MGM Grand Hotel & Casino

A fabulous experience from getting on the aircraft in Manchester to the return at Manchester airport/ The location and facilities and resort were above expectation. The only negative to the whole experience was the amount of smokers within the hotel area. Just a fantasticexperience

The room I booked was very small so I upgraded the room to one in the other tower w/2 queen beds, a larger bathroom, and a view. then we were v happy : ) The $75 food+bev credit came in handy and it was v convenient if u want to enjoy tubing on the lazy river, partying during the day at Wet Republic, or dancing the night away at Hakkasan!!

Great service, impeccable rooms. What more can you ask for? Slept like a baby every night in the super comfy beds. Hotel complex is huge though so be prepared to walk but they have everything you need from shops, restaurants, shows, activities and a great casino. Located near the end of the strip but still close enough to walk to all the main attractions. Pool area is the best in Vegas! Will be returning!

We were not very happy with our room, It was dusty and the Bathroom door would not close all the way and we were in room #550 and on the 10th floor. It seemed like we had to walk for a Half mile to get to it... My wife had to stop and rest 3 or more times while pulling our bags on the carpet... The casino was nice, but the room was poor !!!!

Our time at the MGM was unbelievable. My wife especially enjoyed the Spa. We had a great couples massage there. The staff were exceptional. We had a casual but superb dinner at Wolfgang puck. The highlight without question was our afternoons at the pool. We had a blast on the lazy river and soaked up the sun while sipping margaritas.

I go to Vegas twice a year. This was the first time at MGM Grand. I'll be back!

The stay at the MGM Was a Great Experience! The room was clean and the bed was awesome!

Quick, efficient check-in and check-out. Friendly, helpful staff. Great restaurants and shows. A coffee maker in the room and complimentary breakfast would be expected at the price charged.

the MGM Grand is a huge hotel, I have never seen such a big hotel before. We had to wait about 30 minutes at the reception, thats not acceptabel. The buffet for diner was very good, the breakfast to expansiv.

We landed picked up the rental car, and went to the MGM hotel. When we got there, it was very convienent because they had free parking. We were able to check in early which was great. Hotel room was nice. Would defenitely book there again. I liked that at night the hotel was lite up in green...Wonderful stay....Great room service as well...would recommend it to anyone!

Every where we went in the MGM the staff was fantastic. We ate at the southern restaurant, the mexican resaurant, the poolside cafe and Wolfgang Puks, we were always greeted with friendly staff, and the wait staff was fantastic. The check your bags staff were also very helpful and friendly. It was refreshing to see that customer service is alive and well at the MGM Grand! Thanks for a great stay.

This holiday was superb. The hotel although huge and in a perfect position on Las Vegas Boulevard. The hotel offered everything you could possibly need. lt was spotlessly clean, the only downside for me was the amount of smoke around the hotel

It was a 900sq ft suite with a great view. The bed was fantastic. When your at the MGM you don't need to leave because everything is there for you, the best restaurants and entertainment on the strip are right there. Everyone that works there are very helpful and friendly. I highly recommend this hotel and plan on staying there the next time we are in town.

This hotel was definitely in a great spot. Was close to the bus stop for getting around town. Also was very close to a convenience store for snacks and alcohol. Snacks and alcohol were extremely over priced. And don't touch the mini bar unless you have deep pockets. 9 dollars for a liter of water? Give me a break. Also don't let the pictures of the rooms fool you. They are not big and luxurious like they look. They were about the size of a super 8 hotel room. Very nice pool and lazy river. But don't expect a chair or affordable drinks.

I had good time there. Friendly staff and lot of things to do.

So much to do- excellent resturants with great food at all price ranges. Just have to mention the beds - best nights sleep ever with wonderful pillows! Have stayed many times & will return. Oh yes, staff wonderful!

Upon check in the lines were long and tedious. We were there to celebrate my bday and my boyfriend planned a couple of surprises such as a flower delivery and another delivery of strawberry covered chocolates. Both were late and he had to call and check on their status several times before they were finally delivered. Also I had a package shipped there that arrived before we checked in that I was never notified of, it was only when I tracked the package and realized it had actually already arrived there that they had it. Overall we would not stay at this property again.

Staff was very helpful. Rooms were pretty pricey, I assume due to a championship fight being held there that weekend.

Nice room, little pricy, but busy weekend. Staff was very nice and most said hello, it was pleasant.

This experience was off to a bad start when our reservation was not confirmed with the hotel. The staff made sure to figure out why this did not occur. They told us not to worry and they would work to correct the issue. Otherwise, overall great experience. I would go back again.

The US' largest hotel has something for all -- the sprawling casino, sports book, world-class entertainment, food with entrees listed from $4 to $450, shopping, the largest pool complex in the city, and more. Not all was perfect: we got in late in the evening and the room class we paid for was not available. The good news -- we got a free upgrade; the bad news -- after a long day we dragged our bags to the 22nd floor room only to find a party going on it -- it was already occupied. They then put us on the 28th floor (of 29) and gave us a $65 food credit for the mix-up. The tower was newly renovated and the room reflected the very up-to-date atmosphere. Annoyingly, they have just 1 ice machine per floor of about 160 rooms, and ours was broken for a day, I booked when MGM offered a pair of tickets with the stay, apparently a recurring promotion. So we saw Cirque du Soleil's Beatles' LOVE at the Mirage for free -- a $200 value. They also sold hotel guests tickets to KA, another Cirque show, at MGM for more than 40% off. So we saw 2 Cirque shows for very little. We booked Sunday thru Thursday nights, when rooms are much cheaper. The same rooms were about 150% more on the weekends. Like most Strip resort/hotels, they charge a daily resort fee, which adds almost nothing more than would be expected. With tax, MGM gets $28 per day. This is just a price gimmick to make the base rate look more attractive.

