OK not sure about the rest of you, but waiting in a line for 1.5 hours to CHECK IN is crazy! No wonder the staff was cranky and short tempered. 3 people scheduled to check in a HUGE line was insane! The experience only went down hill from
there!!!!!I will never, ever, ever go back to this lousy hotel.
Long Lines at the counter. Everyone was being punished with "resort fees" that they were not aware of. When I did get to my room the doors was open and someone had sat at bed. I went back to the front desk where they "upgraded" to a suite with a
coach that had burn holes and a floor with spots. The last night the fire alarm which had not been maintained beeped from 3:00 am to when we left.
The hotel charge me for 65 usd for something they did not explain, during the time I was there I just saw tv and took some ice. I did not use anything else!! I do not agree to pay that money if I did not consume anything. [...]
The rooms were nice and quiet and we probably would have enjoyed them had we gotten non-smoking rooms. We reserved the hotel 3 months in advance and requested non-smoking rooms, but when we checked in, they didn't have any available. The staff
was nice and said to contact them back the next day and they'll swap the rooms. The next day we went out and came back in the evening and requested a room swap into non-smoking rooms, but they said it was too late and only smoking rooms were available. They said we should contact them between 12-3pm the next day. The next day when we checked with the front desk around noon, he said we should move our stuff out and wait till 3 for a non-smoking room to become available. We had plans and didn't want to wait around, so we ended up staying in the smoking room all 3 days. What made me angry was that we reserved 3 months in advance and they gave away our room reservation.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
There's a CVS right across the street. Helps for buying water and other things that are a lot more expensive in the casino.
For the price they charge and a four star hotel, it was a little disappointing to find a dirty room upon arrival and a few staff members that were a rude when asking for service. Although some were rude, the manager was friendly but it was not my
best hotel experience ever.
The door to our hotel room was broken, it would pop back open after it shut. When we went back to our room to get ready to leave everything was gone, 3 laptops, cash and even clothing. We reported it to security, who assured us everything would
be taken care of and we would be reimbursed. When we got home, and tried to find the status of our claim, no one would call us back, finally got an unfriendled lady named Ashley, who said it was our fault that we didn't notice the door wasn't shutting. I asked to speak to a supervisor, she said she would have him call ...no call, instead I got a letter in the mail saying they could find no fault on the hotel, so we would not be reimbursed for anything. Repeated calls to the hotel have not been returned.
Hotel appeared to be very run down. Stains on the furniture, bed linens dirty and mold in the bathroom. We had stayed at this hotel previously about five years ago but found it had changed quite a bit since then. Also no blow dryer in the bathroom
and the ironing board was filthy.