Adam's Mark Buffalo

First of all, when I and mum wetn to the hotel the girli at reception dest behave bad to us. Although they said that our room would be ready at 3 pm, they said it will take more time. afetr that whenwe got in to the room we realize taht sheet arent changed and there are hairs on it. Moreover they sell hot water. I think there should be free coffee bars where customers can get free tea and coffe like other hotes in Buıffalo.

Stayed here for a couple of days. Thought it was more like a 2 star hotel rather than a 3. The beds were comfortable enough....slept in worse in better hotels, but the decor and the structure of the hotel needs some major renovation. The rooms definitely needed better cleaning though....just didn't seem very clean overall.

Pleasant but over the hill facility, that needs some repair and upgrading, not in overall appearance, but in little things like fallen plaster, stuck doors, etc. Room key was coded wrong. No shower curtain in bathroom, so always had to mop up after shower. Staff in restaurant and lounge were unusually inattentive.

Very nice in all areas except that the room size was quite small. Normally we find a slightly bigger room for this price. As for everything else, the staff was very nice, meals were good,etc.

We travel world a lot & found Adam's Mark Hotel appearance very pleasant. Room was average & bed sheets looked very tired. Staff coldly polite, except for a front desk girl who was friendly & efficient. Restaurant downstairs looked inviting, but staff simply does not concentrate on their job enough & we had to hunt for cutlery, and remind them about things we have ordered (water, milk for coffee). Restaurants chef needs to be retrained, as he served old, cold & dried up mash potatoes, together with steak that was not what we expected. No shuttle service to airport, except for airlines staff Expensive taxi service, or long walk to the local bus.

I had the reservation to lay back and take some rest on by way back from Niagara. The first thing i noticed up on arrival at this hotel at 7:00pm is couple of hookers waiting to be picked up at the front door of the lobby, Disgusting. The receptionist was so rude, he had a laugh on his face while i was approaching the desk, i might look hideous from the journey but that is not the attitude a host should be having. Coming to the amenities, The hotel sucks for big time. There is no proper illumination in the hallway and smell cat in the hallway. The bath towels provided were old and were worse than that were provided at a super8motel. The shower head does not have any pressure and no vending machine in hallway to have bottle of water. I would advise to choose another hotel since the chances to get shot if gone for a walk outside are highly likely. Worst neighborhood.

Convenient to downtown and Peace Bridge to Canada. Really enjoyed my stay.

Made reservations two and a half months prior to travel date and were still not given the type of room we reserved. I was given the "telephone runaround" by a number of quite indifferent staff members for close to an hour and never could get to speak to the manager on duty. One of them stated that booking through a "third party" instead of directly through the hotel was the reason we were not given priority for the type of room we reserved. Also, waited in an unacceptably long line just to check-in. Very disappointing experience.

I was very disappointed in the Adam's Mark. It definitely did not live up to my expectations for the price. The room was so so and the hotel must have been serving fish when we arrived, the whole hotel reeked of it. Definitely would not stay again.

Arrived at the hotel at 3pm for check in. Only had 3 people working the front desk, even though the hotel was sold out for a concert and a convention. Once we waited in long line to check in staff could not find our reservation. I was told that is because the site I used to make the reservation does't use the same reservation software as other websites and it has to be entered manually by the hotel. First woman couldn't find reservation when another woman joined her in searching for the reservation. The second women left the desk to go check things out, leaving the original woman standing there in an uncomfortable silence. This left only one person at the check in desk dealing with the line. After five minutes the original woman went in the back to check on what had happened. After a short wait I was told that my reservation was not made and to wait over there until someone could come help me. After a very short wait the third woman called us over to her station. She had found my reservation under no shows for a date in January 2012, the same date I set up the reservation, but not for the date in April in which I needed the reservation. After showing her my confirmation email and her discussing the situation on the phone with accounting she told me that someone at the hotel put the wrong date in the computer for my reservation. She did find a similar room (one of only two available in the entire hotel) and everything worked out. I have to say the front staff was very friendly and accomindating and this review is more about their scheduling errors. The woman who finally found a room for us even warned us that the room may be a bit noisey due to its location near a highway. This was not the case, but I appreciated her honesty. If you book make sure you have printed confirmation from the site used to make the reservation and you might even wish to call ahead for confirmation. Also, whom ever does the scheduling for the staff needs to make sure more employees are available to check in guests on busy Friday nights. The staff was very good however, it was underminded by management. As for the cleanliness the room was very clean, however there were some stains on a pillow case that didn't come out in the wash. Finally value, I know that hotels raise rates according to concerts and such, but it is annoyning to see the rate increased about 120 percent. Especially when you pay over 200 on a Friday night and they try to get you to stay Saturday night for 80.