Great location, although large property so even going to the spa or pool is a hike. Overall, the staff was very friendly and helpful. We asked the concierge about reservations at a restaurant, she called immediately and found it was closed for a private parts and saved us the trip all the way to the Wynn. She even reccommended some restaurants in the area we might like. The room was dirty when we arrived. The bed was made and everything, but there was trash on the floor (tags from clothing and such) underneath the TV stand that was not picked up for our entire 5 day stay. It just shows they probably missed some other aspects of cleaning if they missed something I saw within the first 5 minutes I was in the room. Other than that, great stay, but will probably pick one of the other great hotels on the strip.

The MGM is a great hotel. The staff are very helpful and efficient. I would definitely stay again.

WOW!!! First time in Las Vegas, what a hotel to pick. Perfect location on the strip, short 12 dollar taxi ride from airport. Great entrance, amazing bars, restaurants, shops and VAST casino but the real treat was the stunning pool complex. Great relaxation in the sun. Everything to hand outside the hotel, Dueuce bus stop and booking desks for shows and trips at west wing exit. Could not have asked for more.

Had a great stay. The only problem is that we could only stay 1 night. Staff was very helpful. Large resort that had about everything. Disappointed that they did not offer any free points or coins for use at the hotel.

We paid for the Exec. King Suite. It was a large room and the bathroom was nice. The ad says we get "comfy robes." No robes in our room. We did not ask for them, but felt we shouldn't have to. The plumbing needed fixing and their staff was in our room in about 2 mins - nice guy who fixed the issue. The view from our upgraded Exec King Suite was a rooftop (i.e. = no view at all) The MGM is at the beginning of The Strip. You can't walk to other hotels....in fact you can't walk to everything inside the MGM. It's just too big, too expensive and too full of itself. There is ALWAYS a huge line to check in and ALWAYS a huge line to see a Concierge. We waited more than 10 minutes in line when the Concierge desk first opened at 8 am. At the end of our stay, a convention arrived of more than 14,000 people. You couldn't get an elevator, you couldn't walk down the hallway, get a seat for dinner....horrible. Had I gotten a "regular" room I might have felt the MGM was okay, but I paid for an upgrade and feel I got ripped off. If you intend to stay at MGM, get the least expensive room. You'll be treated no better or worse and get no better or worse room than we did. Oh, and the sheets don't fit the beds. Great bed - but the bottom sheet is just laying over the mattress. You'd think if the MGM can afford a plush bed, they could afford to get sheets that stay on overnight.

I go to MGM to enjoy the river pool... other things are good too. I'm a senior citizen and did not find unruly behavior / excessive drinking at the pool as others have reported. As a resort fee is now charged, MGM should stop charging for the inner tubes and instead have them freely available for guests. The maid for my room was a delight. She did much to ensure I enjoyed my stay. I thought the bed too soft, but found my sleep to be refreshing. I believe the pillows and quilt to be well filled down. It was all white and felt very European. Ka is playing there. I see a Cirque du Soleil on every trip to Las Vegas. "O" is my favorite, but the staging, talent and visual art of KA is phenomenal. It was Grand to have KA presented where I was staying. I was in Las Vegas with others who stayed at Paris, so I can compare a bit. I thought the Paris buffet to be much better, only Paris had a much higher noise level in the public areas and few concierge (resulting in long waits to get a quick answers). MGM had 3 - 4 times more concierge, and having questions to ask several times, never had to wait. Paris has many more stores presenting items not available in the MGM stores.

Everything was nice and clean. The staff was very friendly. The location was perfect.

I asked for directions to the west side of the hotel and the guy at concierge told me "its on the west." he refused to give me locational directions and acted like I was stupid. He caused me to miss our helicopter tour while we wandered around the hotel looking for the right exit. Then I called to see how much the club was...They said 75 bucks a person, no discount for hotel guests and then the person said IF YOU CAN GET IN. THE WORST PART WAS MY HUSBAND AND I WERE ASSAULTED AND ARE PRESSING CHARGES AGAINST FIVE PEOPLE WHO ASSAULTED US OUTSIDE THE HOTEL IN BROAD DAYLIGHT WHILE WAITING FOR THE SHUTTLE BACK TO THE HOTEL> SECURITY WAS NOWHERE IN SIGHT> GOOD LUCK STAYING HERE> FEAR FOR YOUR LIFE>

I havent stayed at the MGM in years but really liked the updated rooms. The last rooms we stayed seemed very dated. The pool was really nice but wasnt very family oriented. The lazy river was full off young, drunk folks... And i only saw three others children in it... Vs the lazy river at Mandaley Bay. I guess im getting to old for the partying scene..

Check in and check out took forever. Line of over 50 customers all dragging their luggage was not a pretty scene. Wait times when calling someone averaged 12 minutes (4 calls) but they did eventually answer my question or solve my problem. Excellent restaurants and amenities.

My friend and I stayed for 2 nights. We arrived in Vegas early and got early check in, which was great even though it included a small fee. Here was the problem. We went upstairs to rest and housekeeping kept trying to let themselves into our room even after we told them someone was in the room and asked what they wanted. Apparently our shower curtain was due to be changed. So, we go out the next day. The DO NOT DISTURB sign was definitely taken off the door. When we arrived back to our hotel room 5 hours later, housekeeping had not been there. We decided that since we were leaving the next morning and didn't need anything, we'd let it go. But, it definitely marred the experience.

When I checked in, the desk told me that they had no rooms left, like the one I reserved, a kind bed. I was given a room with two beds right next to the elevator and ice machine. THE NOISE AT NIGHT WAS NON STP! I called the front desk to ask for a new room, they responded back if the noise is still paid at 9 am call us back. Tired beyond belief I called the front desk back at 4 a.m. I was told of a new room on the phone and the desk clerk told me to just go there and my key that I had already would work. I got dressed and went to the new room. SURPRISE! the key did not work. I was then stopped by security. He took me to the front desk and got me a new key then I had him walk me back to the room to make sure the key worked. Well, at 5:30 in the morning I was just now getting into bed. The following night it was quiet until the morning at 6:30 a.m. obscenities galore were being YELLED FROM THE HALLWAY AND NEIGHBORING ROOM. I CALLED THE FRONT DESK TO COMPLAIN. they SENT THREE GUARDS OUT THAT EACH WEIGHED OVER 200 POUNDS, THEY KNOCKED ON THE DOOR AN HOUR AND A HALF AFTER I COMPLAINED and said they heard nothing. I was so mad I checked out and went to another hotel, once there they told me that I couldn't check in until 3p.m. I walked around the slots and Vegas as tired as can be. THE MGM IS okay IF YOU DO NOT WANT TO SLEEP. The Television did not work and there was only one towel in the bathroom and the lamps did not work. This hotel was below Motel 6.

