The Cosmopolitan of Las Vegas

The Cosmopolitan of Las Vegas is a beautiful new hotel. Stunning decor and very modern. You're lights, temp, and spa reservations can all be done on your TV in your room. Restaurants are very good and the spa is top notch. My only complaint is that check-in was ridiculous. It was a very long wait, 25-30 minutes and they had only two people working at probably 10 check in desks. And no apology for the wait. It wasn't a very good start to our stay but that's really the only complaint.

Hotel was amazing but the service was average at best for this type of a hotel. Hard to get anyone to answer the phone when calling from the room and very hard to get wated on in several of the bars, even when it wasn't that busy. teach the wait staff to at least ackowledge the customer when they are busy vs looking the aother wat to avoid eye contact. Might look at having a few of your senior management team go to the Disney experience and brinhg it back and implement it to thier team. we did it with our 300 plus employee's and it works.

My husband and I were joined by our daughter and son-in-law. We each had our own rooms. The view was breath-taking, the hotel restaurants provided a variety of food and shopping. There were a couple of issues with our room. I notified the hotel staff and they offered to come and fix them immediately. Over all a great experience and would rate 5 stars if not for the two issues.

Best hotel I have ever stayed at!! Sooooo unbelievably nice.

The hotel was stylish and stunning. On the whole a really comfortable and enjoyable stay. However, there are a few issues were it fell short. We arrived at the hotel at 3.30pm following a 24 hour journey. I was advised at check in that our room was not ready and could be as late as 6.00pm before available. We were given the option to upgrade for an additional $500 and that room was available immediately. I declined the upgrade and was told they would ring my mobile when our room was ready. After 10 minutes I spoke to a different clerk at the check-in desk to give a different contact number and found that our room was available? Just makes me think it was an attempt to squeeze some extra money out of us. At $200 plus a night I would expect our room to be ready for a mid afternoon arrival. The room itself was fantastic, very comfortable, great view etc. Not sure of the point of the kitchen with microwave etc when there are no plates, cups, glasses and cutlery to use. There wasn't any coffee making facility in the room which was annoying. A 31 floor hike to one of the hotel shops to pick a up a morning coffee was irritating. Breakfast buffet at The Wicked Spoon restaurant was impressive, however for a top class hotel I wouldn't expect to wait in line for 40 minutes to get a table. The restaurants in the hotel were expensive and not great. Better food at half the price around the hotel area. The bars and casino were really good, but minimum gaming bets shot up early evening. All other casinos around had tables to accommodate the level you wanted to play at. I would certainly go back to stay at The Cosmopolitan because it is a lovely hotel right in the heart of Vegas. All staff were friendly and helpful. Would be a perfect place to stay if you didn't have the feeling you were being squeezed for every dollar you have.

Our experience was not good. For patrons under 35 it will probably be fine. Older than that it leaves a lot to br desired. The phone did not work when we checked in, nor did the safe. We had to wait for three hours in the room to obtain service to the safe and the phone. The outdoor club played terrible mono-beat music all day so loudly that we could not use the balcony - and we were on the 65th floor! (balcony had poor/little furniture anyway) Vegas is a party but not at airport landing noise level all night in the room next door. The casino reeked of smoke - try the Venetian , the Wynn and others if you think it has to be that way. Bottom line - we are easy going but but we would never stay there again - even if it were free. There are a number of true five stare hotels and we will return to them on our next trip.

This is definitely a must stay at hotel. There is so much to do there. This hotel has a little bit of everything. Our son and his wife live in Las Vegas and each time we come, we stay at different hotels and the Cosmopolitan ranks number one for us. We will definitely be staying there again.

The hotel is definitely NOT what they make it seem. Customer service is the worst, we did not get housekeeping the whole weekend because they were "backed up." The food places are very limited and not that great and the bell hop lost our luggage before we left!!!! I do not recommend spending so much for a hotel that doesn't give you your moneys worth!

This was a fantastic hotel for those of us who don't really like all the typical Vegas Casino's. The hotel has a very different hip vibe, you don't feel like a goofy tourist there. Very upscale amenities, fantastic restaurants and bars, great staff, unbelievable rooms with fantastic views of the strip and balconies. Felt like we were in a downtown hotel of a major city other than Vegas, with all the gaming you could want or need. The pools are amazing, and the low key pizza place had the best pizza I have had in a long time. I am definitely going to be going back again soon.

The atmosphere was great, the view was awsome. However not everything in the room worked. I didn't have a mini bar available, some of the lights and TV features did not work properly. The room phone could not dial out and unless you place the "Do Not Disturb" sign on your door, the house keeping staff will walk into your room regardless if you answer or not. The restruants were great and I would go back just for that.