Charming hotel right off Central Park in a great neighborhood - steps from the musuems & Metro stop. The hotel was attractive, clean & very comfortable. I'll definitely stay there next time I'm in NYC.
The rate we received was very good for NYC. However, when we booked the room it indicated that a free breakfast was to be included but none was. The staff we asked about the free breakfast didn't have any idea that one was to be included and we
did not get one.
Lovely, comfortable hotel with excellent, helpful staff. The maid service was particularly good & room staff friendly. While the breakfast at $17 dollars may seem expensive, because of what is available it is excellent value for money when
compared with other eating places in the area.
The location is perfect with the subway a few minutes walk away and 5/7 minutes walk to Central park.
The one downside, in my opinion is the lack of free wifi, in rooms. I really think that the management should look at changing this asap.
I love the Excelsior Hotel! I have stayed here before and plan to again. The location is central and perfect for my business on the Upper Westside. Hotel is clean and staff very helpful. I even got a room upgrade. Bathroom a little small but rest
of room spacious.