First let me preface this review by saying the hotel staff were great. All were very helpful and kind. They took the time to answer all of my questions and give me great restaurant advice.
However, it appears this hotel caters to a very young
population although I must admit that I visited over the Labor day - so perhaps there were more than normal given the holiday. I'm a young professional myself, but was not impressed by the young 20 something’s running down the hallway to their hotel while screaming. The guy passed out on the carpet in front of his hotel room, two doors down from me – didn’t help either. I also had to step over french fries in the hallway to get to my door. Disgusting.
Otherwise, the facilities were okay and the lobby is nothing to write home about. Bottom line, if you are young professional looking for a more up-scale experience -without the drunk 20 years olds - go to Aria.
The room was nice; extremely pricey though. Restaurants were incredibly expensive as well. The website was very limited in pricing and amenities. Upgraded to a 1 bedroom for an additional $85 per night; the bathroom was amazing. The cable sucked
and to rent one movie it was 12.95
Your first view of this hotel from the lobby is rather spectacular. Million dollar video columns line the registration area with spectacular imagery, the world's largest crystal "curtain" Chandelier in the main entrance to the Strip. All the
Public spaces have a little extra touch of refinement.
The Problems start when you get to your room. The main room is astoundingly poorly designed, with the sofa at an angle to the video display that makes it impossible to enjoy. They put the tv over the desk, perpendicular to the couch. Our room had no handle on the bedroom door (it appeared to have fallen off), the bath tub (a small square that is impossible to bath in) had a broken plug and did not work. The shower head had sporadic hot water and at low pressure. The room was full of thick art books, that when I took time to look at them where full of Japanese PORNOGRAPHY. Parents need to make sure to move them if children are with you. It will cost you 25 dollars for them to empty your fridge of all the expensive booze and other junk items, so you can actually use it. There are no coffee makers in the room as they make too much money having you buy it every morning (12 dollars for a pot to be delivered to your room).
The most upsetting point to our room was that it was next to the service door for the floor, and we had to deal with 3 nights of no sleep as the door slam loudly almost every 15 minutes. I tried to ask one of the staff to be more quiet with the door, but they did not understand my simple question. I basically did not get any sleep for the whole trip. The pool area was very small and was also very poorly designed. The buffet was expensive and not very good.
On whole, I would say I would not stay there again, though I would visit the hotel just for the public spaces beauty. If you do stay there, make sure you as far away from the service doors as possible, as they WILL keep up awake.
The staff on whole where nice, though it would appear that they do not really know exactly what is going on in the hotel. That is just a function of being a new place. Maybe after all the bugs are ironed out would this be a nice place to return to, but for the price, I feel like I was sold a “demo” version for the “full version” price
Cosmopolitan - Has potential, but not what I'd expected. Missing towels (need 3 calls and a trip to the desk to get towels) TV not working. Couldn't honor a request for adjoining rooms. With that said, it does have the potential to get a 5 star
rating, just not now. I'll chalk it up to startup pains as it a new hotel. maybe I'll revisit in a year or two to see if it gets any better (i'd suspect so)
Room service took forever. It took forever to even get anyone on the phone to request anything. The room wasn't even made up one day (I didn't even have the "do not disturb" sign up!). I suppose I could have called to have someone do that but I
didn't feel like waiting on the phone at 930 at night to have that done. No offer of assistance to bring bags up (there were 4 of us checking in between 2 rooms.
Hotel features (5 = best, 1 = worst):
Jaleo wasn't worth it at all. Save your money and go to the one in DC where the service is much better. Don't try to order any fancy wines off the menu at comme ca, they'll just switch out the cheaper non-vintage stuff like they did with me.
A beautiful hotel. It was for the young and trendy, and some of the staff made you feel that way. (We are in our 40s.) Even though the room had a coffee maker you had to purchase the coffee. This hotel had just opened and it seemed as if it was
being operated by kids, hopefully they will get the hang of things soon. The cab drivers said many of their clients had the same comments. We probablly would not stay there again.
I've stayed in most of the 4 star or higher hotel/ casinos in Vegas and although the cosmopolitan is beautiful and has great restaurants and pools aswell as gambling, we had several issues with room keys not working and not being able to valet
when we came back at night. I realize hotels get busy or full but aren't your customers that payed to stay at your hotel more important then the people that showed up to party at your club for a few hours??? I've never been told I can't valet by any other place in Vegas even on new years we always were able to valet and if you've been to Vegas for new years you know how packed every place is. When I asked customer service about it the lady was rude and said what can you do if it's full then it's full, she didn't understand my point that patrons staying in the hotel should be priorty over nightclub patrons that are only there for a few hours
The hotel was very nice and clean along with all the service and staff people.
Loved the shower.
The pool area did not have enough chairs for you to lay around the pool. Everything was reserved (to pay for a fee which was very expensive).
thought the deposit for the incidental charge was to high of $150 per night. Not sure that I saw that on the website when I booked the trip.
Was not impressed with the restaurants.
The hotel offered snacks, a refrigerator full of drinks, liquor, water, condoms, etc. in our room. There was supposed to be a sign posted by these snacks that if you moved one, you purchased it. This was not posted in the room. We removed
bottles of water from our refrigerator to put drinks in that we brought from a wedding we attended. All of this was charged on our bill and I didn't feel that they were too nice about removing it from my bill. I understand from the young couple whose wedding we attended that the menu on the tv had this information. Many people in their mid seventies (like myself) are not too computer literate so I did not view this information. The beds were very comfortable and we had a nice view of other hotels. Thought all of the rooms facing the Belligio water spectacular had balconies--ours did not. We went to other hotels in the immediate area. Wish we had had a few more days for sightseeing, etc. The wedding we attended was an hour ride from our hotel out in the desert. It was very pretty and we had a great limo driver ([...]) who made the ride very enjoyable. My next trip to Vegas will probably be at another hotel. The room was not cleaned nor clean towels left for us on the second day there. We had stayed up most of the night and slept very late & then dressed for the wedding. We left the hotel about 4:45 with a note on the hotel door to clean the room. We came back to the hotel just before 9 for a small party in another room. I had to call for towels that night. I was told they clean rooms from 8 to 4:30. You would think a hotel that large would clean rooms must later than that since many people stay up all night with shows, etc.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
Some of the shows we wanted to see were sold out. These should be scheduled way ahead. It had been years since I had been in Vegas and would always stay at the Golden Nugget. This hotel was chosen because of the young couple in our family that got married & they had made arrangements to stay there so we followed suit.