Crowne Plaza TIMES SQUARE MANHATTAN

There was feces in the toilet and smudges on the inside of the windows. The internet did not work and there was no way to connect except to use wireless. 4.5 hours on the phones with the tech service provider still could not fix it. The manager allowed me to print an item from the computer behind the front desk. Note that the Business center charged $15.00 per 30 minutes. I parked in the garage and found out that each time I park or leave costs over $30.00 They moved me to another room that we could get internet service to work and the internet died again. We gave up on it and once again the manager let me print out the vouchers for the plans I had made. I took my son to the pool to see how it looks, and the attendent was checking for keys. He rudely told me he could not verify I was a guest without seeing my key. He was very arrogant and rude. All in all it was a grossly unsat stay at what should have been a wonderful place. The best I can say is that the hotel is in Times Square in a good place.

This was a horrible experience. Initially, we were put in a room that was not only very outdated, it had peeling paint, was dirty, & totally unacceptable. I phoned the desk & explained my concerns. They said the only rooms that had been renovated were the smoking rooms. I asked how severe the odor would be- they said theywere newly renovated, so, should not be a problem. We moved to a smoking room- it reeked. I phoned the office & told them we had to have a non-smoking room. The THIRD room was again old, dirty, and unacceptable, but, we had no more choices. There was a note in our room indicating the water might be shut off for 30 to 45 minutes. Not only was the water off- it was off from 10am to past 4pm on one day. When I phoned the desk, they recommended that I go shower at the fitness center (on the 15th floor). I was outraged that the fitness club members had water for showers, but not their hotel guests. Crowne Plaza sells memberships for a fitness club & that was very busy. The floor #15 was worn off in the elevater from all the members. I went to check out the pool- it had only 4 or 5 lanes- all very busy with fitness club members swimming laps. I asked where I could take my granddaughter to swim, thinking Crowne Plaza must have a separate pool for their guests; I was told my 15 year old granddaughter could stay in the corner of lap#1. Consierge was arrogant & rude. I don't have enough space to continue with all the problems we had. I was not only overcharged for this nightmare hotel, I should not have to pay at all. Many other guests were equally unhappy; I spoke to many of them.

We had to wait what seemed like forever to check our bags in because we were early. We returned to the hotel around 2:00 p.m. We were going to have a drink in the bar NOT going to happen. Nothing was open. NO amenities. You had to pay extra if you wanted to use the pool or fitness center. Anyways, we were put on the 29th floor. As we step off the elevator we hear this lovely jack hammering going on. We were pretty sure it was right over our room. We waited for 20 min. before I called the front desk. The person working the desk couldn't even hear me over all the noise. @ hours later they did move us to a different floor. The room was nothing to get excited about. When I went to get a coke, you got it ,no machine on the floor. They weren't sure what floor had one. As I checked out four days later and voiced my concerns they promised me the manager would get a hold of me. Never heard a word from them. To sum this up this was the worst place I have ever stayed in for the high price.

The first morning we were awakened by saws, hammering and other loud construction noise. We were moved to a room away from noise. The next day we had no water in new room from 10am to 4pm. Bar in lobby closed for construction. A hotel in Times Square should be capable of reconstruction without interrupting guests comfort or the hotel should close for reconstruction. A guest doesn't expec to pay for these major annoyances.

Picked hotel due to reviews and location, expected more of a five store hotel, one of the keys to the suite didn't work, no one accept the room service delivery guy was very helpful or friendly, if you paid the concierge $20 the information improved a little. The beds were like sleeping on concrete. The room was clean but not as it appears on the internet for a suite, a suite is two adjoining rooms one with a pull out sofa. If you go, there is a great Mexican Bistro 3 blocks down past the Gershwin theatre eat there, in fact eat anywhere but the hotel $83 for 2 for the breakfast buffet and you have to plead for a coffee refill.

We were both excited to be staying at the Crowne Plaza Hotel. However, we were let down from the word go. The receptionist kept us waiting 30 minutes in a line while talking to another customer who apparently was in our room. The rooms itself was tiny and HIGHLY overpriced for what you would expect from a Crowne Plaza. Even though we were on the 35th floor, the noise levels were terrible. The rooms were not cleaned to our satisfaction. For the money we paid we would have expected a turndown service...we were not that lucky. Facecloths were stained. Towels were stained. This hotel is highly over-rated. So dissappointing considering their high standards in the Middle East. A total let down!!!!!!!

It was in a very good location.

The hotel is undergoing a major upgrade of the rooms so there is a lot of construction noise starting early in the morning. We complained but the noise still continued. Hearing pounding and grinding sounds at 7:30 AM was just not very courteous. The location is great and the staff did the best they could to address our complaints.

Great location, the room was not worth the expence. When calling the front desk, it rang for 2-3 minutes before they would pick up. The service staff was not freindly at all.

The rooms were not what I expected. What is shown on the web page is not what you see in person. The rooms needed to be cleaned better.