I've stayed at pretty much all of the nicer hotels on the strip in the last several years and the Cosmopolitan is by far my favorite. The things that stand out are the excellent service, spacious and beautifully designed suites (ask for a Bellagio
fountain view!) and most importantly large sliding glass doors that open on to a huge private balcony. It is the only hotel with this amenity where you can actually get fresh air in your room.
Hotel features (5 = best, 1 = worst):
If you like buffets, the Wicked Spoon in the hotel is the best.
Room was not cleaned very well but the property is beautiful. Maid threw away some of my personal receipts and I couldn't get reimbursed from my work and they did absolutely nothing. Customer service is horrible and they should have done something
for me to make up for it.
Stayed here two nights in a 1 bedroom terrace room. Room was very nice, well appointed, and clean. Bed was very comfortable, and being able to turn off all of the lights with one touch from bed was very cool. Mini bar has those sensors that make
you terrified to touch anything lest you have it appear on your bill. No in-room coffee/tea service. Nice to have the terrace, but it was 100+ degrees, so didn't use it much. Overall, considering the amount of time we actually spent in the room not sleeping, probably not a good value. Unless you're loaded, save the money and treat yourself to an extra show or fancy dinner.
The staff was friendly but not responsive to needs. Did not replenish bathroom supplies that ran out. Did not respond to request for room service . Customer Service did not seem to respond as well as other Las Vegas hotels stayed at in the past.
It would be doubtful that I would stay at this hotel again as there are many hotels that would provide better service.