$140 Avg/night
Rate and special offer based on Check-in: Dec 23, 2014 Check-out: Dec 24, 2014

The Cosmopolitan of Las Vegas

5 stars
3708 S. Las Vegas Blvd, Las Vegas, NV 89109
Hotel Overview
Reviewer score
4.3
out of 5
613 reviews
Fab Vegas break

The hotel was perfect - great central location. Huge rooms. Very comfortable and clean. Would... See full review

  • KitKat3
  • Dec 14, 2014
Spectacular bussines acomodations

It was a beautiful stay, everything so convenient and perfect location l See full review

  • Mary DY
  • Dec 6, 2014
The Cosmopolitan of Las Vegas' stylish design and adventurous spirit deliver a truly unique experience.

At 52 stories, The Cosmopolitan of Las Vegas is as unique in design as in its approach to service. The 2,995 thoughtfully appointed residential-style rooms offer views that command attention, details that deserve a second look, and large living spaces with private terraces that overlook every inch of the world-famous Las Vegas Strip and beyond. The casino boasts 100,000 square feet of advanced and exhilarating gaming technologies. The restaurant collection, comprised of world-renowned chefs never before seen in Vegas, is a culinary adventure all its own. Additionally, three distinct pool environments cater to your every mood: relaxed, a bit racy, or just plain old thirsty. Top it all off with an afternoon at our desert-inspired Sahra Spa & Hammam, and it's just another day at The Cosmopolitan of Las Vegas.

The Cosmopolitan of Las Vegas will once again set the standard for unforgettable New Year's Eve performances with two intimate shows by Grammy Award-winning recording artist and critically-acclaimed performer Bruno Mars.Mars will perform in our new 40,000 square-foot event and performance venue, The Chelsea, on Sunday, December 29 and Tuesday, December 31, 2013.After his inaugural performance marks the grand opening of The Chelsea, Bruno Mars will return for an exclusive extended engagement in 2014, performing February 15 and 16, May 23 and 24 and August 22 and 23, 2014.Tickets for all shows are currently on sale.

Once again, The Cosmopolitan of Las Vegas transforms the Boulevard Pool into a winter wonderland, The Ice Rink. This year, the Ice Rink will feature a new experience on the Las Vegas Strip, snow showers. Under a light blanket of falling snow, visitors will experience showers throughout the evening while skating, roasting smores by the fire, and taking in the sights and sounds of Las Vegas Boulevard. Also new this year is an expanded skating area of over 4,200 square feet of real ice. The Ice Rink is open through January 4, 2015.

This December, Rose.Rabbit.Lie. presents a month-long entertainment series featuring world-class talent on select Fridays and Saturdays. The venue opens its Ballroom doors inviting guests to enjoy a dynamic roster of live performances taking place throughout the evening from Lucent Dossier, Night Train featuring Eli Paperboy Reed and Dessy Di Lauro.

The Cosmopolitan does charge a $25 resort fee per room, per night upon arrival. All rollaway needs will be subject to a $50 charge plus tax per day. Since this charge is processed upon arrival directly with the guest via front desk

The spa creates experiences of awakening and utter peace. Unique products and therapies draw from the richness of the desert's minerals and plants, its light and colors. And desert cultures around the world are evoked in special treatments such as Turkish hammam baths and Arabian beauty rituals. The 44,000-sq.-ft. facility contains a salon, spa, and two large fitness areas with state-of-the-art equipment. The spa will satisfy any and every guest need.Shara Spa and Hammam open daily 7am thru 8pm, treatment hours 8am thru 8pm (last service at 7pm).

There are two fitness areas within the property: the main fitness area within the Sahra Spa and Hammam in the West End Tower, open daily 5am-8pm. The second, smaller fitness area is in the East Side Tower surrounding the Boulevard Pool deck - open 24 hours.

The Cosmopolitan is pet friendly! Please call 702-698-7000 for pre-booking guidelines. Two dogs are allowed per room, up to 25lbs per dog; $50 per day. Guest must present documentation for current vaccinations at check-in.

