The Cosmopolitan of Las Vegas

as the hotel was georgeous I was higly disapointed in the pools. The first day I arrived one of the three pools was closed. The second day one pool was closing at 3 to be drained for a concert and was not to be refilled until Sunday. Unbeknowest to me upon booking this hotel the 3rd pool required a fee to get in. I thought my fee was paying the hotel to stay there. Room service was always a 75-120 minute rate. As i loved my room and the view of the Bellagio I will never stay at this hotel again

Your first view of this hotel from the lobby is rather spectacular. Million dollar video columns line the registration area with spectacular imagery, the world's largest crystal "curtain" Chandelier in the main entrance to the Strip. All the Public spaces have a little extra touch of refinement. The Problems start when you get to your room. The main room is astoundingly poorly designed, with the sofa at an angle to the video display that makes it impossible to enjoy. They put the tv over the desk, perpendicular to the couch. Our room had no handle on the bedroom door (it appeared to have fallen off), the bath tub (a small square that is impossible to bath in) had a broken plug and did not work. The shower head had sporadic hot water and at low pressure. The room was full of thick art books, that when I took time to look at them where full of Japanese PORNOGRAPHY. Parents need to make sure to move them if children are with you. It will cost you 25 dollars for them to empty your fridge of all the expensive booze and other junk items, so you can actually use it. There are no coffee makers in the room as they make too much money having you buy it every morning (12 dollars for a pot to be delivered to your room). The most upsetting point to our room was that it was next to the service door for the floor, and we had to deal with 3 nights of no sleep as the door slam loudly almost every 15 minutes. I tried to ask one of the staff to be more quiet with the door, but they did not understand my simple question. I basically did not get any sleep for the whole trip. The pool area was very small and was also very poorly designed. The buffet was expensive and not very good. On whole, I would say I would not stay there again, though I would visit the hotel just for the public spaces beauty. If you do stay there, make sure you as far away from the service doors as possible, as they WILL keep up awake. The staff on whole where nice, though it would appear that they do not really know exactly what is going on in the hotel. That is just a function of being a new place. Maybe after all the bugs are ironed out would this be a nice place to return to, but for the price, I feel like I was sold a “demo” version for the “full version” price

This is the first time i have stayed at this hotel. On the surface the hotel looks great, i had a room with a ballcony which over looked other hotels such as Aria,Monte Carlo, MGM Grand etc... The room was stunning, the beds huge as usual, the bathroom had a bath and the biggest shower i have yet to have in a Vegas hotel even bigger that the bellagio. This room also had a small kitchette with a microwave large enough to fit a whole cow inside it also had a dishwasher which was a little odd because there wasn't any dishes or anything else supplied to wash up anyway you could use the sink.# The ballcony was supplied with a small chair and table which was ample and the views stunning. The room also had 2 large TV's a sitting area loads of hanging space for clothes but not many hangers. The hotel had the usual mixture of restaurants of different food types all of these i found were expensive !! The hotel doesnt have the largest casino or slot machines but did get busy in the night. The PROBLEMS... On arrival in the room we found the carpet dirty with dead moths on the floor, one of the towels was dirty with black marks on it and all have a very strong smell of chlorine. There was dust around the kitchen area you could write your name in. On arrival we were given a letter to say that they were upgrading the network systems over night and these would be unavalable for 5 hours overnight...not a problem except they were not working again for 3 days !!! which meant no TV no telephone or internet or Wifi the mini bar was also locked off. I wasnt very happy after a long day walking around LV i would have liked to relax in the room for a while but i was boring just staring at a blank screen. So what did i do about the problems, well dont ask was the answer from the concierge "I'm a concierge not an IT speciallist" was the answer i recieved...funny i thought they were there to help people with problems, well they were completely unhelpful and so i found with the rest of the Cosmopolitan staff unless you are giving them money. The bathroom supplies like shower gel and shampoo ran out and i had to ask to have them refilled, this wouldnt happen in anyother hotel in LV.... Check out...the que was long so make sure you leave plenty of time to get to the airport as they dont rush..The check out people weren't interested in our complaints and weren't prepared to do anything about it for us in the for of a discount... So a great looking hotel but there are better it just has to be the Bellagio or Wynns for me if you can afford it, the Aria is also great, and for a cheaper hotel in a great location you can't beat treasure island or Mirage. The Cosmopolitan for me i will never stay there again there are much better hotels areound>>>>>>

Check-in was OK, only took about 15 minutes, not 3 hours as had been experienced by other visitors. Prior to our arrival, I had requested a quiet room in the west tower, which we got, which also had a view of the Bellagio fountains. The room was clean and comfortable, however lacked any facilities (kettle, cups, coffee etc) in order to make a hot drink in the room (ordering a drink or anything else from room service was rather expensive). Since we had gone for the half marathon, we had taken running gear intending to train in the gym. However a charge of $12-20 per person per day, which was not advertised on the hotel's website, made us think again. The brunch buffet was of good quality and extensive although the half hour queue on several occasions to get into the restaurant tainted the start to the day. Since the service is a buffet, the only thing the waiting staff have to serve you is the tea/coffee/juice; I couldn't see the need for the wait. Also beware if you're planning on eating with your friends at a table for 10; there's a compulsory tip of just over $10 per couple that you have to pay up front. Wi-fi is available but at a charge of $15 per day, it's never going to be a winner when you can walk down the strip to gain free access from one of the other hotels or cafes. The hotel is in a good central location on the strip. Overall, I think the hotel could forgo its pretentious 'Pillow Butler' service in order to get the more fundamental aspects of a hotel stay sorted out.

The hotel is absolutely beautiful. The rooms are very nice but lacked a few amenities that I am used to, including an iPhone/iPod dock. Also our fridge had old food in it when we arrived, and the iron visibly broken and non-fuctional (it also took three days to get replaced). The service was less than spectacular. This is an autograph collection hotel and which I have stayed in all over the world, and I am used to getting treated much better. Of note the restaurants are world class quality.

I'd say it is the perfect hotel if they reduce price little lower. We booked terrace one bedroom studio and at the checkin we were offered a bargain deal to upgrade to fountain-view suite by paying $56 per night extra. Later it turns out they offer the same deal to everyone at the time of checkin. Also Kitchen in the room is complete waste of space. Nice system to control everything from one place like phone display or tv remote.

The staff was friendly but not responsive to needs. Did not replenish bathroom supplies that ran out. Did not respond to request for room service . Customer Service did not seem to respond as well as other Las Vegas hotels stayed at in the past. It would be doubtful that I would stay at this hotel again as there are many hotels that would provide better service.

It is very nice and well located, but the service is very bad, no good cleaning in the rooms and food at the pool area is very bad.

Booked this hotel for a luxurious birthday... The hotel is gorgeous, the casino is great and the Marquee Club was fun! The "Wicked Spoon" is an amazing buffet. But the hotel room was not clean, especially for a "five star", even after we were told it would be fixed.

I was there in October 2011. Decided to book again since my first experience was perfect. Was very surprised on how fast the hotel is falling apart (dirty carpets, ripped wallpaper etc) it now looks way older than its age. I would suggest the Aria next door. The only good thing is the view of the Belagio fountains if you can get a fountain view room otherwise look elsewhere.