JW Marriott Essex House New York ★★★★★

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$251
avg/night
Rate and special offer based on
Check-in: Mar 6, 2016 Check-out: Mar 7, 2016

Apart from the location, not so good...

Would not recommend Wed, Jun 19, 2013
First I would like to say the location is excellent. Apart from that, I would not recommend the hotel to my friends. For my stay, I am arriving early @8 am , so I call them and let them know ahead of time we wish to have early checkin "if possible". The person on the phone, was kinda rude, saying this hotel don't do early checkin, if the room is available, then we can check in. It's understandable, but I explain to him I just want him to make a note, so if there's room available, they can accommodate. The tone is not friendly at all. I then told the person it's my 10 year anniversary weekend with my partner. If there's any room at higher floor that would be nice. He said sure, i'll add to the note. When we arrive, we were able to checkin early. We did not expect room upgrade or anything as we will be out and about most time anyway. Not a word from the front desk person saying Happy Anniversary or anything like that. I bet no notes were added to the computer at all. The Room itself its ok. Bed is comfortable. Then it comes the washroom. When you take a shower, you're standing in 1 feet of water, the water doesn't drain properly. It takes 15 mins to drain after each shower. I went to the front desk and let them know on our way out. They said they will send someone. But when we take a shower at night, the drain is blocked like before. At this point, I didn't brother asking them again. As we are only staying 2 nights. When we check out, we left the luggage with them for the day. After they handed us the tag, our luggage is left on luggage cart for over 12 mins unattended while the bell boy run around helping other people. Anyone could have walk up and pick up our luggage. Since we have some valuable items and a vintage hermes bag, we waited till they push the cart somewhere. I don't think this hotel can be 5 stars base on staff and the fact that you need to stand in 1 feet of dirty water when you shower. The staff did not really care.

| Vancouver, Canada Couples

2 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 3 /5
  • Hotel staff: 2 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 1 /5

Too expensive for location/Access to taxis

Would not recommend Wed, May 29, 2013
The hotel was clean and nice but it had very little in the way of amenities and it is virtually impossible to catch a cab from the hotel. Not even the bellman could hail one. We were late for a show despite going out to hail a cab an HOUR before show time.

| Atlanta, GA Business

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 2 /5

A wedding to remember

Would recommend Wed, May 8, 2013
Thank you so much to the staff of the Essex House. What a beautiful property! The art deco details, the service. the room. Everything was beautiful. And the location is not bad either.

Dining

Brooklyn Diner for celebrity sightings and great food!

| Los Angeles Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

birthday weekend

Would recommend Mon, Feb 4, 2013
Great location. Nice rooms. Friendly and attentive staff. No coffee maker in room. Barking dogs down the hall.

| Massachusetts Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Superb location.

Would recommend Thu, Jan 3, 2013
As none city people who like to dip our toes in to the hustle an bustle occasionally we chose Essex House for its proximity to Central Park to allow for escape time. It was perfect for accessing the city, being only a few blocks from Time Square, 5th Avenue etc while allowing for a stroll around the Park to wind down from the madness of New York. The hotel is exceptionally clean and tidy with friendly and helpful staff. After reading reports about the size of rooms in New York I was expecting a tiny room. This is not the case. Very comfortable rooms, which after all are only a base. Highly recommend this hotel.

Dining

The Maze at Gordon Ramsay's. great food in a relaxed setting.

| Lancs UK Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Trip of a lifetime

Would recommend Thu, Oct 25, 2012
Perfect location for central park and short walk to broadway and times square. Hotel was lovely and staff were very helpful but restaurant, room service and bar prices very expensive. Would definately recommend buying the New York Pass, we had a 3 day pass with bus tours included and we seen all the main attractions plus a few we may not have considered.

| Essex House Hotel Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

GREAT LOCATION & SERVICE

Would recommend Wed, Aug 8, 2012
WE ARRIVED IN THE CITY EARLY AND DECIDED TO CHECK WITH THE HOTEL TO SEE IF WE COULD POSSIBLY GET AN EARLY CHECK IN. THE YOUNG WOMAN THAT ANSWERED SAID SHE WOULD CHECK AND WHEN SHE CAME BACK TO THE PHONE SHE VERY KINDLY TOLD ME SHE HAD ARRANGED IT AND WE COULD COME AT ANY TIME. ONCE WE GOT THERE THE STAFF COULDN'T HAVE BEEN MORE ACCOMODATING.

| OREGON Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

A satisfying (exhilarating) experience.

Would recommend Mon, Jul 2, 2012
My wife, grandkids and I enjoyed our stay at your hotel, notwithstanding the fact that we were inconvenienced by the power being shut down and us not being ble to get in and out of our rooms without the aid the hotel security.

| White Plains, NY 10607 Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Nice simmer times

Would recommend Fri, Jun 22, 2012
Great location, friendly staff? I had a wonderfull experiencia. Gong around is easy. Nice restaurants, bar theaters in the area and the always refreshing green of the famous park

Entertainment hint

Rest from the nosy city

| Argentina Singles

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Classic Hotel

Would recommend Mon, Jun 11, 2012
This is a classic well appointed hotel right on Central Avenue Parkway. Our room was large and well appointed with all the amenities. The staff was extremely pleasant and ready to please. The location made touring New York a breeze. Would definitely return.

Attractions

Book a room with a view of the Park

| Foster Cityy Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5