Hotel Metro

Great location, rooms clean and beds really comfy, hotel has great little atmosphere with a fab little bar and grill next door (part of hotel) good selection for breakfast, good staff and would stay again without doubt, best price by far all in all great for sightseeing, broadway and of course shopping!

When I called in advance of arrival to ask for a room with two separate beds, the receptionist must have been having a bad day. She gave me a nasty reply about this being an reservation made through an online travel site so I'd have to take what I could get. Made me feel like a second class citizen and I hadn't even arrived yet! So upon arrival , I asked again for a room with two beds and was told that there weren't any. I went up to my assigned room which was the size of a postage stamp with a queen bed and the place reeked of bleach. Now I felt like a third class citizen. So I called down to the reception desk and asked for a room with a king bed and was told that for my online travel site reservation that this was not possible but one could be had for an additional upcharge. Which I paid to salvage the trip. The king room was very nice, a good size, quiet and with a nice bathroom. Similar experience with breakfast - the "included" breakfast was marginal but if you went to the attached bar through the lobby, you could get a decent breakfast which wasn't very expensive and made the start of the day much more pleasant. So all in all the hotel worked out for us, but I had to pay more to make comfortable.

I booked this hotel for myself and a friend for a 6 night stay in a twin room. It was an OK price for a last minute trip. We booked on a Sunday and flew out on a Tuesday. I was tempted to spend a little more for a better hotel but was convinced by the location, free wifi and inclusive breakfast - I thought how bad could it possibly be! When we arrived the hotel was the Art Deco style as described on the website. We were told at check in that we'd been 'updgraded' to a Queen room, however we wanted a Twin room. We were told there was no availability and that we'd have to ask the next day to change rooms. We got to our 'Queen sized' room which was far from regal! It was a tiny room with apparently a queen sized bed. The room was very dated and the bathroom was in serious need of updating. I was not impressed. The next day we spoke to reception who informed us that there was no availability once again. I asked to speak to management who then informed me there was a 'family room' available. At this point we thought they would switch us to this room as it was the only one available. We were then told we'd have to pay $155 extra a night for this and that we got a good deal for the upgraded queen room. At this point I was interested to see what the original room would be like if our tiny room for a week was an 'upgrade'! After making it clear they weren't going to switch the room, all of a sudden they had another room available at $55 more a night. Not impressed with this as any other hotel would make some provisions for their guests requirements. Basically they will give you the cheapest room available and then when you turn up charge you more for the room you wanted. If we'd paid the extra for the family room we could have stayed 5star in the same location!! Other points - the inclusive breakfast is limited, and served up on paper plates with plastic cutlery, they really know how to cut back. They also make a point of their 24 hour tea and coffee in the foyer - possibly because the rooms are too small for an area to keep the kettle etc. The mini bar was empty, we weren't expecting much! Didn't bother trying the restaurant. On a positive note the location is great. Literally a minute from Macy's and the Empire State Building! They have a roof top terrace which is a plus point. Most staff were friendly and helpful. The housekeeping staff had a habit of knocking and letting themselves into our room at 9am on most days! Overall, not a positive experience as we ended up in the small room for a week. In hindsight would have spent a little more for a 4 or 5 star hotel and paid extra for breakfast and wifi if needed. If you're going to book, go for it if you get a good deal but just note they may try and spring you with extra charges if you try and change rooms!

Just fine - good price, liked having a complimentary breakfast, and location was perfect for us. Heating didn't work too well, and a couch or another chair would have been nice. Staff very friendly and helpful.

The Hotel Metro is in a great location, right near Herald Square and close proximity to Macy's and many smaller shops. We went to a Broadway play and love the fact that it was a very doable walk from the hotel. We were upgraded to a suite and found the rooms to be spacious, clean and nicely appointed in an art deco style. Another great feature...a continental breakfast is provided free of charge each day. I'd highly recommend this place. Very reasonable!

Fresh and clean. Small room but well appointed - everything you need within easy reach. Bathroom was large enough - everything clean and neat. Helpful and friendly staff. Good continental breakfast, internet and even a newspaper in the morning. Very central location.

Well located off 5th Ave., near Penn Station, Madison Square Garden, Theater District, Times Square, Macys. Polite and genial young staff, helpful concierge, excellent coffee and real NY Bagels in breakfast room. Clean room/bath, otherwise no real ambiance. Serves it's purpose adequately.

I hate Times Square and when I booked this hotel it said Union Square. I made reservations at restaurants in Union square and come to find out - it was actually in Herald Square (near Time Square) which is my least favorite part of the city. The hotel itself was nice and the staff very friendly - but I would not have booked it had I realized the true location.

nice small hotel staff very helpful locaition very cental for manhatton nice continental breakfast very clean&nice room but noisy of a night with outside traffic but you are in cental manhatton so expect noise

Hotel Metro is so lovely and the staff is very friendly! The continental breakfast and free wi-fi were worth the stay alone. The room was nice and clean and with more space than expected for a Manhattan hotel. Location was great too! We would love to stay here again.