$55 Avg/night
Rate and special offer based on Check-in: Sep 7, 2015 Check-out: Sep 9, 2015

New York-New York Hotel & Casino

4 stars
View map of 3790 Las Vegas Boulevard South, Las Vegas, NV 89109

Hotel Overview

Ratings and reviews for New York-New York Hotel & Casino

Overall score

3.9 / 5
5.01.0
1891 out of 1891
Amenities:
3.8
Cleanliness:
4.3
Hotel staff:
4.1
Comfort:
4.1
Location:
4.3
Value:
3.9

85% would recommend to a friend.

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Review of New York-New York Hotel & Casino

Reviewer score

1
5.01.0
Anonymous
Couples
Jacksonville, FL
Mar 30, 2008

Not good

Too small, too old and at the wrong end of the strip. Would not stay here again. very disappointed

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
4
Comfort:
4
Location:
2
Value:
1
Trip purpose:

Couples

Money-saving tip: Short walk from hotel

dont use a airport transfer service

Review of New York-New York Hotel & Casino

Reviewer score

1
5.01.0
Anonymous
Business
Houston, TX
Apr 18, 2011

Any Place But here

Basically the Staff suffers from a general lack of customer service. The check in at the desk very slow...20 plus people in line and only 2 people actually working at the desk (doing their best given circumstances)...with 3 or more people floating behind them with no recognition that maybe their help might be needed. Attitude carried over to casino...could not find a dealer with a smile or one that even acted like they wanted you to sit down at their game...cocktail servers only marginally better. The guys that delivered the best service were the Valet's and bellmen...lots of hussle. Lady in the business center was nice and helpful. Virtually every other hotel staff member I encountered would not make eye contact and forget a smile. The rooms are not worth the money...Any national chain will have consistently better rooms than this hotel...food nothing special...wait staff generally helpful some better than others...Gentlemen that waited on us in the main italian restaurant the first night was very good. If I was staying here for any sort of family vacation...I wouldn't

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
2
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of New York-New York Hotel & Casino

Reviewer score

1
5.01.0
Anonymous
Couples
Miami
May 24, 2009

New York new York

Very small and dirty rooms houskeeping what is that I was thinking 4 star have to be ok, but 2 stars is to much! Sorry Never more this hotel

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
4
Value:
2
Trip purpose:

Couples

Review of New York-New York Hotel & Casino

Reviewer score

1
5.01.0
Anonymous
Business
USA
May 3, 2008

New York, Las Vegas; just like the real thing!

Seedy, dark and dingy, rather noisy, cramped; all it needed was steam coming out of the sewers, and a street crazy yelling at a fire hydrant, and it would have matched Manhatten perfectly. Room was not particularly clean ( melted wax from previous occupants' candles still on bedside tables and furniture). TV did not work properly and no-one came to fix it during a two day stay. Noise level was completely unacceptable; the water pipes in the walls sounded off like jet engines; the AC resembled a German U-boat, and loud drunks roamed the room corridors at all hours hollering at each other. Definitely would not go there again or recommend it. A little too much like the real thing...

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
3
Comfort:
2
Location:
3
Value:
1
Trip purpose:

Business

Review of New York-New York Hotel & Casino

Reviewer score

1
5.01.0
Anonymous
Family
Piscataway
Dec 2, 2008

not family friendly

they replaced the central park with more slot machines. not recommended for families with kids below 13 years old.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Family

Review of New York-New York Hotel & Casino

Reviewer score

1
5.01.0
Not a fan of New York New York
Couples
Austin, Tx
Jul 24, 2010

New York needs a make over

Location was good, Checkin took too long, Kept trying to get us to upgrade to a much higher priced room The Room had a view of the roof A/C's. The Room furnishings were tired. The bed spread was torn, papers on the floor in the bathroom. Bath tub had the old style glass doors(not easy to get in and out of the deep tub) Room was overpriced for what we received. Tried to get into the Irish pub, 45 minute wait for dinner. Other dinner places over priced. The Italian restaurant was very good, service was slow and had to ask for anything. The wait staff were standing around talking to each other, not talking to the customers. Food was good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
2
Hotel staff:
2
Comfort:
3
Location:
4
Value:
1
Trip purpose:

Couples

Review of New York-New York Hotel & Casino

Reviewer score

1
5.01.0
Anonymous
Friends
Chicago,IL
Apr 19, 2011

The worst Vegas Trip

The mattresses are hard, the sink was clogged, the pillows were tiny, the room was small, old and outdated, and old tube tv. Bad service. This is 2011 who does not own an LCD. I paid to upgrade and that is not what I got. I go to Las Vegas every year and I will never stay there again[...]

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
1
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Friends

Review of New York-New York Hotel & Casino

Reviewer score

1
5.01.0
Moe5155
Single
Dayton, OH
Oct 29, 2009

Not What I Expected -- In A Bad Way!

I've been to Vegas before and stayed at 3 other hotels and I was ready to give NYNY a chance. After this trip, my first visit will be my last. When checking in, I was told non-smoking rooms were all taken, but for an extra $100 I could upgrade and get a non-smoking room. The towels looked like someone else had used them and after calling the front desk, housekeeping dealt with it by refolding the towels -- I've heard of water conservation but I don't share towels with people I like much less total strangers. I had the unpleasant experience of finding an imprint of someone else's dirty body parts on the towel after my shower. ICK! This hotel was not a good experience. Stay somewhere else.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
2
Comfort:
1
Location:
5
Value:
4
Trip purpose:

Single

Dining tip: In Hotel

Eat breakfast at America -- relatively cheap compared to other sit down places in hotel and the food was good, hot and they gave us a small carafe of coffee for the table.

Review of New York-New York Hotel & Casino

Reviewer score

1
5.01.0
Anonymous
Friends
la area.
Feb 17, 2010

bad bad bad

the room was dirty and small will never stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Friends

Review of New York-New York Hotel & Casino

Reviewer score

1
5.01.0
Anonymous
Couples
Anaheim, CA
Nov 2, 2009

HORRIBLE SERVICE! STAY SOMEWHERE ELSE!

PROS: We paid extra and got a Broadway Deluxe room - extra large with a view of the strip. Definitely worth the extra dollars. That's about where the good stuff ended.CONS: There was only one clerk on duty when we checked in and at least 12 groups in line. This should have been the tip-off that service would be bad. Took forever!We got back to our room after 11:00pm the second night and it was still not cleaned. We called to complain and were told that the maid must not have checked back after we left the room. They offered to come clean it, but we were ready for bed and declined. No offer to comp anything or even a sincere apology.[...] Was told no kings were available and it was never entered in the system so we'd just have to live with it. The night clerk told me to tell the day clerk if the bed was unsuitable the next day and they could work out some type of comp. When I complained to the day clerk, I was told no note was entered in the system by the night clerk, so there was nothing they could do until the clerk reported for work. Unfortunately, he was not scheduled for 2 days - and by then we'd be gone. There is absolutely NOTHING special about NYNY. For the same rate we could have gotten as good a room with much better service. We will never stay or gamble here again. They have lost our business forever. And if you're smart you'll go elsewhere also.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
1
Hotel staff:
1
Comfort:
3
Location:
2
Value:
1
Trip purpose:

Couples

Dining tip: In Hotel

Do not eat at the Pizza joint. Just plain horrible food. We tried to eat at the other restaurants but they closed too early.

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