The staff from the front desk to house cleaning were very friendly and accommodating during our stay. Came into a clean, tidy room every evening and didn't have to wait long to check in and check out. We spent 4 days enjoying the shows, the
gambling, great restaurants, and partying at a few clubs. Overall great experience.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
get there before they open since staff may be able to get you complimentary entry
The scale of this hotel is just right -- not too large and overwhelming. There are some great conveniences -- a hidden pizza joint, and a make-up store that does free make-up applications (no purchase necessary!). The make-up store was a lifesaver
because I left my makeup bag behind, and it was open til midnight. Awesome crowd, fun bars, friendly bartenders. I only took one point off for the room cleanliness because the first room we were given was not completely made up. We called front desk and they moved us to a fresh room.
The hotel is located on the main strip close to many other hotels. The hotel itself was gorgeous and the room was excellent with a beautiful view of the strip. The buffet at the Wicked Spoon was beyond excellent. Better than eating at a 5 star
resteraunt. Highly recommended. Would definately go back.
We stayed at the Cosmopolitan for the second time this year. It has definitely improved in service, the entire staff is friendly and helpful. The location is right on top of the action and the balconies offer a spectacular view. The room is
comfortable, although the furniture is rather flimsy. The linens are great, but the bed could be firmer. No coffee maker in the room and the cafe's downstairs offer minimal selection. We enjoyed the shopping and dining and will definitely be staying here again!
It was my first visit to Cosmopolitan. I liked the hotel quite much. I stayed a fountain view room which had a great view of all LV strip and Bellagio fountain. The house keeping was quite weak, we found several gray hairs which were assumed as a
house keeper's on our bed consistently and at the very first day of our arrival, the chair in the balcony was not cleaned at all. I didn't call the HK because it was annoying but I would like to say compared to other nice facilities in the hotel and room amenities, housekeeping service should be improved. The pool in the hotel was very nice- worthwhile to spend $200 for the sunbed. Diningsin the hotel was good too expecially the buffet was great.
Arrived at the Cosmopolitan expecting excellent customer service..although I arrived half hour before check in, I was told that my keys were available and will be linked to my room as soon as it was ready. If the keys did not link I would have to
return all the way to the lobby to fix the issue. At 3 pm when i inquired about the room, I was told it still was not ready and that check in technically could be anywhere from 3-6 pm. My confirmation stated room check in is at 3 pm. Finally at 4pm we inquired about when our room would be ready and it was only then that we were told we could go to our room. The room was very nice with a great view of the Bellagio water show. There was no blowdryer in the room and it took half hour for someone to bring it up at which point my hair needed to be rewet. We arrived at the Bamboo Pool very late in the afternoon We then encountered a male party so drunk he was spitting in the pool. Shortly thereafter, another drunk male party was surrounded by security for what seemed like forever because he had thrown an item belonging to someone else over the balcony. We then woke up early the next day to have to walk over several individuals laying in the hallway because they locked themselves out. We arrived at the concierge early on Sunday morning to inquire about "O" tickets. We were told the box office opened at ten and ould be called about availability. We checked out Wednesday and still had yet to receive a call. Later that same day we encountered the drunk male from the day before that had thrown the item from the balcony. He too wason the floor complaining that he needed his stuff from the room. On a positive note, the beds were extremely comfortable and the pool area, once it mellowed out, was pleasant. I would not stay in this hotel again. Customer service is everything and I was left with nothing but a negative feeling for the staff.