The rate we received was very good for NYC. However, when we booked the room it indicated that a free breakfast was to be included but none was. The staff we asked about the free breakfast didn't have any idea that one was to be included and we
did not get one.
Lovely, comfortable hotel with excellent, helpful staff. The maid service was particularly good & room staff friendly. While the breakfast at $17 dollars may seem expensive, because of what is available it is excellent value for money when
compared with other eating places in the area.
The location is perfect with the subway a few minutes walk away and 5/7 minutes walk to Central park.
The one downside, in my opinion is the lack of free wifi, in rooms. I really think that the management should look at changing this asap.
I love the Excelsior Hotel! I have stayed here before and plan to again. The location is central and perfect for my business on the Upper Westside. Hotel is clean and staff very helpful. I even got a room upgrade. Bathroom a little small but rest
of room spacious.
Nice place. Our room with one queen was small, but nice, comfortable feel. On the 3rd floor we heard noise from outside - barking dog, people talking loudly, but it was fine at night. Clean, nice bathroom with a fan and good quality soaps. The
room was cleaned daily, to our satisfaction and the staff was friendly. The entrance & lobby have a more European feel - old, cozy. Great location - down the street from Central Park and across the street from Natural History Museum. I'd stay there again and would recommend it to others.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Go right out of the hotel to the corner of Columbus. Turn right on Columbus and walk for 7 or 8 blocks to find all kinds of bistro-style restaurants. Great Italian places, Organic & Vegan, Parisian bakeries with beautiful breakfast pastries and coffee.. Joe's coffee was very good, plus a couple of Starbucks along the way. If you like to do yoga, the studio on 85th, just off Columbus was outstanding (Upper West Side Yoga, I think was the name)