DoubleTree by Hilton Hotel JFK Airport

Indifferent staff coupled with one of the worst restaurants I have experienced reflect the fact that this hotel does not count on repeat business. All of the staff aspire to do as little work as possible. Don't count on the shuttle, once it is full it leaves and everyone not onboard is [*].

Hotel close to airport- the best thing about it, restaurant not good, room had poor water pressure, broken sink. Fitness center spacious- what happened to cookies....

Did do anything. All restaurants were closed No room service. No air port shuttle. Waited At airport for over a hour after calling hotel for Pickup. A shuttle from the JFK inn dropped us Off at the double tree. I will never stay at the Double tree agian. Thank god papa johns Delivers.

Very clean, nice room, good location and an excellent choice for an airport hotel.

Called to say I would be late but was looking forward to a nice dinner and a movie. Clerk didn't mention that the dining room was serving only burgers that night. TV didn't work. Called for tech support or a room change. Waited 2 hours (and 3 more calls); engineer was always "on his way."

As soon as I lay down on the bed I started itching, bad detergent or something worse, couldn't wait to get out of the room. The vending machines were not functional. Room was dated and had some damage, also smelled of stale ashtray, even though it was a "non-smoking" room. Shuttle ride to airport was terrifying; excessive speed, abrupt turns and driver was passing gas (ew!). I am truly disappointed. The Doubletree is at least $100 more than any other hotels near JFK, so the assumption is that the service will be above average, this is clearly not the case.

There was only one wash cloth and one face towel in a riim reserved for two people. When I complained at the front desk I was told that I would have to request additional wash cloth and face towel. There was knocking on my door then the door was opened at 8:00am in the morning. When I ask the cleaning person at the hotel, she told me that they were required to knock three times on the door and if there is no answer to unlock the door, This was 4 hours before check out time at 12:00pm. When I tried to contact the front desk there was no answer. When I went to the desk I waited for 10 minutes before someone came out and was told the number to the front desk is different from the number in the room directory. Very bad experience.

I was very tired when I returned from my trip to Russia. I was able to take a refreshing nap when I got to my room. The hotel staff were adequately professional and assisted me with questions about complimentary Internet service and the gift shop hours. One thing that did disturb me however, was that it wasn't clear to me that the breakfast in the morning was not complimentary and there was no separate cash register in the restaurant. I had to be rechecked in and then my breakfast was charged to my account and then I was checked out again which delayed my entrance into the shuttle bus while other people were waiting.

Very pleasant

Good location in proximity to subway/ Penn Station. Decent sized room on the back of the hotel, quiet, nice view. Bathroom was ok, minus the low window in the shower which looked to have mold issues. If you can deal with that the rest was great.