$74 Avg/night
Rate based on Check-in: Jan 1, 2015 Check-out: Jan 2, 2015

Quality Inn Massena

2 stars
10 West Orvis St., Massena, NY 13662
Hotel Overview
Reviewer score
3.4
out of 5
5 reviews
Home Away From Home

I was visiting my daughter at Potsdam University for Family Weekend and stayed at this hotel. The... See full review

  • Bronx Supermom
  • Oct 10, 2014
Good experience

The room was clean and the staff were great. The complementary breakfast was more than adequate. See full review

  • jirizarry2001
  • Jun 23, 2013
Full service hotel featuring meeting and banquet halls for any occasion. Enjoy a FREE continental breakfast, featuring Dunkin' Donuts. High-speed Internet access is available in all rooms, with choice of wired or wireless in all the rooms, meeting rooms and lobby. Executive suites feature large living area and full kitchens. Microwave, Refrigerators and HDTV's in all rooms. Hotel is undergoing renovations in the following areas: guest rooms, stairwells, and other public spaces. Restaurant subject to closure for private functions. A portion of the hotel's parking lot is currently undergoing a construction project. Work begins around 8am every Monday through Friday.

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Amenities

  • Free breakfast
  • WiFi
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Elevators
Ice machine
Activities
Exercise gym
Dining
Free breakfast
Restaurant
Coffee maker in room
Meal plan - continental
Services
Laundry service
Guest laundromat
Meeting/Banquet facilities
FAX
Internet
WiFi
Parking
Parking
Outdoor parking
Truck parking
Bus parking
Room
Television with cable
Telephone
AM/FM alarm clock
Hairdryer in room
Microwave
Iron

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (5)

Ratings and reviews for Quality Inn Massena

Overall score

3.4 / 5
5.01.0
5 out of 5
Amenities:
3.4
Room cleanliness:
4
Hotel staff:
3.8
Room comfort:
3.8
Location:
4
Value:
3.6

80% would recommend to a friend.

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Review of Quality Inn Massena

Reviewer score

5
5.01.0
Bronx Supermom
Business
Bronx, NY
Oct 10, 2014

Home Away From Home

I was visiting my daughter at Potsdam University for Family Weekend and stayed at this hotel. The commute to and from the hotel to the school was fairly easy. The staff was great, professional and very accommodating. They provided an extra cot for free as well as a small electric heater for the room. The room was super clean and had everything we needed. The breakfast was amazing. It was beyond continental. The breakfast buffet consisted of eggs, bacon, toast, muffins, bagels, fruits, yogurt, coffee, juice and our favorite the waffles. I will definitely stay here again!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Quality Inn Massena

Reviewer score

3
5.01.0
Bala.Athiraj
Business
New Jersey
Apr 6, 2014

Family stay for daughter's college open house.

Overall the cleanliness is the value for the price. The staff was very friendly. Will definitely come back for our future stays. Room could have been bigger, though no complaints.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Quality Inn Massena

Reviewer score

4
5.01.0
jirizarry2001
Business
Dorado, PR
Jun 23, 2013

Good experience

The room was clean and the staff were great. The complementary breakfast was more than adequate.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Quality Inn Massena

Reviewer score

4
5.01.0
Anonymous
Business
Blainville, Québec
Apr 8, 2011

Good place for a short stay...

Friendly welcome.. Good continental breakfast, cleanliness of room..

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Quality Inn Massena

Reviewer score

1
5.01.0
lisamchm
Business
Skowhegan Me
Mar 13, 2010

Could it be QUIET Please???

Being woken up at 5am by hotel staff knocking on doors and saying "House Keeping", allowing the heavy room doors to slam closed, and talking loudly in the hallways was not the way I would have chosen to get a wake up call. When we first arrived at the hotel, we checked in the gentleman manning the desk was very friendly, we got our room key and went out to get our bag, we can in the stairs to find that the door to the third floor was locked, we ended up having to use our car keys and two people to open the door. The room was nice but oddly arranged. How comfortable would you be sleeping next to the wall with phone cords hanging beside your head? Needless to say my boyfriend and I will not be using this hotel again. The continental breakfast sounded like a huge bonus to the rest of our experience but the eggs were dry and the bacon so thin you could read through it. When we checked out, it was apparent that we interrupted some of the hotel staff gossiping, we handed in our room keys and left. We did even get a "thank you for staying with us" or "how was your stay" NOTHING...Not to mention that the toilet bowl was cracked and so was the shower.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
1
Room comfort:
2
Location:
3
Value:
1
Trip purpose:

Business

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Thank you for your feedback!
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