I have stayed and tried all hotels in the Strip and I like MGM Hotel very much. The location, room cleanliness, room comfort, staff, amenities were perfect. I also like the Garden Arena where we see amazing concerts and events.

Enjoyed the facilities, specially the shows (D Coperfied, Cirque du Soleil) and retaurants (Emeryl's), as well as the slots and roulettes... acually I broke even!

Check in went surprisingly quick considering it was nascar weekend/pac 12. Got into room early about 5 hours early and didnt charge us anything extra for it. location of the hotel makes if for a bit of walking if you wanna check out the other hotels on the strip but nothing to terrible. Buffet wasnt very good here, but the rainforest cafe was pretty good. Just wish i had more time to enjoy their huge pool/lazy river area. All and all a great trip would recommend this hotel to anyone wishing to go to Vegas.

Awesome it was our first time in Vegas we wlll be coming back

Loved the rooms and the amenities. Prepare to walk and the directional signage could be improved.

Great place to stay, overall. Every staff member, from front desk, housekeeping, casino/bar staff, were so friendly and helpful. Couldn't have been nicer. The hotel is lovely, clean, & impressive. The hotel stay itself is not a crazy price but drinks were incredibly expensive. In saying that, you'll spend what you want to spend.

Everywhere you went in the Hotel it seemed there was some kind of construction happening. Other than that it was great. The Airline we flew, Spirit Airline, was one of the worse experiences of my travels...never again. The staff was rude, the other passengers seemed just as rude and if it was a trip longer than from Denver to Vegas I would have killed myself. The seats in the plane seemed to be about 3/4 the size of seats on other airlines. Also, you think you are saving money by flying with them, but they hit you will all these baggage fees. Absolutely a nightmare Airline. Take my advice, spend the extra money for another airline.

Good trip...pools were excellent! Brad Garrett Comedy Show a must-see

i stayed in the hotel year ago and def was happy for what i paid for. Im taking another trip back to vegas this year and def be staying at the MGM again.

Great experience this year and loved the lazy river!

I stayed at MGM because I was looking for a really nice hotel for a really good price - and that is what I got. I think the hotel was fancy enough (of course if you walk into the pricier hotels they do have some more "oohh and ahhh" factors, but they are also way more expensive). There was nothing in particular that I was not satisfied with. The staff were very helpful, the pool was great. the rooms were very nice and comfy. I went with a bachelorette party and there was a good mix of young single people and families. They have a lot of food variety options from upscale classy overpriced to cheap and edible food, so you can get what you want. I was very very pleased and would recommend it to my friends.

Nice hotel nice setting staff was friendly overall good job.

the room which i had booked and payed for well in advanced was not available we had to settle for two dubble beds instead of the king size bed we we're looking forward to. in the past i've been upgraded to a better room never downgraded!

we had a great time there.every thing was in the hotel that you needed to do ,dinning ,shopping,ect

Maybe we hit the MGM at the bad time but based on this only experience, I would not recommend this hotel to my friends. Below are some of the mishaps from our 4 days; Day 1; Keys don’t work, waiting for someone to come and open the door for 15 min. After that waiting for an additional hour for someone to deliver correct keys. Day 2; No running water for two hours. Waiting on a phone for 15 minutes someone to explain what is going on. Hanging up after 15 minutes when no one answered. Day 3; Lunch by the pool took 1.5 hours, the highlight being when the waitress questioned if my wife really needs her own mayonnaise…

upgraded me to a finer room very clean very comfortable beds fantastic stay

Very easy check in/check out. Hotel was very clean as well as our room. I was surprised by the 200.00 fee that was applied to my credit card at check in but i was able to use it like cash inside hotel. If you dont use it you receive a full refund. 50.00 resort fee is applied as well.

Lots of walking; low ceiling contributes to excessive noise in Casino area and smoking irritates our throats and eyes. we could not stay in this atmosphere for long so we traveled to other casinos that offered better air quality. there should be a large non-smoking room.

For the most part the hotel was all that I expexted...untill I received a phone call in my room from someone that new my name my room number and worst of all that I had ordered room service that morning. They asked me to confirm some of my check in info including credit card. Wow. I asked what department they called from and their name they gave me a 4 digit extension....all the extensions at the MGM are 5. I immediatly called the front desk and asked if someone had called my room re: verifing info. She said no and said she would pass the issue on to management. When I got off with the desk I called my cc company to block my card and review my transactions. I then received a call from a Ben the ast manager. Regarding a tip security had received re: my room number and credit card number. I told him I work in the hotel industry and that I wanted to know how a stranger could get my name and room number as well as info like I had ordered room service. As even my grown children back home didn't know what room number I was actually in. Ben said security was all over the issue and when we conculed the conversation I asked for a call back with an update as I was still staying with then for another 2 days. I received no such call. I also went back down to the desk to update my cc info as the card I had given then at check in was now comprimised. When I did this the young lady at the desk said she would ask Ben to call me when he was done with secuirty. At check out again I asked regarding the secuirty breech they had no further info I asked to speak with Bem they said it was his day off and that she would let him know that I wanted a call back. I have been back home for a week with no such call. The 1-800 number the desk gave me rings busy. So I am dissapointed to say the least in the lack of follow up by management they were happy to process my credit card for all the purchases, food and beverage and spa charges that were incurred over our 5 night stay. To top it all off I was now using my emergency credit card in case of any unforseen issues. The hotel pre authorized and addionial 1300.00 dollars on the day of departure. Which only tide up more credit. Thank goodness I had nothing else on the card other then the actual hotel room charges. But again no urgency by managemnet to try and contact me to know they had investigated the secuirty breach or how they were working to improve protecting their customers privecy. As a side note when I interviewed with hotel secuirty I did mention that I had noticed room service trays sitting outside my room and others in the hallway for well over 16 hours which can't be good for secuirty or hygiene to say the least. Sorry to the rest of the employees working throughout our stay from the desk to housekeeping that all seemed genuine and trying very hard to take care of us their guests. As for the lack of response from management. I think I have made my sentiments clear.

