Excelsior Hotel ★★★

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$139
avg/night
Rate and special offer based on
Check-in: Feb 8, 2016 Check-out: Feb 10, 2016

Not good trip

Would not recommend Tue, Jul 28, 2015
The hotel did not meet my expectations. The room was still a mess after maids serviced it. The bathroom had drainage problems. There was dirt and mold in bathroom tub.

| N/A Family

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 1 /5
  • Hotel staff: 2 /5
  • Comfort: 1 /5
  • Location: 5 /5
  • Value: 1 /5

NOT A GREAT STAY AT ALL

Would not recommend Thu, Jul 23, 2015
The room was filthy and there was constant renovations happening. We found a sock in the room and peanut wrapper. Along with a smokey room with constant construction in the background.

| Scarborough Business

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 1 /5
  • Hotel staff: 2 /5
  • Comfort: 1 /5
  • Location: 1 /5
  • Value: 1 /5

Great area, ok hotel

Would recommend Wed, Jul 22, 2015
Overall the hotel was really nice. The staff wasn't as generous as I felt they could have been. The room was clean but small. I had the 1 queen room. The hotel was in a really good location. The subway connection was nearby and easy access to taxi and buses

| N/A Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 2 /5

Few days in NYC

Would recommend Mon, Jul 20, 2015
There was some problems with my orginial booking (glich), but the lady on the phone helped me out. She spent 45 mins making sure the kids and I got a room. The man at the front desk was not really pleasant and no one at the front desk was much help. In fact, if it wasn't for customer service I would have had to pay not $80 more but $250 more for my two night stay. The hotel was nice and all the staff after our checkin were nice. Great location (across street from Natural History Museum and Central Park), nice two bedroom suite, workout room and even a restaurant (we didn't try it though). We would stay there again.

| N/A Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Birtday Celebration

Would recommend Sun, Jul 19, 2015
Lovely, clean hotel.in a great location. Helpful, friendly staff. Close to museums, Central Park, subway with many restaurants near by.

| N/A Couples

5 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Plan to go again

Would recommend Sat, Jul 18, 2015
We loved the Excelsior. Nice area, near good restaurants too. Very quiet and in NYC that is appreciated.

| Spring Hill Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Small Improvements needed

Would recommend Fri, Jul 17, 2015
This is a unique and lovely hotel, with a great view of the Natural History Museum Park (and of dogs gamboling in its doggy park). But the staff were consistently rude and unhelpful--except for the chamber maid, who thought I should use the public toilet on the 2nd floor instead of the one in my room (which I happened to return to for that purpose while she was cleaning) because I might not be able to contain myself while the elevator came and delivered me to the 8th floor. I think she meant well. The front desk treats guests like a nuisance, flick off inquiries impatiently, and grudgingly do only the parts of the job they can't escape (check in/check out). There is quite a good restaurant and bar immediately accessible from the lobby, which is nice but it doesn't connect to the hotel except physically, so one can't put bills incurred there on one's room tab and there is no room service. The location is great, and very convenient the room was large for New York, the bed extremely comfortable, and there was an iron and a safe box in the room. HOWEVER, (and for me THE WORST) there was no coffee machine in the room--standard equipment these days, and a hardship here, since the breakfast room (only place where coffee was available) didn't open till 7am and closed mid-morning. It charged $2 for each cup of coffee, and told me that if I wanted a croissant with it, I'd have to pay $17 for the full breakfast (about 3 warmed dishes, and 3 kinds of bread, overpriced even for NY). So one has to get showered and dressed and head out to the nearest coffee shop, morning, noon and any time one wants coffee, tea or cocoa, and if one has a really early plane or early meeting, well tough. The bathroom was modern, clean and comfortable, with ample towels and great moisturizing lotion-- except for the antiquated shower head, which gave one the choice of spraying the whole bathroom or using 6 dribbles of water going almost straight down. It would be a small thing to change. Ditto the above. Oh, they've just put up scaffolding all up the front of the building. You might want to find out if it's still there....If it is, there are blinds on the widows which keep out all light. Re the next question: I really want to say Maybe or having explained all of the above.

| N/A Singles

3 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 5 /5
  • Hotel staff: 1 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 2 /5

Family trip

Would recommend Thu, Jul 16, 2015
Hotel location is great--across the street from the Museum of Natural History. Subway stops 2 blocks away and many restaurants/shops within walking distance from the hotel. Very family friendly neighborhood. Rooms are small, but clean.

| Granada Hills Family

4 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 2 /5

Great time with friends

Would recommend Tue, Jul 14, 2015
We found the hotel wonderful. The only thing missing for us was a refrigerator. I always have leftovers and a small fridge would have been nice.

| Brooklyn Friends

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great but not what expected

Would recommend Wed, Jul 8, 2015
The hotel looks nice. It was clean. It was in construction but i didn't had problem with that. I was expecting more about the room. They gave me a small room. Otherwise the staff helped me with the subway and were nice. Also I found bottles of water in the room but they had price. It was for purchase.

| N/A Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 2 /5
  • Location: 5 /5
  • Value: 3 /5