) 4 / 5
- Friends (3) 4.7 / 5
- Singles (3) 4.3 / 5
- L.G.B.T. (2) 5 / 5
- Amenities:
- 4.4
- Room cleanliness:
- 4.6
- Hotel staff:
- 4.5
- Room comfort:
- 4.5
- Location:
- 4.7
- Value:
- 4.1
89%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
Chris N
First visit at the Surrey
The Surrey is a first rate hotel. My suite, (which I did not request but was delighted with) could not have been nicer. Staff was very responsive. Concierge really helpful. The rooftop penthouse bar was a pleasant surprise and a nice view. The only less than excellent experience was the overpriced and under whelming french restaurant "Boulud" connected to the hotel. I would not recommend it.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 4
Dining tip:
Short walk from hotel
3 Brothers diner right around the corner on Madison ave from Surrey is a good choice for breakfast.
Reviewer score
Would not recommend
Dgale
Front Desk Check - in Extremely Rude!!!
When I arrived at hotel @ 11 PM after 4 1/2 hr drive, I was told I had no reservation. I gave the clerk both the # and the Surrey confirmation # he said it wasn't in his computer.I said the room was prepaid for 2 nights. He told me I must have wrong hotel and he turned his back to me and just left me standing at the counter. There was no cell phone service in lobby of hotel so I had to go outside and call my daughter to send the email to my phone of the whole confirmation. I returned inside and told him that it should not be up to me to have to prove this to him and he told me that it "shouldn"t be up to me to prove anything.We don't have you in our system and we are sold out." I told him that I wanted to speak to a manager and that he was the rudest person that I have ever dealt with in the hospitality industry. I explained that I had just driven non-stop from Cape Cod because my daughter had gone into labor 3 weeks early.After I mentioned manager he found a room for one night, but did not apologize. He made me feel as though I was lucky to be staying at his hotel! I left for hospital. When I returned at 6 am he was still there and informed me that he found my reservation so that I could stay the second night. This man actually acted like he was doing me a favor. I had already showed him that when I first tried to check in, but obviously, at the Surrey, the guest is not treated as a guest but made to feel totally uncomfortable! I would never stay at the Surrey again.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 1
- Room comfort:
- 1
- Location:
- 4
- Value:
- 3
Reviewer score
Would recommend
LNizzi
Girls trip to New York
Wonderful staff! Professional, pleasant, helpful, and personable!!!! Love them all! Wish we had more time to enjoy the spa as it looked fabulous! Our room was nice with a wonderful bed! The carpet in our room was in need of a more thorough vacumning as along the edges of the bed and furniture were not particulary clean. Ate in the hotel restaurant one morning for breakfast and it seemed understaffed as we waited quite a while for service and food. We only saw one waitress working. I enjoy diet soda rather than coffee in the morning and my soda was flat. I would go back to the Surrey for the customer service!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 3
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Sightseeing tip:
Not Applicable
Chose your top five attractions to see and then have a list of alternatives. Some of the wait times for attractions changed our plans and it helped to be flexible.
Reviewer score
Would not recommend
Poor example of service. Good example of neglect
This charmles hotel will not let you down, if you are looking to be made to feel third class. Expense no option, as basic service levels repeatedly fail to deliver. By far the best over priced example of a hotel not caring.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 1
- Room comfort:
- 1
- Location:
- 4
- Value:
- 1
Reviewer score
Would recommend
josephrenn
Excellent Hotet at an excellent price
Thank you for this offer. It was a great hotet at a perfect location and a great price. If I can have this again I will totally take it.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Entertainment tip:
Short walk from hotel
Everythins was very close
Reviewer score
Would recommend
Dianne L
Elegant Hotel!
The hotel is in a great location on the Upper Eastside, one block from Central Park. The room looked recently renovated and prestine. There were no noise issues, whether it be from the street or adjoining rooms. The beds were VERY comfortable. One of the only problems we had was that when we went to check in at 3pm our room was not ready yet. We had to wait for about 30 minutes. The management not only offered us free drinks in their lounge, but later also sent us a cheese tray and bottle of wine. All was forgiven! Though the weather did not allow us to visit the roof lounge because it was closed(too hot or rain), it looked fabulous. We would definitely visit here again on our next trip to NY.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Joan
Great hotel, great deal!
The hotel is on the upper east side, easy access to the Lexington Ave line. All hotel staff went above and beyond to accommodate every need. The hotel is clean, attractive, the rooms are generously sized. The beds are comfortable, with beautiful linens, and turn down service at night is excellent
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 5
Dining tip:
In Hotel
Cafe Boulud had great food and service
Reviewer score
Would recommend
anonymous
perfect
The Surrey was wonderful, the people were gracious and the bar was great. No complaints.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
Alan
Fantastic New York Family Vacation
Extremely friendly service. Very upscale hotel. Loved the large room and the bedding. Very nicely decorated. I have been to some 4 or 5 star hotels in NY with shoe box size rooms. This one was very different. Nice comfortable rooms. 10 minute taxi ride to Time Square.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 5
Sightseeing tip:
Short walk from hotel
Metropolitan Museum.
Reviewer score
Would recommend
DJ
Great Hotel
Great Hotel, Great Service. Well appointed room, very comfortable bed and a good location for Met & Central Park.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 3
Dining tip:
Short walk from hotel
Grazie on 84th.
