I took my mom to NY to celebrate her 80th birthday. We both were pleased. The hotel was clean and quiet. The location was good because it was less than two miles from everywhere we wanted to go - restaurants, shopping and shows. Considering
the average size of a NY hotel room (very small) the room was large. The bathroom was well-appointed and we liked the updated style of separate shower and tub. The staff was friendly and helpful. I liked the fact that there was a cubby hole in the lobby with three computers and a printer. Free of charge, you could access the Internet and print boarding passes. Although I had read other reviews that it would be difficult for the doorman to hail a cab, we did not find that to be the case. The staff was knowledgeable about the area and offered ideas on shopping areas where we could find bargains. The one problem we had was with our room service the first night. We ordered the lobster bisque and did not like it. I was hesitant but decided to call room service to let them know we didn't like it. They sent someone to get the bowls and credited our bill without any hassle. Also, be aware that the minibar has a sensor on it. When something is removed your are charged but the sensor does not detect if you return something to the bar. I removed a diet Coke and changed my mind. I immediately returned it to the bar and selected a regular Coke. When I noticed that I was charged for two, I contacted the front desk and they told me about the sensor. They removed the second charge without any hassle. I would recommend it to anyone and would stay there again. We got good value for your money.