I booked the room for Friday and Saturday nights about 3-4 weeks before my trip. I picked it because it was about half the price of the other hotels I saw listed in Manhattan. I'd never been to NY before but my friends who live in the area said it
was a decent location. It was maybe a block over from shopping but I easily walked from it to Central Park, Rockerfeller Center, and even Times Square. It was in a quiet spot (which I like so I can actually sleep without the world going nuts outside my window) but close enough to everything to get to it easily. The room itself was beautifully decorated, the bed was verrrry comfortable and warm and even though they said I took something from the mini bar, when I said that I did not at all, they took the charge off and I checked out without a problem.
We had reserved a king sized bedroom which upon arriving found out that they had no available king sized rooms and would need to put me and my wife in a two bed room. We were unable to switch out and were told that booking through third party
sites did not specifically get us what we paid for ...?
Aside from the front desk seemingly like they didn't have a clue what was going on when checking in us or other guests, the location and price was reasonable for a NYC trip I think.
I had seen this hotel several times on this site and decided to give it a try. The lobby was very nice but once i entered the room I was very disappointed. the shower only has glass on the front end so the floor was wet. There were only 2 towels
and one rag for 2 people. The heating system creaked all night so I got very little sleep. The faucet in the bathroom broke as i turned it on. The front desk was very helpful but once service arrived they stood in front of the door not wanting to leave. If my room had everything that it was suppose to have then I would not have to call the front desk for service. I was once again very disappointed in this hotel and I will never again visit.
I was in town to do the Avon Walk for Breast Cancer-which is a 39.3 mile walk over 2 days. We came in a few days early to visit with our niece who lives about 20 blocks away.
We didn't spend much time in the room, we were too busy sightseeing and
walking! Basically, we were just there to sleep. The beds are very comfortable and the room was big enough and not claustrophobic at all. Our room overlooked the Queensboro bridge as well as the East River. Nice window treatments to shut out the lights from the bridge at night but if you are a light sleeper, you can hear some traffic.
The bathroom was fairly big with nice tile however, there was no fan in it and so it would get very steamy after showers. Because of this, there was also a strong mildewy smell.
One thing that we did not have was refrigerator in the room which was surprising because it looked like there was a cabinet for one. It wasn't a big deal for us not to have one, however it would have been nice.
The location was somewhat remote (comparatively) and you had to walk a few blocks to get to restaurants, shops and the subway which wasn't a big deal for us because we didn't mind walking but something to consider if you are traveling with children or an elderly person.
The staff was friendly and efficient. No complaints. We used the business center and looked in at the fitness center which seemed adequate (we didn't use it). What might be nice is if the hotel offered free Wifi but again, not a big deal since we weren't there that much.
Overall, I would give the Bentley an A- rating. With the main reason being they need to get rid of the mildew in the bathroom!
Hotel features (5 = best, 1 = worst):
Short walk from hotel
If you like barbecue, go one block up 62nd Ave. and 1st to Neely's Barbecue. Great food! Across the street is the Ritz Diner for cheap breakfast!
The staff was very friendly and held our luggage for us after we checked out so we could tour new york. They have their own taxis available to use, but we decided to take the subway. It's a little less than a mile from the station. The view of the
59th street bridge from the room is amazing. We were very comfortable in our room.
Nothing really bad about this hotel. Just very blend. Kind of deserted, they were doing some renovation on the lounge floor and you coulf hear them banging at 8 am......
First room I was offered had a view on the air conditioning units outside. I
called and asked to be moved. They placed me on the 12th floor and it was much better. First two nights, the business center and gym were not available due to a big party. Would have been nice to know before arriving.
Hotel features (5 = best, 1 = worst):
Reserve a cab before leaving the hotel if you are going to do some walking around before having to get to JFK.....it takes a good hour to get there.
The decor made me feel like I'd been transported back in time without losing any modern conveniences!
The staff were friendly and extremely helpful. The room was quiet and comfortable.
We used the business center and it was easy. Handy to have a
Starbucks in the lobby (though we would have loved for it to be open when we were catching our shuttle at 5:30 am!)
Would have appreciated free Wi-Fi and the number of towels we had seemed to decrease by the day but these are small complaints. Overall, we loved our stay at The Bentley!