I booked two rooms with each one having two double beds. But when I arrived, I was told there is only one room with two double beds and another room has only one double bed. I am a little bit surprised since I prepaid and it is guaranteed. I tried
to argue this with the staff. But it does not help and the staff are very unfriendly. They say they can give me one more room with two double beds, but I have to wait and they do not know how long I have to wati. I have no choice and do not want to wati, but to accept the one double bed room. When we get our room cards and go to our room, one weird thing happens. They give us one wrong card, we kind of use that card to open the door of one room, but find out that someone is alreday in. Oh, no.. We have to go back to the front desk and ask them to explain and change the room card. Very bad experience! Not recommended, even though this hotel is in Downtown of Buffalo.
My wife and I stayed here 1 night to go to a Buffalo Bison's game! The hotel is older and has seen better days but that being said it was a good stay at a good price!
The pool area was nice but could use a hot tub. Gym looked decent.
room was older and could use an update but worked fine! Parking was only $10. Coca-Cola Field is an easy 10 minute walk. Also, on the way back tot he hotel is Pearl St. Grill and Brewery! Great place to eat and grab a beer! LOVED it! All staff and people encountered were very friendly. I would stay here again.
Booked the room for the Saturday before Buffalo Pride. My guess is that elements of the room (carpet, bed, headboard) had been updated, but other parts (furniture, bathroom) had not. Overall clean and nice.
Similarly, the lobby is more modern
while the conference area finishes are showing their age.
Getting in and out of the hotel is confusing with the highways right by the property.
The hotel overall was nice enough, but the room could have been cleaner when we walked in. There was a dirty rag on the floor and dust on the furniture. The furniture was frayed and worn on the edges in places. Plus, our room door didn't lock
properly and required service. Lobby was nice; rooms are lacking. Would not return to Adam's Mark Hotel again.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
Good for close access to downtown Buffalo businesses and attractions, but a disappointment in terms of cleanliness and quality of room furniture.
Ok hotel overall. Kind of tired decor. Great staff, very friendly. Location is just ok. If your heading to Chippawa st take a taxi for about $5. Rooms were ok, nothing special, again clean but seems kinda tired. warning: very close to Highway, you
will probably be hearing all the trucks and traffic whizzing by.
Not worth reg price, if you get it for about $100 or less take it!
When I went to check in, they did not have the online reservation ( this also happened last year). So she needed to go to the computer- which took 20 minutes. I went to the room and after getting everything settled the heat went on and the noise
the fan made sounded like a roller coaster. I called the desk and the maintenance man came 20 minutes later only to report that he couldn't do anything. I also showed him that the hinge on the bathroom door was loose and if we closed the door all the way, you would run the risk of not getting out. I asked for his assistance to let the desk know we needed another room, he said it would be best if I called. I did and they told me to come down. I did and when I arrived at the desk, there were 20 people waiting in line. I returned an hour later and then the line was gone. I did get another room which was fine, except for the fact that the tub didn't drain and when we showered, we were forced to stand in someone else's shower water. But, because we needed to get to a swim meet, we could not notify anyone because we were pressed for time.
I have stayed here before, and brought other guests with me, but after this stay, I would not recommend this hotel again.
It has been a horrible experience staying at this hotel. This place sucks. On top of it, there is no free parking, Had to pay $ 10/day for parking. They charged even for toll free numbers saying only 1-800 is considered as toll free number for them.