The MGM is a solid choice with a great location on the strip. Rooms are not huge but you can easily get to the strip and pretty much everything is in walking distance.

We got a room in the West Tower that was a big disappointment. It was tiny and cramped and it had a bizzare decor that gave me the impression they tried to remodel it on the cheap. The hallway was very dark with a low cieling, dark wall and floor coverings and cheap room number signs. There is a separate lobby for this part of the hotel which was so dark it was like walking through a room with the lights turned off. In the middle of the night we were awakened by the pipes banging and clanging, and each morning at 5 am the construction work outside began, including trucks and jack hammers. Overall it was just a strange, gloomy and depressing place.

We love the MGM for it's proximity to the strip and most of all the LAZY RIVER. Pool area is amazing and fun for all.

very comfortable. but no matter check in or check out, it has to wait for at least half an hour.

Check in lines at this hotel are very long. I waited 45 min to check in around 10pm. The VIP line gets priority every time, so if you have 10 VIPers, then regular line stops entirely until the 10 have been served. The VIP line is constantly adding on, so imagine the wait at normal check in times. I got in around 11am but did not check in at this time; the line was even longer. By the time I returned to the hotel to sleep, the only available room was smoking. With some pushing (I'm pregnant), the hotel did give me a handicap non smoking room. However when we checked out, we could not use the in room TV express check out because they billed our room again and did not credit the free buffet including in the package we booked. Luckily at 8am, the wait was minimal. Since I paid roughly half fo what I paid last time I was in LV, this property is still recommended. The room itself had no view, but the bathroom was clean and the bed was comfy. As mentioned by others, to lock the dead bolt, push up.

The overall hotel amenities are average. The room was fairly clean and organized. When compared to other Hotels like the Bellagio and Wynn is a bit inferior but still it was worth the price. Well located on the strip.

The MGM is a very convenient place to stay. The rooms are very modern and luxurious. Monorail is out back

The hotel was clean, but our queen view room was a view of the airport. The pillows are very firm, feather pillows and can give you a "kink" from sleeping. The rooms are not soundproof, and we had a variety of people next to us at different times throughout the week; rowdy crowds, laughing kids...etc. and you can hear EVERYTHING! The hotel was very smoky, and it was difficult to breathe, even in the non-smoking rooms. The pools were great, but, there seemed to be a much younger crowd and it became inappropriate and obnoxious at times. If you want a seat at the Back Lot, (Lazy river) get there before they open!! Seats go fast! Due to construction the only way to get to the strip takes FOREVER from your room, and you have to walk through the entire smoke filled casino on the way! Short walks from the hotel by the Coke Bottle, is a convenience store with a large variety of snack foods for the pool as well. We were there for a week and tired of the food court in the hotel. Had several nice dinners at the hotel and the food was great! Not a bad stay, just wasn't totally appropriate for a family trip. As a couple or single, you would totally enjoy!

I was expecting the MGM to be really nice. We got stuck in a business type room with no mini fridge for 4 nights. The room had one small window and only two side table lamps. The floor lamp was burnt out, so the lighting was horrible to her ready in. House keeping the first day knocked on our door at 7:45am!!!! It's Vegas,people are sleeping at 7:45 am because we didn't go to sleep until 7 am! Then the next two days housekeeping never came. The TV signal was awful. The TV kept shutting on and off. Then on one of the days a water pipe broke in the tower we stayed in so we couldn't take a shower for hours. When we called to find out why the water was working we didn't even get an apology or any other thing comped for the inconvience. Yes, there are beautiful things about this property. I just expected more from my stay

The Hotel is huge loads of free drinks & good location near to NY NY for great shows in either hotel

I felt like their wasn't a person working at this hotel that knew the word no. Everything I asked the answer was responsive, insightful, with details I didn't think to ask about. The answer was always yes sir. I felt like I spent twice as much money on my room. I've stayed at some of the cheaper places on the strip and for the extra pretty small amount over 5 days I spent to stay at MGM it was well worth it. When I go back it's going to be hard not to stay here. The pools are also very nice, though I wish the lazy river were open the whole time, it was closed three days we were there because it was later March and not in peak pool season apparently. Coming from Ohio it was peak pool season for me! I also wish they just had a refrigerater in the room. I have no use for a mini bar. I'm not paying crazy prices for bottles of whatever that you have no idea how long have been in there. I'm sure some people use it, so I understand why they have it. You can buy a fridge for $35 a day, which seemed a little steeep to me. I tried to throw the maid staff $40 to see if they could just slip one in to me and not charge me, which I have done at much less organized hotels and it has usually worked. Speaking of organized, these guys were just on their game. Over 5,000 guests and these guys make you feeel like you are the only one staying there. Highly recommended, especially for the price.

The river makes me happy.. its the reason we stay MGM

Our room was pretty standard to most other hotels. The distance we had to walk from the lobby, elevators and casino was pretty far. The staff at the Front Desk were excellent.

We were here 4 nights. Our room was never made up before 4 in the afternoon. I know it is necessary to turn rooms over for arriving guests but even more important is to take care of guests you have to make them return in the future. The rooms were very noisy, all of the drunken commotion in the halls feeds right into the rooms. The smoke in the casino area is gagging. The television will not work more than 5 minutes without giving a "signal lost " message. Not what I expect from a destination resort.

We were upgraded and got for four persons (family) a very fancy suite. (We would"t go out of our room...) and it was very quiet. The only point which was disturbing us, was that the stuff came in our room. They knocked at the door ,but came in in the same second without waiting a while. This was more than one time! The location was great, the valet parking (we didm"t know) was very comfortable! We rented a car and drove to the Hoover Dam, but the real awesome ride was to the "golden canyon" and to the "death valley", It isn"t so far away from LV . We had four amazing days and a lot of fun!

