Stratosphere Casino Hotel and Tower

There is nothing positive to write, it was the worst casino experience we have had in all the years we have visited Las Vegas.

Staff was rude, can't even make a 1-800 call from your room. Bartenders are smug, rude. Of all the lounges we visited, this was the worst. None of the ATMs worked. Maid didn't even pick up the trash in our room. The food is HORRIBLE. I mean BAD. Especially Lucky's cafe. Dirty, terrible service, disgusting food.

Stratoshere Hotel.got in the hotel around 11pm on first night,and had a conference that started at 7am the next morning. when we showered that morning we had very little water pressure for the shower head. Water pressure for the sink was very strong so we knew the shower head was the issue. because the meeting started so early and was at another location we did not tell the front desk until that evening when we once again showered and had very very poor water pressure. They agreed to credit the room charges for 22 dollars(a guest pass we never used) and check out the shower. The next morning the same problem. we checked out the following morning with soap film on both of us because the shower pressure was not strong enough to fully rinse us off. After complaining again to the front desk they informed me that there was a water line break that morning and that was the cause. I informed them the problem with our room was reported two days early. They only said since it was through [...] that they could do nothing to adjust the room charges. we will never stay there again and told at least 20 people that day to never stay there.

we showed up 10 mins after check in and our room was not ready, they tried to upgrade us and told us that we had to pay an extra $65 for the room well they finally got a room that was suppose to be the same that we had paid for. our view was air conditioners! there were stains on the carpet and it seemed like the room has not been cleaned.

My newly wedded husband and I took our trip to vegas over the weekend. When I booked our trip I made sure I let the hotel know in advance that we'd be arriving later in the evening. We got there and the man at the counter helping us told us they were short on rooms and had given it away to someone else but they had another room for us...which meant we got an extra bed and this little shower that was built off the wall and looked like it was for handicapped people. My question....I booked that other room for our honeymoon and they couldnt hang onto it....so they gave us that one... could have given it to the other people... WHY? The room wasnt very nice...and the view was icky. Staff was nice, but the room thing was irritating...

Ok this was my 40th Birthday and my Moms 60th. Mom has never flown before and I wanted this trip perfect. I WASN'T. Delta got us there 4 hours late and the Hotel gave our room away. When I booked the trip, I called the Stratosphere, to insure that the rooms would be on the same floor and with King Beds. Didn't happen was there for 5 nights and was moved 3 times. There was something broken in each of the 3 rooms. It took house keeping 2 days to bring up a coffee maker that works. The staff (other than shelli the ast. Mang.) Is worthless . there rude. And not very effective in there customer service

The worst place I have ever stayed in very unhappy

worst trip ever, mainly because of the Stratosphere, Was moved 3 times because they couldn't get a room that everything worked in, Like when you drained the bath tub it backed up in the wet bar. I could go on for an hour as to why not to stay here

reservation messed up we upgraded but did not get it. complained and had tp speak with manager, paid over $300 in tower restraunt for same food you get at luckys cafe, they state a dress code but do not enforce it at restaraunt payed for elegance but got night club atmosphere with a DJ HORRIBLE not worth the money. Casino was also horrible staff is rude and unhelpful, pool only open until 7pm????????????????????????????????

The trip was super, including our shuttle to the hotel and back . I lost quite a lot of money at the casino because the machines were set up to rob instead of paying back. I was disappoined with this only. Thanks for the trip.