Riviera Hotel and Casino

I decided to purchase a VIP ticket to see the Ilusion show. Unfortunately, the hostess(Donna), was very rude to me. I feel that she needs to listen to the customer needs before she jump to a conclusion. I was very dissapointed with her customer service toward me, and got the impresion that hispanic people is not very welcome by her. Overrall, she spoiled my show, I didn't enjoy it after all!!!

Me and my husband planned to splurge this trip and book two rooms so that we would not have share with our kids! After spending money for two rooms we were not giving adjoining rooms. Which meant me and my husband had to sleep seperately! This defeated the whole purpose of the second room, the room that did connect to ours was empty, I called the front desk explaining the situation and was told the room needed to be cleaned and they weren't doing it tonight! I was shocked, but was told nothing could be done. So we spent the night apart (akward)! Also we had to get key replacements because they continued to stop working and we had to be let in our room 3 times!. Called the front desk numerous times after 10pm and never got an answer! I have never experienced this at any other hotel! We were unable to watch TV because the signal kept going in and out and again no answer at the front desk. The discount was not worth all the dissapoitment! I loved the atmosphere of old Vegas but the customer service was so bad I would never stay again and would be willing to pay triple the price somewhere else if it means getting the basic customer service that any consumer deserves!

I can hardly say any other words except very satisfied staying at this hotel.

We arrived late. We were told (at the time of booking) that I would either get 1 kind size bed OR 2 double beds, whatever was available. You are not guaranteed the beds you want. For the stay (on a Saturday nite) thankfully we were able to get a non-smoking room with 2 double beds. We got a coupon book which we didn't even use. There were coupons too for "buy one drink get one free" but you had to be gambling or to use that. Thought you got free drinks anyway if you gambled?? anyway, we weren't in the room much anyway. good price for some sleep.

After 2pm the room was still not clean but came time to check out and the cleaning crew was there on time

Staff are nice. Went to eat at the steak restaurant and waited almost an hour to get appetizers. We didn't even get a chance to eat because we had a concert to go to.

Room was nice, but you had to go though a maze, and you entered the hotel from an alley.

Easy check-in. Room appeared to have been refurbished fairly recently. Hotel staff friendly. Location is almost to the north end of the Strip so it was easy to get downtown but still easy to go farther south on the Strip. Table minimums are high though. The hotel seemed more vibrant than the last time we stayed there.

We stayed here for the second time the first week of December. Previously we had stayed here a couple of years ago. First of all we like to go places while in Las Vegas so mainly we only use the room to sleep so a comfortable quiet room is important. The room was clean and we had a good nights sleep for the 5 nights we were there. Only complaint was housekeeping did not leave toilet paper of Kleenex so we had to call the main desk every day to get some. Could use a little updating and the location is not the best but a great deal for the price.

The Riviera is on the part of the strip that is in a lull. You only have Circus Circus near by. The room was renovated and clear. It was odd that the counter looked updated but the sink, and door looked reused. There were OK places to eat in the food court.