The amenities are old and inconvenient. The stuff of both the lobby and theater were not friendly. The buffet was not in good quality. The bright thing is that you got a buy-one-get-one-free coupon for the show and buffet.
Not good at all. Rooms have bad Oder we have to change room food is terrible we eat there 4 times
We had 2 times issues with bad food.my mother in law got sick from food spend 3 days in bed my wife spend
One day in bed.
check in was fast and the front desk staff was very helpful,same when we checked out ,but the room was dirty like they only cleaned the bath room and even though i found hair in the toilet, the doors and the furniture were outdated and all
dented,other thing was that when i booked i chose a king bed and they gave me a room with 2 queen beds,overall i was disappointed,definitely no coming back again to treasure island.
Was VERRRY discouraged no coffee maker in room like we thought n the main reason we booked here as it advertised the pirate boat experience at the hotel needless 2 say was VERY disappointed n having 2 pay a resort fee 4 what?
Overall Treasure Island has clean comfortable rooms, not many impressive dining options in the hotel, but it is a great location on the strip walking distance to most major casinos and venues.
The biggest complaint I have is staff friendliness
and service. Treasure Island (TI) offered early check at 1100 on the day I was arriving. We arrived at 1200 to check in because they told us to come early if we wanted rooms next to each other. They told us our rooms weren't ready and to come back at 2-2:30pm. We came back accordingly to find out that by 3pm our rooms were not ready and they had the arrogance to tell us that they don't put a time on when rooms are ready and to come back in 30 minutes. I would just think that after 3 hours they would have two rooms ready. And it was the the time of regular check in. We waited in the lobby another hour and even during that hour I had to constantly remind them that we were waiting and we still hadn't been taken care of. I asked for late check out as compensation and they couldn't even give us an extra 3 hours to stay in our rooms when they didn't have our rooms ready on time. Mind you, rooms I had booked a month in advanced. Get your act together Treasure Island! There are way too many options on the strip to have poor customer service.
The check in line was about 150 people when we arrived on Sunday, 12/27. Took 1 hour and 15 minutes in line to check in. Surely there has to be a better way. Luckily, I was waited on by the manager who upgraded our room and sent champagne, but
what about the other 149 people? Room was a little dusty. Service overall was slow in other parts of the hotel. The main attraction, Sirens of TI was down for repairs during the peak Christmas visitor season?! Employees in general were hard to find for assistance, long wait when calling to front desk. The manager seems good, the hotel could be so much more, it's missing that overall service element from the bottom up. Also, dining options - too expensive and time consuming, need more "quick" options, put a subway or known casual food restaurant in.
First of all they had 3 people working the check in desk. The line was out the door and took almost 2 hours to get through. I've never experienced a check in that took longer then 15 minutes at any other hotel in Vegas. When I finally got to
the front of the line and asked why it took so long compared to other hotels she said "well we have 1200 check ins a day" and my response to that was "well then why the heck do you only have 3 people working your desk". Once I gave her my info they couldn't even find my reservation and she said there was nothing she could do about it. I ended up having to pull up my credit card statement, which had already been charged. And eventually my [...]reservation in my email. After calling a manager they very rudely got it worked out after another 15 minutes of waiting. A TERRIBLE customer service hotel. I and everyone around me in line all agreed we would never be back. Once we got into our room it seemed really nice at first until we realized there was a huge puke stain down the side of the sheets, and the pillows weren't even better. The tub was huge, but thats pretty much all I can give them
Hotel features (5 = best, 1 = worst):
Short walk from hotel
The best thing about this hotel is its close to all the best shopping on the strip
When we arrived at TI they were upgrading software, leading to ridiculous waits to check in. We came in at 4:00 and had a dinner for friends at 6:30, we were told the wait to check in was 3 hours so leave our bags and it would be better later. We
came back at 11:00 and it was not any better. After waiting an hour and a half we asked for a manager. She seemed annoyed we were unhappy and didn't seem to really want to make it right. After arguing that just because it had been that way "for three days" didn't make it right she finally gave us a meal credit. Why they couldn't get extra staff and were not expecting complaints is beyond me!
The rest of the trip the people in the eateries were nice at a bare minimum. No real pleasant service, not what you would expect at a hotel that advertises themselves as top notch. None of the food was very impressive but they sure charge like it is.
My husband attempted to use the "world class" fitness facilities, only to find out they closed early. What closes early in Vegas?
The only two good things was the bed is extremely comfortable and the housekeeping ladies on our floor were really friendly. Overall, I would not return for this though.
what a disappointment: The service was terrible and communications was very do-it-yourself. The hidden fees were everywhere and there was a permanent smell of cigarette smoke every time you crossed the lobby, which was also the casino. The strip
side is a construction zone.
The coffee shop has long lines because the management can't figure out how to sit two people: there are always empty tables of 6 or 10, but long lines out the door.
Canter's deli had good food. Overpriced, but good. The sirens show was cancelled the night we tried to go due to high winds. Apparently that happens often. the sidewalk was packed solid.
Our room was enormous. The space was impressive. This is why I gave it 2 stars.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Eat the buffet at the Mirage: much better quality for less money.