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The Cosmopolitan of Las Vegas Rooms

Two Queen Beds Terrace Studio
Glass doors open to an expansive private terrace unveiling breathtaking views of The Strip and surrounding areas. The Two Queen Beds Terrace Studio features warm, welcoming touches and a luxurious bathroom with exquisite marble floors. A uniquely styled kitchenette holds a microwave and Sub-Zero mini-bar, exclusive amenities not typically found in a Las Vegas luxury hotel.
Terrace Suite
Sliding glass doors open to an oversized private terrace, allowing fresh air and sunlight to pour into this Las Vegas Terrace Suites' spacious interior. Two large, decadent bathrooms, one featuring a bubbler tub. A meticulously designed kitchen featuring sycamore cabinetry holds your very own Sub-Zero minibar, stove, oven, microwave and dishwasher. King-size bed, 910 square foot one bedroom, 160 square foot terrace with panoramic views of Vegas skyline, High-speed wireless Internet access ($15/day), and Samsung plasma-screen TVs. Telescoping doors allow separation of living area from bedroom area. Other amenities include Hairdryer, Cordless Telephone, In-Room Movies, Iron & Ironing Board, Mini-Bar. Maximum occupancy 3 persons with rollaway. PLEASE NOTE: All rooms have a non smoking policy. However, smoking is allowed on the terraces of those rooms that have a terrace.
Wraparound Terrace Suite
Glass doors open to an expansive, wraparound private terrace allowing fresh air and sunlight to pour into this Las Vegas Terrace Suite's spacious interior. With panoramic views of the Vegas skyline, this suite boasts a sleek, modern kitchen featuring sycamore cabinetry with a Sub-Zero minibar, microwave, oven, stove and dishwasher. King-size bed, 1200 square foot one bedroom, Three majestic sliding glass doors leading to a 480 square foot private terrace, Separate dining area, Bar stocked with distinctive glassware and Sub-Zero wine cooler, High-speed wireless Internet access ($15/day), and Samsung plasma-screen TVs. Other amenities include Hairdryer, Cordless Telephone, In-Room Movies, Iron & Ironing Board, Mini-Bar. Maximum occupancy 3 persons. PLEASE NOTE: All rooms have a non smoking policy. However, smoking is allowed on the terraces of those rooms that have a terrace.
City Room
Inviting and elegant, the City Room is a spacious studio with two queen-sized beds and a large, luxurious bathroom featuring an exhilarating shower and exquisite marble floors. Maximum occupancy 4 persons. PLEASE NOTE: All rooms have a non smoking policy. However, smoking is allowed on the terraces of those rooms that have a terrace.
Terrace One Bedroom
Sliding glass doors open to an oversized private terrace, allowing fresh air and sunlight to pour into this Las Vegas luxury hotel room's spacious interior. A large, decadent bathroom featuring a sensuous Japanese soaking tub and an exhilarating shower. Fabric blinds set the bath apart from the bedroom. And telescoping doors serve to separate bathroom from living room for maximum privacy. King-size bed, 610 square foot one bedroom, 110 square foot private terrace, Japanese soaking tub, Modern kitchenette with microwave & Sub-Zero mini-bar, High-speed wireless Internet access ($15/day), and Samsung plasma-screen TVs. Other amenities include Hairdryer, Cordless Telephone, In-Room Movies, Iron & Ironing Board, Mini-Bar. Maximum occupancy 3 persons with rollaway. PLEASE NOTE: All rooms have a non smoking policy. However, smoking is allowed on the terraces of those rooms that have a terrace.
Terrace One Bedroom Fountain View
Sliding glass doors open to an oversized private terrace, allowing fresh air and sunlight to pour into this Las Vegas luxury hotel room's spacious interior. A large, decadent bathroom featuring a sensuous Japanese soaking tub with a view of the Las Vegas Strip Fountains. Fabric blinds set the bath apart from the bedroom. And telescoping doors serve to separate bathroom from living room for maximum privacy. Room - 620 square feet, Private Terrace - 110 square feet.
Terrace Studio
Sliding glass doors of this Las Vegas luxury hotel room open to an oversized private terrace. The Terrace Studio is warm and welcoming with a large, luxurious bathroom featuring an exhilarating shower and exquisite marble floors. A meticulously designed kitchenette featuring zebrawood cabinetry holds your very own microwave and Sub-Zero mini-bar stocked with unexpected treats - amenities not found in your typical Las Vegas luxury hotel room. King-size bed, 620 square foot studio, 110 square foot private terrace, Large, luxurious bathroom, Modern kitchenette with microwave & Sub-Zero mini-bar, High-speed wireless Internet access ($15/day), and Samsung plasma-screen TVs. Other amenities include Hairdryer, Cordless Telephone, In-Room Movies, Iron & Ironing Board, Mini-Bar. Maximum occupancy 3 persons with rollaway. PLEASE NOTE: All rooms have a non smoking policy. However, smoking is allowed on the terraces of those rooms that have a terrace.
Terrace Studio Fountain View
Sliding glass doors of this Las Vegas luxury hotel room open to an oversized private terrace. The Terrace Studio is warm and welcoming with a large, luxurious bathroom featuring an exhilarating shower and exquisite marble floors. A meticulously designed kitchenette featuring zebrawood cabinetry holds your very own Sub-Zero mini-bar and microwave - amenities not found in your typical Las Vegas luxury hotel room. Room - 620 square feet, Private Terrace - 110 square feet.

