Close to Convention Center. Very big and hard to find your way around (got lost once). Beds are fantastic. Staff was super friendly. Drinks are a bit pricey if you don't gamble. I would stay there again if I wanted a five star experience.
The staff was great. The hotel was great. We left the Holel one day to see the rest of Reno and couldn't wait to get back to the hotel. My wife spent a day in the Spa. She will do it again. I will stay here again and again.
Hotel features (5 = best, 1 = worst):
Get the Player's Card and if your 55+ then you get their Buffet at 2 for 1 for Breakfast and Lunch. I've been to Vegas and belive that this was the best Buffet I have ever had.
I was only at the hotel for 3 days, but I could not find a single thing to complain about, or even a single thing to be remotely critical about. I am not a tough guy to please, but if I ever make my way back to Reno, I already know where I will be
staying. From the casino's to the bars and the pool everything here is top notch.
For those of you that have not heard, the Peppermill has changed their business model in regards to players clubs rewards and comps. They are now reevaluating all players. The Peppermill will be more restrictive on granting of comps now. In my
case they cleared all my current "points" on my rewards card. In questioning them they told me it is a financial business decision based on the value of offering comps (free & discounted rooms) in relation to me not "making them money". As in I did not lose enough money! Their new computer generated model decided I did not lose enough to equate to the value of the comped room cost (valued at $50 per night) that I used each year. They told me they have been overly generous in granting of comps in the past. The new business model is not based on loyalty to customers who have stayed there for decades, but on cost analysis.
Our first time staying in Reno was a pleasurable one, because of the Peppermill. Very impressed. This hotel has everything (even a steam feature in the shower!). The food was delicious and the sports book is awesome. We definitely will be returning!