The only thing that was bad was the smoking - had red eyes and sore, dry throat the whole time. The staff was fantastic and extremely helpful. We were pleased with the food, rooms. One complaint is that there are so few 25 cent and $1.00
machines but we did win big on penny machines. We definitely would go back there.
There was an extra $10.00 charge per night added for wireless interent,valet parking,pool usage. I went there for a motorcycle rally on my motorcycle so (didn't need valet service,also I didn't bring my computer, or have time to go swiming) They
still made me pay the extra $10.00.
I liked the hotel and the location, just the extra hidden charge bothered me and would make me look at other hotels Iv'e stayed at in the past. They were non receptive to my concerns.I would not recomend hotel due to the two reasons Iv'e stated.
The front desk manager was very rude...she treated us like second class citizens..Our orbitz reservation didn't show in their computer...I asked her if I could pay full price then have then change it when it showed..First she said NO..after a bit
more discussion...she agreed..with a very bad demeaner...she put us at the very end of the hall in a non smoking room that smeeled like smoke..we called to change rooms..This women was very ,very nice..she should be Manager. I asked her if we could get a room a little closer to the elavator and she did..it was no problem she said...when I went back to make sure the Orbitz reservation was in and to pick up the $5.00 free slot play. The Manager was there again...she would not give me the slot play and was rude again telling me the differant room we got was a upgrade.We where also charged a extra $11.00 .This was my first stay at the Atlantis...it will be my last
I enjoyed the bustle of the hotel and casino. I was disappointed in a $10 per day extra charge for "concierge service". I was not told about this charge before I booked the room. I would have asked to stay somewhere else because I felt that I
was already charged enough for the room but then was required to pay an additional fee. I was not given anything extra so I don't feel I should have paid extra.