Amenities

  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Casino
Spa
Night club
Tennis
Dining
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
In-Room Safe
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Nearby points of interest

  • Crystals at CityCenter: 0.1 mi
  • Aria Resort and Casino: 0.1 mi
  • Planet Hollywood Resort and Casino: 0.2 mi
  • Miracle Mile: 0.2 mi
  • The Cosmopolitan Resort & Casino: 0.3 mi
  • Bellagio: 0.3 mi
  • PH Live at Planet Hollywood Resort and Casino: 0.3 mi
  • Paris Las Vegas: 0.3 mi
  • Monte Carlo Resort and Casino: 0.3 mi
  • Lance Burton Theatre: 0.3 mi
  • Marina Hotel and Casino: 0.5 mi
  • Bally's Las Vegas: 0.5 mi
  • Bill's Gamblin' Hall and Saloon: 0.5 mi
  • Las Vegas Park Speedway (Jockey Club): 0.5 mi
  • Coney Island Emporium: 0.5 mi
  • Crystals at CityCenter: 0.1 mi
  • Aria Resort and Casino: 0.1 mi
  • Planet Hollywood Resort and Casino: 0.2 mi
  • Miracle Mile: 0.2 mi
  • The Cosmopolitan Resort & Casino: 0.3 mi
  • Bellagio: 0.3 mi
  • PH Live at Planet Hollywood Resort and Casino: 0.3 mi
  • Paris Las Vegas: 0.3 mi
  • Monte Carlo Resort and Casino: 0.3 mi
  • Lance Burton Theatre: 0.3 mi
  • Marina Hotel and Casino: 0.5 mi
  • Bally's Las Vegas: 0.5 mi
  • Bill's Gamblin' Hall and Saloon: 0.5 mi
  • Las Vegas Park Speedway (Jockey Club): 0.5 mi
  • Coney Island Emporium: 0.5 mi
  • M&M's World: 0.5 mi
  • Flamingo Las Vegas: 0.5 mi
  • New York Hotel Casino: 0.5 mi
  • Omnimax Theater: 0.5 mi
  • MGM Grand Las Vegas: 0.5 mi
  • Wedding Chapel at Monte Carlo: 0.5 mi
  • Caesars Palace: 0.6 mi
  • Magic and Movie Hall of Fame: 0.6 mi
  • Imperial Palace: 0.6 mi
  • O'Sheas Casino: 0.6 mi
  • Tropicana Las Vegas: 0.6 mi
  • The Quad Resort and Casino: 0.7 mi
  • The Forum Shops at Caesars: 0.7 mi
  • Imperial Palace Auto Collection: 0.7 mi
  • Ellis Island Casino & Brewery: 0.7 mi
  • Canterbury Wedding Chapel: 0.7 mi
  • Wild Wild West Gambling Hall & Hotel: 0.7 mi
  • Harrah's Las Vegas: 0.7 mi
  • Excalibur Hotel and Casino: 0.7 mi
  • Casino Royale Hotel & Casino: 0.8 mi
  • Dolphin Habitat: 0.8 mi
  • Mob Attraction Las Vegas: 0.8 mi
  • Hooters Casino Hotel: 0.8 mi
  • Bernard K Passman Galleries: 0.8 mi
  • Bellagio Conservatory & Botanical Gardens: 0.8 mi
  • Siegfried & Roy's Secret Garden and Dolphin Habitat: 0.9 mi
  • The Mirage: 0.9 mi
  • Westin Las Vegas: 0.9 mi
  • Grand Canal Shoppes: 0.9 mi
  • Rio All Suite Hotel and Casino: 0.9 mi

