Legacy Vacation Resorts - Reno

Check in OK, not very frienly front desk, new owners, new crew. Located in not the most attractive neighborhood. Shower in the morning?...forget it, no hot water. Wanted to leave but front desk offered another room. Carried my luggage to my new quarters, opened the door and found A/C fan struggling to turn, high noise level. Returned to front desk and requested contract termination, loss of one day to hotel. Manager would not do it and began to argue my contract. I re-stated my position and product expectation and manager complied with refund for one night.

We enjoyed our stay. It was just about the complete package.

The hotel was nice, quite, and affortable.. Liked the swimming pool but need to fix the spa..will stay their again..

Nice hotel about 5 blocks from down town. It's within walking distance but the hotel itself is in a quiet neighborhood. The rooms are very clean and seem recently redone. They have a nice 6 foot deep indoor pool, hot tub under repair, dry spa, basic gym, and lounge w/ TV and pool table. Overall it is a nice clean place to stay.

The rooms are very clean and seemed very new. The hotel itself was about 5 blocks away from the downtown casinos. They have a small gym, swimming pool, pool table, and dry sauna. Definitely worth the price.

Our original room did not have any Airconditioning. They said they have not turned is on yet so there wasn't any. So, we got moved to another one. this one had air, but the blower was loud. And If we needed to warm it up a little, it took a long time for the heater to warm up. There was also no Sliding Door on our closet. The shower was only big enough for 1 person. The staff were helpful and pleasent especailly when we asked to be moved to another room with Airconditioning.

We were there for the bowling convention. The tub was very unsafe for standing in for shower. The sides were too curved. The door had at least a 2 inch gap from the floor to the bottom of the door, we had to use a towel to fill in the gap. The rest of the frame, we could see daylight all around. Poor use of space in the room, the kitchenette could have been a small "L" shape for more working space. Lack of enough towels in the room for the 3 night stay. We had to ask constantly for more towels. Poor help with finding a small food mart in the area to walk to.

The exterior of the building caused some alarm for us when we saw it. However when we got into our room. It was Very Clean, Neat and had Everything that we needed. Don't let the exterior looks scare you, It's what's insdie that Counts!

the hotel was ok..u can hear people outside and when they roll their luggage pass by your room its freaken loud...but the customer service was absolutley the best..guest service was excellent and totally helped us about the parking and room service and whats goin on in reno during that time...

This location is very convenient to downtown Reno. It's too bad so many business are closed around it. This makes it feel a little less desirable than it is to stay here. Our room was renovated within the last 6 months. It was very clean and attractive. The furnishings are a bit dated if this is important to you. Keep in mind this is a vacation rental resort so the it does not have maid service or many of the services of a hotel. But, if a cheap and clean room is all you require, then this is a good choice. The only drawback for us was that the walls are thin. You can hear a lot of the activities taking place is surrounding rooms. Beware. Also, the there is a lot of renovation taking place. The exterior doesn't look inviting but don't let that put you off.