When we booked through [...] it we requested a king bed and they said all they had were doubles. We also had on our confirmation that it would be in the West wing with flat screen tv and we were in the East wing with a regular tv. Rooms were small
but hotel was clean and quiet.
First of all, I'll say that I would stay here again if the price was comparable. This was the least expensive room in a major casino for the weekend I traveled. If the room had cost the same as one at the Silver Legacy, Peppermill, Grand Sierra
or elsewhere, I would have been disapointed.
To Harrahs credit, the room was nice enough, the house keeping staff did their jobs well and the other staff were friendly in all of my interactions.
My two complaints centered around getting in and getting out.
When I went to check in at 11pm, there was one person in line ahead of me and two people working the front desk. As you can probabaly imagine, I expected I would be helped soon. I was wrong. The confusion was obvious, with one person staring blankly at a computer screen and the other darting back and forth from the back room to the front desk, moving fast but accomplishing nothing. After 35 minutes in line, I was eventually helped and given a room. The person who checked me in was very friendly and appologetic about the delay, but neither person seemed to know how to do their job well.
Two different days during the weekend when trying to get to my car in the Self Park garage, one of the two elevators was out of order. When I asked about alternate ways to get to my car (specifically, a stairwell), I was told there is no other access for guests (when I got upstairs, I noted there are stairs, but they only allow you to go down and the doors are locked on the inside of the stairwell). I understand that things break down and wouldn't mention this if the problem had been fixed when it came up on Saturday morning. However, the problem persisted through Sunday morning at the peak of check outs.
In the grand scheme of things, 30+ minutes to check in or 15-20 minutes waiting in line for an elevator is not a big deal, but it sure doesn't leave a good first or last impression of the hotel.
The casino wasn't as big as neighboring hotels in the area, but they're all a quick walk from there. Easy to get to my room, it wasn't too busy, and I liked the floor setup. Not too big, which I prefer. Friendly staff, dealers, etc.