Meeting facilities

Meeting Info
The Cosmopolitan of Las Vegas offers 150,000 square feet of meeting space that can be personalized to address an organization's unique needs. The property's vertical design minimizes time spent in transit: two guest towers are situated directly above the three floors of convention halls and meeting rooms, and strategically-placed elevators and escalators allow for quick, convenient transitions from meeting time to leisure time. A broad selection of room types and configurations allows The Cosmopolitan to accommodate groups of all sizes, from large conventions to small gatherings.

Dining

Overlook Grill Food Service
Sunday thru Thursday hours of operation are 8AM to 3PM daily, last seating at 2PM. On Fridays and Saturdays hours of operation are 8AM to 4PM daily. Last seating at 3PM.Overlook Grill Reopens for Breakfast AND Lunch Service on Friday, March 14th.
Comme Ca
Created by acclaimed Los Angeles chef David Myers, Comme Ca is a lively and modern Las Vegas French brasserie with an emphasis on quality ingredients. Comme Ca serves traditional fare with a David Myers spin: accessible yet provocative, delicious yet chic. In addition to an impressive wine selection, Comme Ca offers a menu of seasonal handcrafted classic cocktails shaken with Chef David Myers' modern sensibility. Please contact the restaurant for dining hours, as special holiday hours of operation may vary.
D.O.C.G.
Chef Scott Conant's D.O.C.G. is a new Las Vegas wine bar named after a category of Italian wine called Denominazione di Origine Controllata e Garantita or the highest level of Italian wine origin. D.O.C.G. features pizza, pasta, an espresso bar, pastries, artisanal cheese and chocolate, in addition to a large selection of Italian wines. The design is at once modern and rustic with exposed brick and reclaimed wood. Please contact the restaurant for dining hours, as special holiday hours of operation may vary.
Estiatorio Milos
Touted as one of North America's finest Greek restaurants, Estiatorio Milos by restaurateur Costas Spiliadis features fine Las Vegas Mediterranean cuisine and has a longstanding reputation for serving the freshest, most pristine imported Mediterranean seafood daily in New York City and Montreal. This Las Vegas Greek restaurant promises to bring an authentic taste of Greece to The Strip, sparing no effort to find the freshest, most delicious fish from around the world, and preparing them in the subtlest, most flavorful way. Please contact the restaurant for dining hours, as special holiday hours of operation may vary.
Jaleo
Culinary mastermind Jose Andres and his ThinkFoodGroup brings the authentic flavor of a Spanish tapas restaurant to Las Vegas with the award-winning Jaleo restaurant re-imagined to include the excitement and spectacle of Las Vegas. A perennial favorite in Washington DC, Jaleo restaurant was one of the country's first successful tapas restaurants, setting the standard for Spanish cuisine in the U.S. for almost two decades. Please contact the restaurant for dining hours, as special holiday hours of operation may vary.Effective October 1st, Jaleo will now offer lunch menu every day of the week.
STK
With outposts in New York City, Miami and Los Angeles, STK is a new style Las Vegas steakhouse from The One Group and Chef Todd Mark Miller. The bustling bar scene is the centerpiece, the menu is inspired and the atmosphere relaxed with a sexy vibe created by the in-house DJ. STK Las Vegas is a celebrity hotspot that breaks with tradition, offering a flirty, feminine take on the classic American steakhouse. Please contact the restaurant for dining hours, as special holiday hours of operation may vary.
Scarpetta
Scarpetta is a modern Las Vegas Italian restaurant by award-winning chef Scott Conant. An Italian expression that means "little shoe" - or the shape bread takes when used to soak up a dish - Scarpetta represents the pure pleasure of savoring a meal down to the very last taste. The restaurant's menu and design reflect Conant's earthy yet sophisticated approach to Las Vegas Italian cuisine. At Scarpetta, the chef has created a satisfying and soulful menu of seasonally-inspired Italian fare. Please contact the restaurant for dining hours, as special holiday hours of operation may vary.
Blue Ribbon Sushi Bar & Grill
Blue Ribbon Sushi Bar & Grill, created by brothers Bruce and Eric Bromberg, is a compendium of their popular Blue Ribbon and Blue Ribbon Sushi menus, featuring a variety of bistro favorites, American comfort foods, chops and fillets, sushi and sashimi. This Las Vegas sushi bar & grill is a gastronomic tour of the brothers' culinary affections from their New Jersey boyhoods, education at the Cordon Bleu in Paris and New York City culinary eclecticism. Please contact the restaurant for dining hours, as special holiday hours of operation may vary.
Va Bene Caffe
Va Bene Caffe is a polished, modern Las Vegas Italian coffee bar with an "It's all good" attitude reflected in its name. Providing a refreshing break from the average coffee shop, this Las Vegas Strip coffee bar offers a variety of freshly prepared items, including salads, gelato, paninis and other light fare. And of course, coffee - carefully prepared by master baristas. Please contact the restaurant for dining hours, as special holiday hours of operation may vary.
The Henry
Old-school revamped classics. Las Vegas Strip cuisine that is a reinterpretation of tried-and-true dishes and drinks. Please contact the restaurant for dining hours, as special holiday hours of operation may vary.