My husband and I chose to stay at the MGM Grand on a recent couples trip to Vegas and have no regrets. While the themed casinos/hotels have the possibility to transport you to another place, the pools at MGM is incomparable. The Backlot River is a lazy river that provides the best people-watching and relaxation that gives the feel of a Caribbean resort -- the vacation I initially thought I wanted. Be sure to call ahead though to make sure the river is open - otherwise you'll be stuck at one of their regular pools. Great time, all of the food and shopping you need, but still close enough a walk to check out everything Vegas has to offer. Have fun!

Choosing to travel the weekend of the the NCAA Championships was an expensive venture. The hotel was so overwhelmed that it failed to provide the superior level of service I have grown accustomed to in my previous stays. I paid a lot more, and got a lot less. Won't do that again! I could have stayed a less expensive venue and got better service.

Excellent service cleen rooms and great staff definately a winner.

I was excited to stay at the MGM after a coworker recommended it. Needless to say, I was not impressed. The front desk agent who checked me in didn't even welcome me and was gruff. The lights in my room blew out as soon as I walked in the door so engineering had to fix them. Also, watch your bill- I was charged for a buffet I never went to and when I called to inquire about the charge, I was hung up on and on the third try, was told someone would be in touch-still have heard nothing back. Ordered room service one night and $7.00 for a coke...really? Would've been much better staying somewhere else and plan on doing so next time!!

Service at check in/check out, pool staff and casino floor were outstanding! Alot of the food and beverages were over priced which brings some consideration for a different hotel in the future.

Service at check in/check out, pool staff and casino floor were outstanding! Alot of the food and beverages were over priced which brings some consideration for a different hotel in the future.

My favourite part about MGM Grand is the pool complex, there were three pools (only on the weekend, on the weekday only the grand pool was opened), two hot tubs (one on the weekdays) and a lazy river open during our stay. The lazy river met my expectations, it was fun and relaxing, I enjoyed it a lot. Negative aspects regarding the pool complex is that they don't let you bring food (you can bring processed/bagged snacks though). Also tube rental is very pricey ($16). Moreover, the pool hours were 8am-6pm. Since this is Vegas it would make more sense to have it opened later, i would really enjoy an evening swim (especially because there's no inside pool). The cleaning staff was also very friendly. However, the day we arrived, check in was unbelievably slow. There were only a few people in line and it still took forever. They definitely need a better system to check in people who have reservations and those who don't separately. They also charge you resort fees, other than using the pool I don't think they really justify charging us $25 (+ taxes) each day. But almost every resort does this (some less). There aren't that many shops in this resort, also a better location will be near the south strip, we had to drive everyday because things were too far to walk to.

The hotel has recently been remodeled inside the rooms. That was very nice and it was very clean. I would stay here again.

This Hotel is in the perfect location for the strip also for the local buses to take you all over Vegas and very near for the airport whch is only 15 minutes away. Very clean,lots to do,fantastic pool area and best of all excellent value for money.

I thought the MGM Grand was a great Vegas location. It feels like a hotel AND a casino, not just one or the other like some others. I thought it would have been very family friendly--not sleazy, clean, bright, lots of food options. We saw Ka, too, which is conveniently located in the building. This hotel is also very easy to get to from the airport, making your cab rides cheaper. My only complaint is no fridge in the room. Even at a roadside motel you get that now. Here, you have to rent one for $35. Bogus. But I would definitely stay here again.

Checking in the girl at the desk was a bit rude. After that the service was excellent in all other areas. Food was lovely. Room very clean and comfortable. The lion enclosure was shut which was not mentioned to us either before we went or on arrival also no apology for the extensive building works being carried out mentioned on check in.

Fun times...our room was a bit far away from where we wanted to be, but access to the pools and everything was easy enough to find. Just a bit TOO big because you had to walk miles to get from point A to point B it seemed! DON'T wear heels all the time or your feet will hate you!

MGM was great in every way. Staff, room size, view and good bed.

You'll be comfortable here, but there is lots of information that remains hidden unless you happen to find out about it such as; no free pool, cheap airport shuttles, express checkout, etc.

My experience was great! The hotel is undergoing renovation and I requested and received a renovated room. Everything about it was great. IF I had to find something wrong it was that the water pressure was a bit low. Certainly not anything to complain about. All in all a great stay! Bob Cataldo

We checked in very late due to our late flight, everyone was very nice and helpful. We were disappointed that the dinner buffet had ended since it was only 9:30 but we had a nice meal at wolf gang pucks. The only other disappointment was that we coukdn't have a late check out especially since we got in so late but understood why because it was nascar weekend. Overall experience was goodd

The staff was great and the casino was nice. The location is great. The buffet is not as good as it use to be. I was annoyed that for 2 nights my television wasn't working and they tried to fix it but couldn't! They didn't even offer me a new room! There are much cheaper hotel that are just as nice on and off the strip. MGM and all hotel associated have lost my business for good!

This hotel was really nice. The staff was very friendly. I would stay at this hotel again.

convienient, clean, good Vegas option, easy location

I booked a cheap, mid-week stay at MGM. It's under construction right now, so keep that in mind, but it didn't really get in the way. I had a good experience, except that upon checking in, the desk clerk almost apologetically informed me that I had booked the West Tower, making it sound as if I'd made a mistake. I told him I was aware of that. He asked to make sure that I knew "it's a reeeeeaaaaally long walk from here to your room". I told him that was usually the case in Vegas. Then he tried to up-sell me on a suite. Usually, I'm happy to be informed of discounted suite upgrades -- pretty standard in Vegas -- and I've taken some hotels up on the offer. The problem was that instead of making the suite sound amazing, he just made my regular room sound like a horrible choice. I told him I'd stick with the West Tower room. It is a long walk from the check-in desk, but I soon realized that there is a shortcut through a bar that takes you right out to the entrance of MGM -- with a Starbucks in between that NOBODY was at! The rooms are small, and I wouldn't recommend them for sharing if you're not close with your roommate, because the shower and toilet have frosted glass doors. However, my boyfriend and I found the room perfectly fit for a one-night, cheap stay in Vegas. It's not the biggest room or the nicest bathroom, but we didn't spend much time in there anyway, and when we did, we slept very well!

