Hotel Metro

the location is great. but the room is kind of too small. and the Wifi doesn't work in the room.

Booked a standard double/twin room but they only had double rooms available, when i explained that i was staying with my mother-in-law they upgraded us so that we could have two double beds on the 11th floor. Beds very comfortable, great shower and bathroom, very clean, sheets were changed each day, not very economically friendly but shows a thorough clean was done each day. Free continental breakfast, unlimited tea, coffee throughout the day. Tuesday evenings they have cheese and wine in the lounge for free... we only came across this by accident and there is a sign on the door saying closed for a private function but it is closed to the public, hotel guests can go in. Great location, go up to the roof deck and you are underneath the Empire State Building. Gym looked good too (although didn't use it). Located right next to subway and Victoria's Secret opposite Macy's. I will definitely stay here again.

I booked this hotel for myself and a friend for a 6 night stay in a twin room. It was an OK price for a last minute trip. We booked on a Sunday and flew out on a Tuesday. I was tempted to spend a little more for a better hotel but was convinced by the location, free wifi and inclusive breakfast - I thought how bad could it possibly be! When we arrived the hotel was the Art Deco style as described on the website. We were told at check in that we'd been 'updgraded' to a Queen room, however we wanted a Twin room. We were told there was no availability and that we'd have to ask the next day to change rooms. We got to our 'Queen sized' room which was far from regal! It was a tiny room with apparently a queen sized bed. The room was very dated and the bathroom was in serious need of updating. I was not impressed. The next day we spoke to reception who informed us that there was no availability once again. I asked to speak to management who then informed me there was a 'family room' available. At this point we thought they would switch us to this room as it was the only one available. We were then told we'd have to pay $155 extra a night for this and that we got a good deal for the upgraded queen room. At this point I was interested to see what the original room would be like if our tiny room for a week was an 'upgrade'! After making it clear they weren't going to switch the room, all of a sudden they had another room available at $55 more a night. Not impressed with this as any other hotel would make some provisions for their guests requirements. Basically they will give you the cheapest room available and then when you turn up charge you more for the room you wanted. If we'd paid the extra for the family room we could have stayed 5star in the same location!! Other points - the inclusive breakfast is limited, and served up on paper plates with plastic cutlery, they really know how to cut back. They also make a point of their 24 hour tea and coffee in the foyer - possibly because the rooms are too small for an area to keep the kettle etc. The mini bar was empty, we weren't expecting much! Didn't bother trying the restaurant. On a positive note the location is great. Literally a minute from Macy's and the Empire State Building! They have a roof top terrace which is a plus point. Most staff were friendly and helpful. The housekeeping staff had a habit of knocking and letting themselves into our room at 9am on most days! Overall, not a positive experience as we ended up in the small room for a week. In hindsight would have spent a little more for a 4 or 5 star hotel and paid extra for breakfast and wifi if needed. If you're going to book, go for it if you get a good deal but just note they may try and spring you with extra charges if you try and change rooms!

The hotel was average..nothing special but not bad. If you're looking for a one night stay..close to the center of New York then this is a good choice. Like I said it's nothing extravagant..but not the worst.

The refrigerator wasn't working and they forgot to give our room towels. But other than that it was an ok stay. Not a bad stay for the price and the location.

i love the hotel, i did not pay to much money and was a good place to stay

this hotel was well worth the price. it's a short walk to times square, two blocks from penn station. the staff was great, the room was a little small, but not uncomfortable by any means. next time i go to new york, this hotel will definitely be on the list

From the first hello to the last goodbye have a safe trip, the Staff is outstanding! Helpful in every way. Clean efficient rooms, Room 1214 very large, will stay in that room next time. Loved the hand wraped European soaps. The patio bar was simple (could have had more comfortable furniture and ambiance) but seeing the full moon next to the Empire State Building was amazing!

Stayed just one night. Great location. Roof deck makes the hotel great.

Friendly and helpful staff, great view of the Empire State Building.