Riviera Hotel and Casino

good location

Super staff, we missed our flight connection and arrived the next date to great service and open arms. Great swimming pool, 9' dip, much better than 4 other hotels we have stayed in Vegas. Is in the strip, easy to take the Deuce and go all over the place. Great rooms and service.

Self check in a pain. No personal interaction. Rude front desk staff - our room was wrong at self check-in and they were "put out" to have to correct it for us. Players Club staff WONDERFUL Everyone else rude! We stayed in an older part - toilet would not fill. Sink water did not shut off. No fridge, microwave, coffee pot. Ice machine leaked. Ceilings in hallways leaking. Kadys Restaurant employees ARGUED amongst themselves in our prescence on 4 occasions!!!!

We stayed at the Riviera based on 3 things: 1) price (1st mistake) 2) proximity to the Hilton where friends were staying 3) reviews on this site Well the price was certainly right. But I later found out that there are great rates all over town with better rooms. For sure better beds, but I digress. It appears that the hotel is located close to the Hilton but after walking a huge block in the heat and dodging construction sites we decided a cab was the better choice....a 7 dollar ride. The casino was dreary and the cafe was overpriced. We didn't eat there. It was handily located near 7-11, Walgreens and Denny's if one is interested in that. We spent most of one day at the Hilton in friends'pool and room which was fab. We were so tired from that we slept for a couple of hours on the cardboard beds (my hip was killing me)then went back to join our friends at the Hilton for supper at Benihana (high $ but worth it). Totally tired after the long day. Friends left so wanted to check out the strip for a day. Riviera is at the north end of the strip so not close to anything like Mirage Volcano or Bellagio fountains etc. Rather than taking a $20 cab or messing with a bus we decided to SPLIT even though our room was paid for for another night. While I was on the phone checking with other hotels my friend was literally throwing stuff in her suitcase in anticipation of leaving. LOL. We found a great room at the Monte Carlo on the 26th floor. Ahhhhhh. NO comparison. Fluffy beds, nice furnishings, marble bath, nice view. The Riv had a great view of an ugly parking lot and the backs of strip malls. Very depressing. I suppose we could have complained and gotten a better room. I understand they have renovated at least one tower but I guess when you book a package they stick you in anything you will settle for. We tried to actually check out when we were fleeing and noticed a HUGE line of PO'd people in the lobby. The computers were down.I gave the desk clerk my info and she assured me she would check me out but I checked the next day and she had not. The staff was surly except for the cleaning staff. They did a good job considering what they had to work with and we did tip them. As far as the other reviews I read on this site....the folks were either liars or had very poor taste. Sorry but the Riv has seen better days. I was not happy with my choice. My bad.

The Riviera holds an international pool tournament every year that I have attended for the last 5 years in a row. Every year the customer service at the check-in and check-out level has gotten more rude and abrupt. This year was no exception to the rule. If you request any help or type of treatment that's outside the normal, don't expect it no matter how deep your pockets are. One example of this was that I had enough player club points to buy a suite for a month, and I barely got a discount on the regular rate. Another example was when the room service waiter requested $38.00 for the $36.95 meal he delivered, that I was going to give $41.00 for anyway. As an ex server myself, I don't appreciate being told how to tip. Other example of this kind of treatment are abound. Next year, I'll stay at a nicer hotel that's close and rent a car. Housekeeping staff was very friendly though.

The hotel was decent, not wonderful but a good value for what we paid. The staff was very attentive, and the room was clean. The casino had a nice atmosphere and was not over crowded at all. Kady's Cafe was surprisingly good. We would stay here again.

The only thing what we did in the hotel is sleeping during the morning after night life. The hotel is cheap enough and we got everything what we wanted from it: a nice clean quiet room. Advise: don't take nothern tower, as there is a construction right after it and a view from a room is not very fabulous.

Good hotel just if you are traveling single. Staff was very informative and nice

I really enjoyed my stay at the Riviera. The location of the hotel was 15 min in walking distance from the middle of the strips main attractions. There are many suttles avaliable to transport you from the various location on the strip. The rooms are very large with comfy beds. I really enjoyed my stay.

I didn't do much at the hotel, had to go outside for entertainment. It would have been better if there was more to do in terms of entertainment. Didn't cater much to a young crowd. However the staff were a little friendly which made the stay a little better. The food at the buffet was not bad as well.