The Cosmopolitan of Las Vegas

The hotel was very nice and clean along with all the service and staff people. Loved the shower. The pool area did not have enough chairs for you to lay around the pool. Everything was reserved (to pay for a fee which was very expensive). I thought the deposit for the incidental charge was to high of $150 per night. Not sure that I saw that on the website when I booked the trip. Was not impressed with the restaurants.

I've stayed in most of the 4 star or higher hotel/ casinos in Vegas and although the cosmopolitan is beautiful and has great restaurants and pools aswell as gambling, we had several issues with room keys not working and not being able to valet when we came back at night. I realize hotels get busy or full but aren't your customers that payed to stay at your hotel more important then the people that showed up to party at your club for a few hours??? I've never been told I can't valet by any other place in Vegas even on new years we always were able to valet and if you've been to Vegas for new years you know how packed every place is. When I asked customer service about it the lady was rude and said what can you do if it's full then it's full, she didn't understand my point that patrons staying in the hotel should be priorty over nightclub patrons that are only there for a few hours

A beautiful hotel. It was for the young and trendy, and some of the staff made you feel that way. (We are in our 40s.) Even though the room had a coffee maker you had to purchase the coffee. This hotel had just opened and it seemed as if it was being operated by kids, hopefully they will get the hang of things soon. The cab drivers said many of their clients had the same comments. We probablly would not stay there again.

Our room was amazing. Just like it showed in the pictures. Although, their communication needs improvement. We did not receive the correct room with a view that we booked. We were told we would receive an upgrade the next day, but after many calls and being told the room was still being worked on we were finally told that the room was unavailable. We were compensated with a $50 in room credit. Being that this hotel opened in December 2010 it is understandable that it is still working out all the kinks. Otherwise, was very pleased with my stay. The room was clean, and had a fridge and dishwasher. Also, not many hotels in Vegas have balconies which is something the Cosmopolitan offered in their rooms. Next time I come to Vegas I will most likely stay here again. But this time I now know how to go about getting the room/view I want.

location was good, seen 3 shows, very entertaining, but Hotel's service was not the best, that's from the restaurants to the front desk.

Good location. Nice room. Expensive bar prices. Don't like being charged for coffee in room. Staff polite and helpful. Won't stay here again. Didn't appreciate security staff approaching my wife who was sat alone in bar (whilst I was queuing to buy drinks) and asking her what she was doing.

The hotel offered snacks, a refrigerator full of drinks, liquor, water, condoms, etc. in our room. There was supposed to be a sign posted by these snacks that if you moved one, you purchased it. This was not posted in the room. We removed bottles of water from our refrigerator to put drinks in that we brought from a wedding we attended. All of this was charged on our bill and I didn't feel that they were too nice about removing it from my bill. I understand from the young couple whose wedding we attended that the menu on the tv had this information. Many people in their mid seventies (like myself) are not too computer literate so I did not view this information. The beds were very comfortable and we had a nice view of other hotels. Thought all of the rooms facing the Belligio water spectacular had balconies--ours did not. We went to other hotels in the immediate area. Wish we had had a few more days for sightseeing, etc. The wedding we attended was an hour ride from our hotel out in the desert. It was very pretty and we had a great limo driver ([...]) who made the ride very enjoyable. My next trip to Vegas will probably be at another hotel. The room was not cleaned nor clean towels left for us on the second day there. We had stayed up most of the night and slept very late & then dressed for the wedding. We left the hotel about 4:45 with a note on the hotel door to clean the room. We came back to the hotel just before 9 for a small party in another room. I had to call for towels that night. I was told they clean rooms from 8 to 4:30. You would think a hotel that large would clean rooms must later than that since many people stay up all night with shows, etc.

We reserved two rooms but only one was ready and they said they would call us when other was ready which never happened. We called them at 7 pm to finally get it. The rest was very pricey as was everything else in the hotel.couldn't use the ice machine on our floor. Tv did not work for first night and when we called it took over 2 hours for someone to come fix it. Person sleeping outside our door and when we called security they didn't show up we had one of us wake her up and walk her back. They charged to use fitness room and to print out a boarding pass. Very disappointing for a Marriott.

our room was not ready when we arrived. we were told we would have to pay extra for a view over looking the bellagio. had to wait til a manager asked us why we were waiting and bingo a rooms ready!!! room lovely house keeping not! room not cleaned only had bed made and no change of bed covers in 2 weeks. asked for 2 cups so as to make a drink in kithenette but was brought 6 glasses? explained yet again 2 cups and was told we had to have plastic cups ? so bought some ourselves much easier than trying to ask for a cup as they dont seem to speak same language they didnt know what i ment when i asked for a cup! some staff not really helpful . light in toilet didnt work and it took four days of asking before it was fixed. have stayed in a few hotels in vegas and must say this is the least friendly and the least helpful that we have stayed in. they also dont tell you that the sun gets behind the other buildings and your plunged into shade quite early when your in the pool areas .. wouldnt want to stay again!!!

Its a good hotel. Love the spa and the tennis courts. The rooms this time are not so clean and the floor smelled like cigarettes.