It was ok. Kind of average, Would prefer to stay at Paris or Bellagio.

MGM truly needs that special something. We visited 5-6 other hotels and liked all of them much, much better.Our room "petite King" was laid out poorly. The AC/heat flow was next to the bed--right next to your head so you heard the noise and froze all night or got up shut it off and sweat. Not good for anyone to have to sleep this way. The toilet door was glass, if anyone came to your door and stepped inside you didn't want to be using the facilities.--The was no separation of bathroom and sleeping area. Very little vanity space, narrow shelf, although they were 3 tiers so we managed to fit everything we needed. I would not go back there.And that $150 charge--they listed the 5 things it included :Wireless internet,Cardio Rm, free copy USA Today, Local 800 numbers and Outgoing Boarding Pass. in their "Welcome to MGM" booklet . we didn't travel with a computer, never even saw the Cardio Room or wanted to, THIS IS STRITLY A WAY OF GOUGING THE PUBLIC. We were too disgusted to even talk to them about it. They were kind of cold,anyway, when we checked in. As for the trip--WE ENJOYED IT ! lOVED SEEING THE OTHER HOTELS, TOOK LOTS OF PICS. 2 SHOWS, 2 TOURS. Great. Thank you, just sorry we stayed at MGM.

I previously submitted a negative review and believe I forgot to mention that my room was located right next to the maid's supply closet! When they opened and slammed this door many, many times a day, it was so loud and scary that it sounded like someone was opening my door! Horrible, horrible room location and accomodations for what I'm used to!!

Arrived at the MGM check in around 5pm on a saturday,I requested a room in the west tower, as old rooms are too far & not nice!! The check in lady told me they were sold out, fair enough but I requested upgrade during any availability. I stayed there for 6 nights, not even once did they try to upgrade me, even though I called morning & evenings on my return from business. The Service is very poor & for the price your are 100% better off staying at Cosmopolitan ,Aria , even paying a few more $ & staying at mandaly bay, bellagio & the venetian, or even the wynn, i paid $175 with their resort fees per night, i will not be staying there again, I visited Vegas over 30 times, i have stayed at the MGM many times, but sadly this is last time I will reserve at the MGM ever!!

It was very nice in a good location there still doing renovations but since it was my birthday nothing could ruin my time in Vegas

I loved the ambiance in the hotel...friendly staff, very great decorations and numerous things to do in the hotel (food, shopping, gambling). The room was a little disappointing because the 'petite king room' had no privacy for the bathroom area so the room felt really tiny.

This was my 10th in Vegas for business over the past 15 years but first time at the MGM. The renovated rooms are well done. The restaurants were very over rated -poor value food but good selection of wines. Service throughout was friendly and except for the bar staff was very attentive. Only disappointments were bar that closed 30mins earlier then published, restaurants that shut down at 10:30pm despite having 7500 in the hotel post a concert (that was a missed opportunity to keep us there gaming) and maid service that kept forgetting to refill all the soaps in the room bathroom.

Everything was great... U went all over Las Vegas and this was by far my favorite place to be. Very clean and great service by all the employees employed at MGM Grand.

Sadly, I would never book through you again. It is the first time in my 30+ years of traveling experience that I stayed in a high-end hotel and received such a horrible room. The location, distance from the room to main lobby, casino, restaurants, etc., was so far away. The room had no soaking tub -- simply a shower stall. I was placed right next to the hotel's maid's storage closet and the activity there was not condusive to a relaxing vacation. SIMPLY THE WORST I'VE EVER EXPERIENCED AND COULD NOT WAIT TO LEAVE.

The room was nice, clean and comfortable. It was nice to be in a hotel casino and not have to deal with cigarette smoke. Very clean place. Only thing I can complain about was that there was a charge of 25.00 a day to use swimming pool, internet, sauna, and gym of which I did not need or use any. The buffet I could pass on. I enjoyed the restaurant much better.

On arrival check-in staff were really friendly and helpful. Throughout our stay the staff at this hotel continued to be very helpful including the concierge desk and bell boy. The hotel's location was pretty good, but slightly to one end of the strip. Easy access from hotel directly onto the strip. Deuce bus and taxis easily available. Our room was lovely with twin queen beds , very luxurious, exactly what we had seen in photos prior to booking. We used the in-house laundry twice and this service was very efficient and reasonably priced. Free Wi-Fi also available.The MGM Grand is a busy bustling hotel with really good facilities, plenty of restaurants including The Rain Forest Cafe, coffee bars and shops. We loved this hotel so would definitely recommend it!

This is a really fun, cool option on the Vegas strip. Not luxurious like a few other hotels on the strip but just nicely decorated and comfortable enough to make it one of the more affordable options that is still nice and hip.

This hotel is very nice although the room was so tiny and the way the bathroom is set up is really bad. You have no privacy in the bathroom. The staff was friendly. But I would have much rather paid a little more to stay at a nicer hotel.

Nice experience..though hard to find rooms through long corridors.

The room wasn't anything fancy, but nice stay if you are not in your room much.

Hotel was good, but amenities could have been better for the resort fee charges. Business center charges and cardio room was mediocre. Overall great location right on the strip and beautiful hotel although prefer something more trendy. Good hotel for families.

It was my first time in Las Vegas and this hotel was recommended by friends who had been there before. It was a very good experience; clean rooms, clean casino, overall a lot of fun.

First room was tiny with a 4x4 window with a view of the parking garage. There was no way two people could feel comfortable here for 3 nights. The first attempt to upgrade by telephone call was not accommodated. Once we called another hotel (MGM property) to change altogether, the option to upgrade was offered. The hotel uses a powerful odorizer to mask the cigarette/cigar smoke which is very strong and feels toxic. The room was fine and comfortable... very quiet which is a bonus!! The staff receives a needs that special something because the majority of people encountered were at best average. The exception is the manager we worked with for the upgrade.

