Father was having emergency surgery at Renown just down the street from Casino. So it was a perfect location. A little more than I expected to pay, but the comfort and convenience was worth it I guess.
After flying all day to come see my grandchildren, i checked in and was sent to a room on the 7th floor. Upon arrival i found the room a complete disaster. House cleaning had never been there. I called the front dest, who told me to come back
down, sweaty from the trip and the Reno heat, all my bags in tow, to get another room. Once there i was given a room on the 10th floor, and was told that i have been upgraded. Well, i'm not sure what their definition of an upgrade is, but it was the clone of the room on the seventh...though at least this time it was clean. The rest of my stay was uneventful, but the ice machine never worked on my floor until my last night, and there was the constant inconveinence of having to go to the basement and take the moving stairs back up...though that was only a minor issue. My stay was fine after this initial problem, but it has left a bad taste in my mouth for this particular hotel...
We were very impress with the location and elegance of the lobby and rooms. Our pug love all the attention she recieved from the guests and staff. She was given a water bowl and a bag of snack bones. What a great treat she love them. There were
many different area around the hotel to walk or run your pet. We saw all types and sizes of dogs. It was great to have your pet with you while travelling.
We were their for the International Chicken Wing Cook Off. I was able to volunteer as a tasting judge and it was yummy. When it got too hot, we just went back inside to cool off or went back to our room for a nap. We didn't have to drive anywhere. This hotel has everything you need.
We will definetly return again. Thank you for the great service and making the whole family welcome.
Personell at check in were very nice and helpful, There is lots to do for the kids, Our only issue was the cleanliness, this was not a 4star room, more like 2 star. Tables looked dirty, comforters hadn't been cleaned for awhile, and my son even
found the lid to someone priors coffee still in the room on the floor. Beds were comfortable as long as you didn't use comforter. Honestly I was afraid to walk around with no shoes on. I'm hoping that next visit will be in a cleaner nonsmelling room. Not that I would visit there again.
The picture is so deceitful. We got a very standard room with dump capet. Found Many leftover linen from laundry in the blanket. No fridge or microwave. I paid extra to have small old fridge in the room. I think with a little bit more buck, I can
get a better room in other room. Staff also not friendly. When I asked for fridge, the lady in housekeeping dept. Explained the charge of rent with no friendly manner.