Hotel room has 42-inch HDTV, beds are plush, chairs are comfortable, and rooms are spacious. I purchased the breakfast buffet with my reservation and it was great. The buffet has an omlette bar, seafood bar, and dessert bar.
The first night a condom wrapper fell out of the side of my bed as I was turning it down for the night YUCK!!!! I called the front desk to talk to a manager they said they would send someone up to "investigate" and get back to me. They sent
soneone up to retrieve the wrapper but did not get back to me. Needless to say I slept in the other bed. Then Sunday morning at about the 10 am the maid just walked into my room! No knock, no peeking in the head and announcing housekeeping. Just completely opened up the door and there I was sitting on the corner of the bed and she acctually looked suprised to see me!! No sorry or anything. I had just gotten out of the shower and could have doing God knows what and this lady just breezes into my room.. I called again down to the front desk and aksed to speak to a manager, explained both incidents to the manager and was told by her that I could have a $20 comp for breakfast and they would refund my resort fees. I told her I did not want to have breakfast there and the $10 resort fee was not enough. She actually said to me; "Well your getting a $30 comp and thats alot!!!" [...]Not happy. A condom wrapper stuck in my bed for goodness sake!!!! Afer speaking to all these different people in the so called "hospitality" business, not one person ever said "Oh my goodness that's horrible, how can we make this better"? This is a CASINO RESORT and everyone seemed so indignant and uncaring, like it wasn't a big deal. Well it was to me and I don't feel like The Atlantis [...] did enough to make this right for me.