Hotel Policies

Check-in:
1500
Check-out:
1100

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (613)

Ratings and reviews for The Cosmopolitan of Las Vegas

Overall score

4.3 / 5
5.01.0
613 out of 613
Amenities:
4.4
Room cleanliness:
4.4
Hotel staff:
4.3
Room comfort:
4.6
Location:
4.8
Value:
4

87% would recommend to a friend.

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Review of The Cosmopolitan of Las Vegas

Reviewer score

5
5.01.0
Kirby from Denver
Denver
Apr 18, 2013

Spendy but worth it!

If you are just staying a few days, yes its' expensive, but it is smack dab in the middle of the strip, awesome views, connecting sky bridge to Aria and Planet Hollywood for the Miracle Mile of malls! The rooms are awesome and if you are looking for a romantic kick to your trip, then it is well worth every penny!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

If you want to save some money, find the secret door pizza place on floor 2. You can have amazing pizza for 5.50 a slice. Easily the cheapest thing in the hotel!

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Review of The Cosmopolitan of Las Vegas

Reviewer score

5
5.01.0
Mercurial Sus
Business
Los Angeles, CA
Nov 5, 2012

Fun, youthful hotel

The scale of this hotel is just right -- not too large and overwhelming. There are some great conveniences -- a hidden pizza joint, and a make-up store that does free make-up applications (no purchase necessary!). The make-up store was a lifesaver because I left my makeup bag behind, and it was open til midnight. Awesome crowd, fun bars, friendly bartenders. I only took one point off for the room cleanliness because the first room we were given was not completely made up. We called front desk and they moved us to a fresh room.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of The Cosmopolitan of Las Vegas

Reviewer score

4
5.01.0
Lou Guitar man
Business
Ft Lauderdale
Oct 29, 2012

Great location on strip

concierge efficiency, front desk answering of phone from room is delayed,

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Short walk from hotel

city center is next door

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Review of The Cosmopolitan of Las Vegas

Reviewer score

5
5.01.0
Boosted6
Business
Chicago , Illinois
Oct 8, 2012

The place to be

If you have the money or not you have to stay here . Top notch in every aspect. Simply put the place to be!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Cosmopolitan of Las Vegas

Reviewer score

4
5.01.0
trish10s22
Business
vero beach,fl
Oct 8, 2012

fun getaway

We loved how modern and chic it was. The pools were a lot of fun.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of The Cosmopolitan of Las Vegas

Reviewer score

5
5.01.0
vegas123
Business
Sacramento, ca
Oct 2, 2012

where the pretty girls stay!

this hotel is beautiful. it's in a great location and the staff is really nice and they're prompt to take care of you.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short walk from hotel

it just depends on what clubs you want to go to.

