Even though I checked before I left for the trip I was not able to check in early. A Hotel with 27 floors had NO ROOMS available until 3pm Someone with a magic wand waved it and all the rooms in the hotel became free all at the same time.
poor customer relations.
We were told at check-in that there was a pool party that started at 11PM and ended around 4AM. That there would be alot of noise and therefore the Kingsize bed room would be noisy. We got a room with two small uncomfortable beds and a loud group
in the next room. Because of the connecting door we could hear them like they were in our room. It is obvious that the hotel is spending a lot of money in the lobby but they should be working on the rooms.
We stayed in the regular part of the hotel, not the "Summit," because my mom was there for a medical procedure not because of the casino or Hot August Nights. Everything about the fifth floor seemed out-dated and old. The ice machine was broken
and we had to go to the 6th floor for that, the towel racks in the room were loose, the tub was clogged, there was no coffee maker in the room, pillows were lumpy, etc. So, we will probably not go there again.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
The Rim restaurant in the hotel is awesome, by the way. I will go there to eat but not to stay.
The room was comfortable, although the windows do not open and it felt a little stuffy. The elevators took 5-10 minutes to open as the waiting area was packed with people. At dinner, I went to Chevys and ordered an ala carte item and it
took 45 minutes to be served my food. I tried 4 times to receive an email through the business center and they had problems with their email service and I never received an important email for my trip.