WHAT A BEAUTIFUL PLACE TO STAY - REALLY ENJOYED IT.

Perfect venue for a 21st birthday party-everything you need is on the property. Great Restaurants, Tabu night club is fun., Great Brunch $19, Great Pool. Rooms were clean. The only negative thing is the windows had a view of another building.. making these great rooms very clastophobic.. hallways cielings are extra low as well. This hotel is ok for the price, rather go to the Aria where it is brighter and more room space.

It was a great place for me and my friends to stay at, we all had a lot of fun and I don't think it could've been much better. As for price, the room wasn't a steal, but split b/t some people and your trip will definitely be worth it.

For my 1st trip to vegas, to celebrate my 30th, MGM Grand was a good choice! On sight Entertainment and location was great1 I wish the hotel would of alerted travelers to the amount of renovation going on prior to our arrival. I also wished the hotel was more accomodating to late check out for travekers with late night flights. Overall, I would stay at this hotel again!

My mother and I came to MGM for her birthday celebration and had an amazing and pampered time!!! The staff were helpful and gave exquisite service!! We will return later this year!!! Thank you for everything!!!

We stayed here 4 years ago when we got married and thought the room was fantastic. This time, although very clean the room is not as practical as I remember. The bathroom light is straight in the middle of the mirror (a horror for females trying to get ready) and the television in the mirror is to the left. Privacy in the toilet area is far from private so don't go there with a new or prospective love! Other than these few things the room is still pretty cool...

Pretty much the very moment we got to our hotel we were disappointed because when we went to check into our luxurious sweet we were told we had to down grade rooms because they screwed up our reservation even tho we called two days before to confirm then when we got there they said that room was no longer available. Our tv kept cutting out even After we switched remotes once just to add to it. They did give us one hundred dollars food credit for our huge down grade room but a simple breakfast at a cafeteria style cafe (nothing fancy) cost us about fifty dollars and the food was terrible, under cooked eggs and almost raw potatoes. The location of the hotel was rather far away from the central action as well. I would never stay at the MGM again, it seemed like each day we were there the worse and worse our stay at the MGM grand got.

Everything was o.k, good location. Clean room, nice view.

Got great price for a stay and upgraded to a suite. the TV was new and was searching for a signal at times so it would cut out once in awhile, but who goes to Vegas to watch tv?

It was just beautiful! Comfortable, large bathroom.

The MGM is very clean and comfertable and is in the perfect location for a Vegas stay. I loved the beds super comfy after a night of drinking and the bathroom had a great vanity.

The MGM is beautiful. The lobby deserves the name Grand. The men out front are very professional, good thing because the MGM hosts conventions all the time. My room was great. It had an art deco feel like you might see in Miami. The shower was huge. It had a big, comfortable bed and perhaps a 30 in tv. Who goes there to watch tv? One thing, its not for the weak in the knees. Its a long walk to anywhere. I was told it was 300 steps from the elevator to my room. It was a 20 minute walk, plus an elevator ride to the conference center. There is no indoor pool at this time. If you want to sit in a whirlpool, there is one in the spa. They have several spa packages for men and women. As for walking outside, I don't know why sidewalks are optional in Vegas. Be prepared for that if you walk. It took me a long time to get to Harrahs. Methinks the maps are not to proper scale. The buffet at the MGM was $18. At one of the nicer restaurants the smallest steak was $29. The skirt steak and the shrimp were both delicious. It was a good place for people watching too. I'm not a gambler, I was there on business, so I can't report on how the gaming goes. They have the usual machines, as well as blackjack. There are several eating places like McDonalds inside too. Restrooms are few and far between, so the long walk advisory applies there too. There are shops for medium priced clothes, and even a wedding chapel. The MGM has a little bit of everything and is well run.

I was turned off by the idea of paying a $25/day resort fee but decided to give MGM a chance. I am so glad my family made the decision to stay there! Our hotel room was on the 7th floor and was amazingly easy to get there. The room was very clean and decor was beautiful. We didn't have much of a view but didn't care about that much since we were only in the room to sleep and get ready to have some Vegas fun. It kind of sucks to not have your own refrigerator or microwave in your room but that's pretty much how it is at all the major hotels on the strip. We called to see if we could get a fridge but was informed that it was $25/day... NO THANKS! Good thing they have ice machines. I read other reviews complaining about the scent around the hotel and I will warn you that it is definitely overwhelming but you will get used to it where you don't notice it anymore. I didn't smell it in our room but all over the casino and hallways it was there. The WiFi was blazingly fast! I was very impressed with how fast I could upload and download stuff on my phone and computer. I've stayed at other Vegas hotels where they charged $19.99 for one freakin' day of mediocre service so the $25 resort fee was well worth it in my opinion. I can't comment on how the pool was since we went in February when they are closed. I was very sad to see the lion exhibit closed... Apparently they are building another night club (just what Vegas needs, right? Another night club?!). The hotel is far in my opinion, I usually stay in the middle of the strip. We had a rental car so it wasn't really a big issue for us. They also have trams (we didn't use it) so if you aren't renting a car make sure to wear good walking shoes if you want to check out other sites! Overall I would definitely stay here again. Staff was very warm and welcoming and our room was the best I've stayed in!

There were charges to the room that were added when we tried to put some of our leftover food in the fridge, we had to call 2 twice to have someone reset the fridge and to remove from our room. We had a $75 meal credit and once we used it were then told that the taxes would be charged to the room. The smell in the lobby and the hallways was unbearable. Whatever is piped in as air freshener should be re considered. I would not stay here again based on the smell that was throughout the hotel. The price was average, the rooms were quiet and comfortable, because of that I would stay again.

It was wonderful! Restaurants and shows right in the hotel. We barely had to leave the building except to go to the trade show. The staff were very friendly and helpful. No long waits or anything.

I was pleasantly surprised with how clean and quiet the room was. Staff were very helpful and friendly.

