My husband and I spent ten days at the Empire Hotel, and this was our third time here. The hotel has a great location, right next to the Lincoln Center, Columbus Circle and Central Park. The rooms (and the bathrooms!) are on the small side, which
is not unusual in New York City, and a tad pricey for the standard, but I guess you pay for location. Overall, it is clean, staff is responsive and nice and rooms are quiet. We keep coming back because the location is unbeatable for the parts of town we love the most. The only thing we are not crazy about is the lobby bar, which would be a nice place to linger before bedtime were it not for the VERY LOUD music 24/7. But you don't hear it in the rooms, so it's a matter of taste and not really a problem.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
I recommend Columbus Avenue from 66th street and up, for its many small and interesting shops and reasonably prices places to eat. New York is more and more taken over by chain stores, but Columbus Avenue has so far managed to keep many of its small shops, which makes for a more interesting shopping experience.
Nice clean hotel. However, when I checked out, the hotel confirmed I had no charges. I then had a charge on my credit card for several coffees and condiments, which I didn't consume. After calling the hotel, they refunded me for only a partial
This is a great NYC hotel value. The hotel is well-located and has a fun atmosphere. My room was big by New York standards, plush, stylish and very comfortable. My only complaint it that the bathroom shower was out-dated. Overall, a great spot.
We always enjoy staying herel. We've been staying there for years.
We stayed for 5 nights this visit and had a problem with the heater making the room "unbearably" hot. The issue was resolved on the third day of our stay. Unfortunately, the last
night and morning the problem returned.
Upon checkout we told the front desk about the problem. They said that because we had prepaid, there was nothing they could do. The front desk agent told us someone from Management would get in touch with us. Two weeks passed and we have yet to hear from the the hJotel management. A belated coutey call would be appreciated.