This was really my least favorite stay in Vegas. They were having computer issues that caused a one and a half hour wait to check in. Not their fault, but still dug in to my "long weekend". The rooms are not very roomy, no fan in the bathroom, and
I had to call for towels and hairdryer.
The coffee shop had the best food and wait staff was friendly, but not the management.
The slot attendants were also very friendly, but getting a coke while playing was diffcult due to obvious understaffing.
The MOST unfriendly staff at the hotel was at the Players Club. Just close it down--don't put people through that for a free T-shirt!
when we got to hotel we found the pool was closed. we were told we could use another motel pool, but when we went there were informed we could no longer do that. Also, we stood in line for 1 1/2 - 2 hours to check in. Every time we called guest
services they did not answer.
When I checked in, the computers were down, so I think there was a bit of confusion as to which rooms were actually occupied... One woman said this was the third time she had come back to the front desk to get a different room. My room was nice
and comfortable, and looked as though it had been rennovated recently. But the bathroom wasn't as clean as it should have been, and one of my pillow cases had a weird spot on it. The first night I came back to my room and the room next to me was blaring music, so I called the front desk and they sent up security right away to take care of it. Apparently the person had left with the music on or had passed out or something, because he/she did not answer the door, and after three loud knocks and about five minutes, a man and woman security person went in and turned it off. The room service food was really good, the buffet breakfast was awesome, and you can not beat the location. Plus the price was right. The staff was very nice and helpful. But look out, the check in line on a Friday is out the door! Luckily I was checking out. Oh, and the pool is closed most of January and part of Febuary. I would recommend it for someone who wants to stay close to the Venetian, but not actually pay those prices...
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Tao has the BEST sushi! It is in the Venetian, which is just a short walk over an overpass. Definately try it for a nice night out. YUM!
Looked forward to staying here with the newly remodeled rooms, but our experience was bookended with horrible check in and check out service. On a Friday night at 10pm, we waited over an hour to check in. When we finally reached the counter, no
apologies for the wait or offers to comp anything, just a "Smoking or Non-Smoking, King or 2 Queens, sign here, here's your keys."
The newly remodeled rooms are nice and we had a nice view of the Wynn and Encore. The room was pretty quiet and overall the hotel seemed nice.
When we checked out on Sunday, we wanted to use the Express Check out, but found fees on the bill. So we went downstairs, only to be the 5th group in line and we waited 1 hour in line. Once again, no customer service at all awaits you at the counter. I told them about the fee, which was their "Resort Fee" - convenient that they don't tell you about this up front. Overall, bad experiences at the counter lead me to never want to stay at this hotel again.
I was very please with the choice of restaurants. The show was great. And overall a very friendly place to stay. The pool was closed for repairs but look like it would be a great place to relax. It was easy to find your way around the hotel and
ti is a nice place however.I think I was there just at the wrong time.There computers were upgrading to a new system,lots of time at the front desk!Paying 22.50 a day extra for gym/pool not so great.The pool wasn't even open.