My friend and I visited NYC for a 4 days short break to take in all the sights and a Broadway show. The hotel classed itself as a boutique hotel, which I have stayed in before but not like this one. It looked and felt tired, in desperate need of
updating. The air con unit in our room was very noisy and didn't work that well. There is no tea and coffee making facilities in the room and the walls are paper thin so was kept awake by our noisy neighbours one night. On the plus side the location is good, a short walk from Central Park, Fifth Avenue and the subway.
We stayed at the Bentley 3 nights this past weekend. The hotel was clean and the staff super friendly. Really enjoyed my stay there. My only complaint is the location. It's a 4 avenue walk to the closest train, so be prepared for that. Other than
that, it was really great. I would recommend it.
Overall our experience was good. Staff was friendly and helpful.
Frustrated coffee pots aren't standard - this seems so basic. They were nice enough to waive the $15/day charge, but the pot arrived with signage stating each k-cup was $3. Went and
bought my own. Had to pay in the business center to print my boarding pass.
The room was actually larger than we expected as there were 3 of us and we comfortably enjoyed our time there. They were very quick and efficient at fulfilling all our requests.
I got this room dirt cheap for a Manhattan hotel. I tried to get early check in days in advance but was done walked by rude staff. The day of,I was able tutti secure it after calling the times but I spoke to a very polite gentleman. Arrived at the
hotel and I was able to receive a complimentary upgrade just for asking. It's just hittor miss with the staff.
My room had an great viewfof the water and bridge. The king bed, sheets and pillows were very comfortable. Room temperature control worked well. We tried plugging an hdmi cable to the back of the wall mounted flatscreen tv but it didn't have an hdmi port. The wall mount actually came out of the wall. We called the front desk immediately and they made sure we didn't get charged for anything. We requested they wait until after we left to fix the tv and they obliged. Had to pay 14 dollars extra for WiFi.