Great Hotel! Staff was supremely accomodating, allowing me to park my motorcycle in front of the hotel during my stay. The rooms were extremely clean and comfortable. The hotel bar opened onto tth street, allowing for some great people watching
The hotel is a little far from the center of town but very accessible to subways. Lobby is lovely, great hotel bar that was always bustling. Hotel staff was welcoming, gave late night quick bite recs that were a hit. Would stay again
Front desk was brusque and not forthcoming in service even though it was very quiet around my 2pm arrival time. I waited 7 hours for a mini-fridge that was promised within 20 minutes when I checked in. It was my 3rd request that finally made it
happen. Significant construction going on next door was told upon check-out that the "package" I booked didn't exist. No way to argue no point in arguing. However enjoyable things possible in the area of the hotel.
The worst experience checking in. I have stayed in this hotel before, I had my confirmation in hand, my son & daughter-in-law were also checking in and they would not accept that my husband was not standing by my side. At least 30 minutes of back
and forth until they insisted I called the booking company if I wanted to get into my room - and that came from the GM. My verified booking documents , my credit card, my husband's credit card, my drivers license and that wasn't enough. I will never stay there again nor recommend.
It took another 30 minutes at the front desk after the booking agent called into reservations to get the room.
Sidebar, the bathroom was dirty, an old pill melting on the tile floor. I took a photo.
Hotel features (5 = best, 1 = worst):
Serafina is a delicious restaurant. Fortunately it is not a reflection on the NYLO.
We had a great experience at NYLO, the staff was very attentive and we had no problem when we arrived early to check in, they had a room available for us. The only problem that I had was the walls in the room had a lot of scuff marks on
them,almost as if someone kicked them, just wished the cleaning staff would've wiped them down a bit. Otherwise fantastic location and great atmosphere!
In NY hotels... A LOT. This was a very good choice.
End up spending time in the traditional Hilton/Doubletree/Holiday Inns of the city... and they are all nice, clean, good. But to be able to add hip, cool, and sweet location to that PLUS good price and service... kind of makes it a no-brainer. Fun
place to stay and wake up in. Cool bar, nice place downstairs to meet and hang.