We stayed at he MGM for three nights. Saw George Strait at the Arena on the first night. Had a wonderful weekend of dining, gambling, and fun. Great place to stay. Convenient to the rest of the strip with the monorail stop at the hotel. planning to go back next year and will stay here again.

Nice hotel to stay on the strip. Not the best hotel I've stayed at, but a good option and it was good value for $$

Not impressed. Did not accomodate what we had booked. Way to busy of a place to care about the little people.

I love the casino at the MGM and all the bars, clubs it has to offer. It's my favourite place to gamble in Vegas, I feel very comfortable there. The hotel room on otherhand was a bit of a letdown. It was clean and well maintained but a bit on the small side. The bathroom wasn't even a bathroom. It was the first area you were in as soon as you walked into the room and not a separate section. The basin area was so small you'd struggle to put any toiletries on it. I've stayed at 3 other hotels in Vegas and paid roughly the same price and always had really big rooms which is why this one was so dissapointing. I think next time I'll stay at another hotel and go to the MGM for the entertainment instead. Maybe the other rooms are better but I think they need to up their game for it to match the rest of the resort.

The location of the MGM Grand can't be beat...right in the middle of the strip. The room was very comfortable and remodeled. Our view overlooked New York, New York and the strip which was amazing! The staff was very pleasant and helpful at all times.

It is a paradise for gambler. Expect something really big and noisy, in addition be ready to walk a lot and the Casino is a little bit dark. The location is great with all the biggest casinos nearby.

beautifully remodeled with every amenity great restaurants within a 5 minute walk

The MGM Grand is certainly a 'grand' hotel. I just had one issue that was very upsetting. I went to use the kleenex and after taking out the first one that was nicely folded, stuff in the box were USED kleenex. YUCK!!!!! It was especially gross considering this is the hieght of the flu season and that would definitely be a way to spread germs. I am sure someone thought it was something funny to do but I was very grossed out. We were in the west tower, 12th floor, room 534. This just might be something to added to the room cleaning process.

The Hotel is beautiful and they pump through this rose-like aroma in the hallways and in the casino which is pretty cool. But, the staff was not very friendly and they had lost my reservation which delayed my check in about 1hr. They also did not know how late their fitness room was open, and when I told the lady the next day what the hours actually were, she didnt seem to care that she was wrong. Also, whoever designed the bathroom counter is a terrible person and Im sure there have been many bruised and stubbed toes. They have a steel towel rack built under the bathroom counter top and its very easy to nail your foot.

it's nicely refurbished. plenty of restaurants and amenities. staff is clueless and unconcerned like most MGM properties. but it's cheap so worthwhile for the price.

When I visit MGM I know there is a pretty standard to good level of quality that should come with this hotel. I can't complain about the rooms and the Buffet brunch was a great value (drinks included) for staying a weekend. My only complaint is that the level of customer service really has gone down a notch since I last visited 4 years ago. I'm not sure if it was just a bad day for service, or its the level of strain caused by the economy hitting the the hotels hard, but I really did not feel the ease of communicating with staff you normally would expect with a good hotel. Otherwise I would consider visiting again, for a short 1 stay.

I have stayed at the MGM Grand previously and compared to other Vegas hotels the room were getting a bit tired. I was pleasant surprised at my recent stay in a New Grand King room. The rooms are quite spacious and would hold up with almost any other room on the strip. Some construction is still going on at MGM which was slightly annoying but that should be done in a couple months and it was not that bothersome.

It was a great time. I stayed in the West Tower which needs some renovations. The Petit Room was perfect for one person. The bathroom is open and very sterile. Definitely designed by a man. However, the location was great. There was no need to walk on the streets to get to other spots on the strip. The monorail was the best way to travel in Las Vegas.

We got a sweet price on suite. check in was quick, staff was friendly, remodeled rooms look great!

Me and my friend enjoyed out stay at MGM, and will book her again in the futue.

Very clean, staff not helpful or friendly. VERY EXPENSIVE!

Our room was very clean. The staff was very helpful and friendly.

The MGM Grand is right on the corner of the strip on Tropicana Avenue. The hotel is HUGE. I received the top floor under the penthouse and the price was average. The only downside is that the food pricing is ridiculously expensive. I'm talking about $14.95 for a hot dog at Nathans which is in the hotel. The shows are also expensive. Besides that the service is excellent, security is excellent and overall it's what you would expect from a 4 star hotel.

I found the hotel to be very clean with plenty of staff who were friendly and always on hand to assist our room was spacious and cleaned daily if needed.my only disappointment was there were no in room facilities for making a coffee the hotel had plenty of bars restaurants and shops that catered for all budgets check in and out was straight forward i would recommend this hotel to friends

We upgraded our room to an executive class. The room was elegant though we noticed that it was quite dusty. The tables, the sofa, the TV stand. Maybe because it has not been occupied for a while. Other than that, everything went fine.

Brilliant hotel. It's in a superb location. As long as you're gambling you can drink all ya like. But the food in the hotel was crazy expensive, excellent but expensive!! I'd definitely go back to the mgm!!

Absolutely relaxing. Got an early check in. The rooms were nice, comfy and had a great view

Overall the stay was average... Pro's: Location of this resort is good and is towards one end of the strip. One can take mono rail from within this resort. Con's: We were allocated the room towards another end of the building which required lot of walking and was not considered the best part of the resort. One could feel by seeing the condition of the carpet in the hallway. In the room there was a very small window which had a view of backside of the building.

It was fun. No coffee in the room. Long walk to other attractions. No shuttle service.

The hotel staff was simply amazing. We had a wonderful stay...

We stayed in a king sized room at the West Tower. The room was nicely decorated and clean but the layout of the bathroom really bothered me. It was cool to have the shower in that type of plexi glass/almost see through box, but not the toilet! Hopefully you've been married a few years and/or are staying there with a close friend otherwise things could get awkward. Felt really crowded which I suppose is to be expected at a mega resort. The buffet was ok, the restaurant's pretty good, and the David Copperfield show AMAZING! The concierge helped us get great seats for a reasonable price. Would probably not stay here again but the price for the room was more than fair.