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Review of The Cosmopolitan of Las Vegas

Reviewer score

5
5.01.0
Bridesmaid Vegas Girl
Business
Philly
Oct 1, 2012

Love the Cosmo!!

Had the best time at the Cosmo! The staff are wonderful, rooms are super cool and all the bars are amazing!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Cosmopolitan of Las Vegas

Reviewer score

5
5.01.0
Frank C
Business
Torrington, CT
Sep 29, 2012

The Cosmopolitan Hotel and Casino

The hotel is located on the main strip close to many other hotels. The hotel itself was gorgeous and the room was excellent with a beautiful view of the strip. The buffet at the Wicked Spoon was beyond excellent. Better than eating at a 5 star resteraunt. Highly recommended. Would definately go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Buffet/ Wicked Spoon.

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Review of The Cosmopolitan of Las Vegas

Reviewer score

4
5.01.0
phatcad
Business
Boulder, Colorado
Sep 25, 2012

Romantic Weekend

We stayed at the Cosmopolitan for the second time this year. It has definitely improved in service, the entire staff is friendly and helpful. The location is right on top of the action and the balconies offer a spectacular view. The room is comfortable, although the furniture is rather flimsy. The linens are great, but the bed could be firmer. No coffee maker in the room and the cafe's downstairs offer minimal selection. We enjoyed the shopping and dining and will definitely be staying here again!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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Review of The Cosmopolitan of Las Vegas

Reviewer score

4
5.01.0
DSKIM
Business
Korea
Sep 24, 2012

Nice but weak housekeeping

It was my first visit to Cosmopolitan. I liked the hotel quite much. I stayed a fountain view room which had a great view of all LV strip and Bellagio fountain. The house keeping was quite weak, we found several gray hairs which were assumed as a house keeper's on our bed consistently and at the very first day of our arrival, the chair in the balcony was not cleaned at all. I didn't call the HK because it was annoying but I would like to say compared to other nice facilities in the hotel and room amenities, housekeeping service should be improved. The pool in the hotel was very nice- worthwhile to spend $200 for the sunbed. Diningsin the hotel was good too expecially the buffet was great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of The Cosmopolitan of Las Vegas

Reviewer score

3
5.01.0
Tina5
Business
Raritan, New Jersey
Sep 20, 2012

Dissappointing experience...

Arrived at the Cosmopolitan expecting excellent customer service..although I arrived half hour before check in, I was told that my keys were available and will be linked to my room as soon as it was ready. If the keys did not link I would have to return all the way to the lobby to fix the issue. At 3 pm when i inquired about the room, I was told it still was not ready and that check in technically could be anywhere from 3-6 pm. My confirmation stated room check in is at 3 pm. Finally at 4pm we inquired about when our room would be ready and it was only then that we were told we could go to our room. The room was very nice with a great view of the Bellagio water show. There was no blowdryer in the room and it took half hour for someone to bring it up at which point my hair needed to be rewet. We arrived at the Bamboo Pool very late in the afternoon We then encountered a male party so drunk he was spitting in the pool. Shortly thereafter, another drunk male party was surrounded by security for what seemed like forever because he had thrown an item belonging to someone else over the balcony. We then woke up early the next day to have to walk over several individuals laying in the hallway because they locked themselves out. We arrived at the concierge early on Sunday morning to inquire about "O" tickets. We were told the box office opened at ten and ould be called about availability. We checked out Wednesday and still had yet to receive a call. Later that same day we encountered the drunk male from the day before that had thrown the item from the balcony. He too wason the floor complaining that he needed his stuff from the room. On a positive note, the beds were extremely comfortable and the pool area, once it mellowed out, was pleasant. I would not stay in this hotel again. Customer service is everything and I was left with nothing but a negative feeling for the staff.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
1
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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