The overall service was good. The location was great, close to everything. The sheets were washed in something too strong, they caused both my husband and I to dry out before the morning. The bistro associated with the hotel wouldn't let us take
coffee into our room in the morning (?). Otherwise the staff was very pleasant and accommodating. Overall a good experience for the great package price we got.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Fagiolini Italian Resaurant. Absolutely delicious, short walk from hotel, and very well priced.
I checked in late, the staff indicated that the room reserved for me was the worst in the hotel so they were upgrading me to a "Queen" room. The room decor was modern and a little small even by NYC standards, it would not be comfortable for a
couple. The room looked like it needed some freshing, baseboards were scared and in need of paint, walls also could have benefited from some paint and veneer on the furniture showed many chips and wear. Bath look recently redone, it should be noted that the glass splash wall used is better suited to a pan head shower, the traditional wall mount shower head soaked the floor making it very slick. I think the star rating on the web site was slightly high
I was in NY for only one night to attend an event. Pros: This hotel was relatively inexpensive (I paid about $230) and had a good location at Madison and 38th. Plenty of restaurants, close to shopping and tourist places like the Empire State Bldg.
The place is a bit run down. Walls in the lobby need a fresh coat of paint and upholstery on furniture was ripped and dirty. Furniture in my room was quite old and worn, as was the carpet, bedspread, and worst of all, the noisey old air conditioner. On the up side, the linens were clean and nice, and the bathroom had been recently remodeled with nice marble tile, etc. Front desk staff were friendly and attentive. However, I think there are probably nicer hotels around for the money.