On the Ave Hotel

I often stay overnight in Manhattan and have considered this property before but never made the call. I did this time and was not sorry. Its currently being redone but the rooms (at least on my floor) are complete and fairly well done -- especially for a price that is usually below most comparable options. The room was quiet, although I don't know if any neighboring rooms were occupied, and the toiletries, towels and so forth quite good. A great food market is across the street and the in-hotel restaurant is a popular New York Italian eatery.

Excellent experience except that there is significant lobby renovation occurring. One bank of elevators could not be used. The remaining elevators were constantly delayed and full. You had to plan your exit and entrance into the hotel accordingly.

We loved staying at On the Ave. The bed was incredibly comfortable, the room was impeccably clean, and the staff was lovely. The room we stayed in was fairly small, but that really is standard for NYC and should be expected! Breakfast at Serafina was also excellent.

reasonable rate, great location, lots to see and places to visit if you don't mind walking. Lots of good restaurants you can walk to. plenty of taxis around if you tire yourself out!!

"On the Ave" served my purpose -- a one-day business trip -- just fine. It isn't really "On the Ave", but rather down a side street, but once I found it, all was well. The room was surprisingly small, but perhaps that is the norm for Manhattan. I don't usually go with a non-chain hotel, but this worked out OK. The staff was first-class attentive.

My major disappoint was with Orbitz, I paid for two upgraded rooms when in fact the hotel claims they do not have upgraded rooms. I paid $135 vs. $119!!!!!!

I love the Upper West Side of Manhattan and its relative proximity (by the Broadway or 8th Ave trains) to Midtown and Greenwich Village.

We checked in late due to continental flight 7 hour delay and were given a room that was so small I had to go into the hall to change my mind. This room had one tiny window, and just enough space for a queen bed. I mean literally, my wife and I couldn't go by the bed at the same time. When asked the next day to change, we were met with an unfriendly attitude. When my wife suggested we would need to change hotels, we were told that since we prepaid (through Orvitz) we could not get our money back. The hotel did upgrade us, late the next day, but not in a very friendly way.

Boutique hotel with small rooms but perfect location. Close to subway, many small quaint restaurants, great shopping, grocery stores and outdoor fruit and flower stands.

I have stayed here before and love the location and the amenities. In fact, it used to be my favorite hotel in Manhattan. This time, I was truly disappointed. I communicated a feather allergy and asked that my bedding be changed to foam. When I came to my room late at night, over nine hours since requesting the change, there was a feather cushion under the sheets. It took forever for them to come and remove it. After a 16 hour day, all I wanted was to go to sleep. Rather than resolve the problem quickly, they asked me to move rooms to upgrade me and engage in a serious of additional steps which kept me up 45 minutes in limbo. They meant well, but I was exhausted and I couldn't go to sleep. They didn't listen and they didn't execute effectively. [...] The staff is friendly, but they need training on service excellence. This would never happen, for example, at a Four Seasons.